The Burnie Group - Management Consulting Firm

Innovative strategy and the continuous pursuit of operations excellence

Rigorous analysis, world-class technology and top-tier expertise to transform your business.

Innovative strategy and the continuous pursuit of operations excellence

Rigorous analysis, world-class technology and top-tier expertise to transform your business.

Exceed customer expectations with intelligent automation

Read about how intelligent automation is changing the insurance industry

Exceed customer expectations with intelligent automation

Read about how intelligent automation is changing the insurance industry

Transform insurance operations through automation and AI

Watch the video from our discussion with SCM Insurance Services, UiPath and SortSpoke on establishing a successful automation Centre of Excellence

Intelligent automation solutions to transform your business

Improve productivity and reduce costs by implementing automation

From vision to value-realization

We partner with clients to transform their businesses through innovative strategy, process excellence and world-class technology

Our Capabilities

Strategy

Operations

Omnichannel & Contact Centres

Automation & Digitization

Learn more about our consulting capabilities

Our Industries

7 out of 7
Major Canadian Banks

5 out of 7
Largest Canadian
P&C and Life Insurers

4 of out 5
Top Canadian
Private Equity Funds

Learn more about the industries we work with

Who Are Our Clients

Sienna Senior Living

Ontario Teachers Pension Plan

Desjardins Bank

BMO Bank Of Montreal

Leadership Team

Hiba Abdou

Hiba Abdou

Head of Technology and Intelligent Automation

David Burnie

David Burnie

Principal & Founder

Eli Federman

Eli Federman

Practice Leader, Omnichannel & Contact Centres

Graeme Hartlen

Practice Leader, Strategy & Operations

Alexey Saltykov

Alexey Saltykov

Practice Leader, Digital Transformation

Andrew Wolch

Andrew Wolch

Practice Leader, Insurance

Our Insights

Close up of hands holding a smartphone and taking a photo at the scene of a car accident to submit as first notice of loss for a car insurance claim

How Automation Can Support First Notice of Loss (FNOL) Reports

April 13, 2021

The First Notice of Loss (FNOL) – the first step in claims processing – is one of the most crucial customer touchpoints for an insurer. Yet, for most carriers, FNOL continues to be a lengthy, manual, call centre-based service requiring ...

Contact centre benchmarking represented by glowing blue icons with a headset, phone, email, and chat.Below the icons is the word support. In the background a man in a black shirt points to the icons on a tablet. His head is not visible in the photo.

How COVID-19 Has Impacted Contact Centre Benchmarking

April 5, 2021

Event poster for webinar Challenging the Gender Gap and Empowering Women in Automation

Challenging the Gender Gap and Empowering Women in Automation

March 9, 2021

Burnie Group SCM UiPath SortSpoke webinar feature image

Transforming Insurance Operations Through Automation and AI

March 2, 2021