Innovative strategy and the continuous pursuit of operations excellence

Rigorous analysis, world-class technology and top-tier expertise to transform your business.

Innovative strategy and the continuous pursuit of operations excellence

Rigorous analysis, world-class technology and top-tier expertise to transform your business.

Exceed customer expectations with intelligent automation

Read about how intelligent automation is changing the insurance industry

Exceed customer expectations with intelligent automation

Read about how intelligent automation is changing the insurance industry

Transform insurance operations through automation and AI

Watch the video from our discussion with SCM Insurance Services, UiPath and SortSpoke on establishing a successful automation Centre of Excellence

Intelligent automation solutions to transform your business

Improve productivity and reduce costs by implementing automation

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From vision to value-realization

We partner with clients to transform their businesses through innovative strategy, process excellence and world-class technology

Our Capabilities

Strategy

Operations

Omnichannel & Contact Centres

Automation & Digitization

Our Industries

7 out of 7
Major Canadian Banks

5 out of 7
Largest Canadian
P&C and Life Insurers

4 of out 5
Top Canadian
Private Equity Funds

Leadership Team

Hiba Abdou

Hiba Abdou

Head of Technology and Intelligent Automation

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David Burnie

David Burnie

Principal & Founder

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Eli Federman

Eli Federman

Practice Leader, Omnichannel & Contact Centres

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Graeme Hartlen

Graeme Hartlen

Practice Leader, Strategy & Operations

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Alexey Saltykov

Alexey Saltykov

Practice Leader, Digital Transformation

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Andrew Wolch

Andrew Wolch

Practice Leader, Insurance

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Our Insights

Close up of hands holding a smartphone and taking a photo at the scene of a car accident to submit as first notice of loss for a car insurance claim

How Automation Can Support First Notice of Loss (FNOL) Reports

The First Notice of Loss (FNOL) – the first step in claims processing – is one of the most crucial customer touchpoints for an insurer. Yet, for most carriers, FNOL continues to be a lengthy, manual, call centre-based service requiring ...