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The Burnie Group achieves fourth consecutive rank on 2020 Growth List ranking of Canada’s Fastest-Growing Companies |
Top 10 Priorities for a Strong Business Continuity Plan in the COVID-19 Pandemic
Our top ten considerations for planning, developing and executing a business continuity plan during the COVID-19 pandemic.
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The Burnie Group achieves standing in The Globe and Mail’s inaugural Canada’s Top Growing Companies ranking |
Transform your business with speed and precision using RPA
Improve productivity and reduce costs by more than 85% in as little as eight weeks by implementing Robotic Process Automation.
Implementing high-value technology solutions to transform your business
Realize a 15% increase in capacity through our proven Workforce Management solutions
Innovative strategy and the continuous pursuit of operations excellence
Rigorous analysis, world-class technology and top-tier expertise to transform your business.
Strategy

With a network of more than 100 top-tier consultants, we guarantee a hands-on team with industry-specific knowledge. We develop customized strategies to accelerate growth, maximize the value of mergers and acquisitions, and enhance your technology and operations.
Technology
& Operations

The combination of our proven methodology, tools and technology will ensure efficient execution of your operations. Our programs deliver measurable results, including reductions in operating costs, improvements in employee engagement and growth in top-line revenue.
Practice Areas
Meet the Leadership Team
Our team members work hands-on, and we guarantee subject matter experts will be dedicated to your project from start to finish. The Burnie Group’s practical strategies and operations tactics will help transform your business performance.

David Burnie

Alexey Saltykov

Graeme Hartlen

Eli Federman

Andrew Wolch

Hiba Abdou

DAVID'S GOAL
David Burnie
David’s experience includes: Corporate strategy, lean process redesign, performance management, post-merger integration, workforce management and leading transformational change. David has worked extensively in banking, insurance, telecommunications and retail in areas including back office, contact centre, branch/store operations and shared services.
David received his Master of Business Administration (MBA) at the London Business School, where he graduated with distinction, and earned his Honours Business Administration degree from the Richard Ivey School of Business at Western University with Dean’s List honours. David is a supporter of the Fort York Food Bank, and an avid athlete. He was an All Canadian and Academic All Canadian while playing football for the National Championship winning Western Mustangs, and was later drafted by the CFL's Hamilton Tiger Cats.

ALEXEY'S GOAL
Alexey Saltykov
Alexey is the CEO and Co-Founder of InsurEye and CondoEssentials.com. He spent 5+ years as Project Leader at The Boston Consulting Group and worked as Internal Consultant for Process and Project Management for Daimler Chrysler.
Alexey's experience includes: Developing business and operations strategies, re-designing processes across different industries, identifying and driving efficiencies, creating performance management solutions for Operations space, creating and executing benchmarks (Contact Centres, Multi-Channel), developing B2B and B2C online monetization models, assessing and evaluating global megatrends.
Alexey received his Master of Business Administration (MBA) at Collège des Ingénieurs, where he focused on 'Strategy and Management of Technology,' and earned his Master of Science degree in Mechanical Engineering at the Technical University of Munich. Alexey speaks five languages and spends his time away from work travelling, playing table tennis and braving the slopes Alpine skiing.
Alexey is a frequent contributor to numerous media outlets such as National Post, Toronto Star, and The Globe and Mail as well as multiple online publications. His topics focus on Financial Services, Insurance and Personal Finance.

Graeme Hartlen
Graeme’s experience includes: Corporate strategy, due diligence, customer segmentation, organizational design, operational effectivenes, M&A, digital innovation, customer experience, performance marketing, supply chain, operations, and profit and loss (P&L) management.
Graeme earned his Master of Business Administration (MBA) at Rotman School of Management at the University of Toronto, where he graduated on the Dean’s List as a Bregman Scholar. He earned his Bachelor of Engineering in Mechanical Engineering with a minor in Management from McGill University. He is a licensed Professional Engineer (P. Eng) in Ontario.
Outside of work Graeme loves spending time with family. He enjoys skiing in the winter and cottaging in the summer. He is also very passionate about music and is the bass player in Toronto cover band Big Racket.

Eli Federman
Prior to his appointment as a Practice Leader, Eli was an independent customer service consultant. During this time Eli consulted for The Burnie Group as a Strategy & Contact Centre Expert. Prior to embarking on his consulting career, Eli worked in several strategic leadership positions, including Senior Consultant at Desjardins, Director of Customer Care at OfficeMax Grand & Toy and Site Director at Whirlpool Corporation.
Eli’s experience includes: Delivering multichannel customer experiences via the phone, live chat, automated self-serve and social media. He also has deep expertise in the deployment and management of contact centres, including insourcing, outsourcing as well as start-up and consolidation.
Eli earned a Bachelor of Arts in Political Science from Concordia University. Outside of work, Eli enjoys practicing martial arts, world travel, and staying fashion forward.

Andrew Wolch
Prior to joining The Burnie Group, Andrew’s extensive consulting career spanned from strategy consulting at Monitor Deloitte to organization effectiveness consulting at a boutique Canadian-based consultancy. Most recently, he advised senior executives as an independent consultant at organizations such as TD Insurance, Aviva Canada, RBC Insurance and the Financial Services Regulatory Authority (FSRA).
Andrew’s experience includes: Corporate and business-unit strategy, strategic planning, initiative portfolio prioritization, operational / organization effectiveness, target operating model design, organization design, new market entry, business transformation, customer/client experience design, change management.
Andrew received his Master of Business Administration (MBA) at the Richard Ivey School of Business at Western University and earned his Bachelor of Science in Mechanical Engineering at Queen’s University.
In his time away from work, Andrew spends most of his time chasing after his two kids, wishing he was playing more golf and watching almost every Raptors game.

Hiba Abdou
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