Kunal Alagh

Kunal Alagh joins The Burnie Group with over 13 years’ experience in consulting, analytics and automation practices. His core capabilities include planning, implementing and promoting strategies with Advanced Applications, managing Process Automation, Real Time Solutions, Voice and Text Analytics across multiple industries. Over most of the last decade, Kunal has been assisting Fortune 100 companies, evangelizing Big Data, and solving complex business challenges.

Kunal’s experience includes: Contact center consulting, customer success management, automation and analytics strategy building.

Kunal has a Bachelor of Commerce degree from Delhi University, and an MBA from NMIMS. Outside of work Kunal enjoys spending time with his family. He has been an avid traveller, and the globe has never seemed enough.

Jenya Doudareva

Jenya is an industrial engineer with expertise in analysis, process improvement and project management and has experience in the healthcare and aviation sectors. She has worked as a Quality Improvement Decision Support Technical Lead for the Association of Family Health Teams of Ontario and as a Project Coordinator, Business Analyst and Research Analyst for several projects at OntarioMD. Most recently, she was a Pricing and Optimization Analyst in revenue management at Porter Airlines.

Jenya’s experience includes: Healthcare system, IT, aviation, academic research and publication, operations research, applied mathematics, business analysis, project management and process improvement.

Jenya earned her Master of Applied Science and Bachelor of Applied Science degrees at the University of Toronto. Her academic research on optimization of radiosurgery treatment has been published in TOP, the official journal of the Spanish Society of Statistics and Operations Research. When not at work, Jenya writes and publishes her poetry and fiction, plays guitar, builds and rides bicycles, builds robots and runs half marathons.

Bret McCaffrey

Bret is a financial services industry expert with 10+ years of experience helping clients improve sales, operational performance and customer service. Bret boasts a long pedigree working for TD Wealth Financial Planning, holding influential positions including Manager of Business Process and Programs, Senior Business Analyst, and Financial Planning Associate.

Bret’s experience includes: Consulting for high profile clients, sales, customer service, business analysis, project management, system design, operational process improvement, risk management and leadership.

Bret earned his education in Business Analysis from the University of Toronto, his post-graduate diploma in Financial Planning from Sheridan College (CFP, CSC, CPH), and an Honours Bachelor of Arts degree (graduated with distinction) from the University of Guelph. In his time away from work, Bret fundraises for the JDRF Ride for Diabetes, enjoys fantasy hockey pool leagues, reading, concerts, camping, fishing and playing guitar, and he’s also a charcoal/pencil sketching and oil painting artist.