Testimonial5  The Burnie Group achieves second consecutive top 100 rank in 2018 Growth 500 ranking of Canada’s Fastest-Growing Companies

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Transform your business with speed and precision using RPA

Improve productivity and reduce costs by more than 85% in as little as eight weeks by implementing Robotic Process Automation.

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Implementing high-value technology solutions to transform your business

Realize a 15% increase in capacity through our proven Workforce Managament solutions

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Innovative strategy and the continuous pursuit of operations excellence

Rigorous analysis, world-class technology and top-tier expertise to transform your business.

Strategy

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With a network of more than 100 top-tier consultants, we guarantee a hands-on team with industry-specific knowledge. We develop customized strategies to accelerate growth, maximize the value of mergers and acquisitions, and enhance your technology and operations.

Technology
& Operations

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The combination of our proven methodology, tools and technology will ensure efficient execution of your operations. Our programs deliver measurable results, including reductions in operating costs, improvements in employee engagement and growth in top-line revenue.

Practice Areas

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Meet the Team

Our team members work hands-on, and we guarantee subject matter experts will be dedicated to your project from start to finish. The Burnie Group’s practical strategies and operations tactics will help transform your business performance.

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David Burnie

Principal & Founder, Head of Strategy & Operations
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Hugh Frost

Head of Automation
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Douglas Heintzman

Head of Innovation
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Alexey Saltykov

Head of Enablement
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DAVID'S GOAL

To transform the way clients operate to achieve best-in-class results while delighting customers.

David Burnie

Principal & Founder, Head of Strategy & Operations

David founded The Burnie Group in 2011 to help organizations dramatically improve their operations. It has since become one of the fastest-growing management consulting firms in Canada. Prior to founding The Burnie Group David spent eight years at McKinsey & Company where he was a leader in McKinsey’s North American Operations and Retail practices. He also served as Director of Marketing and Sales at Grocery Gateway.com and was an Account Executive at Proctor & Gamble.

David’s experience includes: Corporate strategy, lean process redesign, performance management, post-merger integration, workforce management and leading transformational change. David has worked extensively in banking, insurance, telecommunications and retail in areas including back office, contact centre, branch/store operations and shared services.

David received his Master of Business Administration (MBA) at the London Business School, where he graduated with distinction, and earned his Honours Business Administration degree from the Richard Ivey School of Business at Western University with Dean’s List honours. David is a supporter of the Fort York Food Bank, and an avid athlete. He was an All Canadian and Academic All Canadian while playing football for the National Championship winning Western Mustangs, and was later drafted by the CFL's Hamilton Tiger Cats.

David leads The Burnie Group’s Strategy and Operations practices.

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HUGH'S GOAL

To help clients develop strong data-based insights, streamline and automate their operations, and serve their customers more effectively and efficiently.

Hugh Frost

Head of Automation

Hugh has over 20 years of experience working in technology, management consulting and analytics roles, always with a focus on improving customer operations and marketing. He has a lengthy track record of developing successful business strategies.

Prior to joining The Burnie Group, Hugh founded his own practice, Client Lens Group. He has run customer analytics and database marketing departments at Nielsen and Telus, worked as a consultant at McKinsey & Company, and has led applications, infrastructure and Project Management departments at EDS.

Hugh's experience includes: Management consulting, marketing, building customer loyalty, automation, analytics and performance management, and technology strategy.

Hugh earned his Master of Business Administration (MBA) at the London Business School, where he focused on Private Equity and Venture Capital Finance and Strategy. He also holds a Project Management Professional (PMP) designation. Hugh is a devoted husband and proud father of two boys. He enjoys hockey, soccer, the violin, and has a variety of personal technology interests including web and mobile application development.

Hugh leads The Burnie Group’s Automation practice.

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DOUG'S GOAL

To use his passion for productivity to develop successful strategies and optimize client operations.

Douglas Heintzman

Head of Innovation

Doug is a blockchain, AI and strategy expert who has been working in the IT industry for over 25 years. With roles ranging from technical engineering, enterprise sales, standards definition and administration, consultancy and worldwide strategy, Doug has defined his career as a leader, mentor, and advisor who excels in fostering E and C suite relationships and helping individuals and organizations succeed in a world of accelerated change.

Doug is the co-founder of CueContext, a member of the Board of Directors at MaRS Innovation and a former executive at IBM.

Douglas’ experience includes: Developing strategy solutions, optimizing client operations and technology, and driving innovation and change.

Douglas earned his Masters in International Economic and Social Administration at Universite Pierre Mendes and his Bachelor degree in Political Studies from Queen’s University. Outside of work Douglas is an avid traveler who enjoys reading, camping, and playing guitar. Douglas is also an advocate for green building tech, and volunteers regularly to help the homeless and at-risk youth.

Doug leads The Burnie Group’s Innovation practice.

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ALEXEY'S GOAL

To leverage his extensive knowledge and experience to help clients re-think their operating models and operating strategy, improve performance and set new industry benchmarks.

Alexey Saltykov

Head of Enablement

Alexey is a strategy and operations expert, with unique, hands-on experience building and running online businesses. He's been consulting for over 10 years, helping clients to develop target operating models, re-design their processes and inform their strategies through benchmarking and performance management.

Alexey is the CEO and Co-Founder of InsurEye and CondoEssentials.com. He spent 5+ years as Project Leader at The Boston Consulting Group and worked as Internal Consultant for Process and Project Management for Daimler Chrysler.

Alexey's experience includes: Developing business and operations strategies, re-designing processes across different industries, identifying and driving efficiencies, creating performance management solutions for Operations space, creating and executing benchmarks (Contact Centres, Multi-Channel), developing B2B and B2C online monetization models, assessing and evaluating global megatrends.

Alexey received his Master of Business Administration (MBA) at Collège des Ingénieurs, where he focused on 'Strategy and Management of Technology,' and earned his Master of Science degree in Mechanical Engineering at the Technical University of Munich. Alexey speaks five languages and spends his time away from work travelling, playing table tennis and braving the slopes Alpine skiing.

Alexey is a frequent contributor to numerous media outlets such as National Post, Toronto Star, and The Globe and Mail as well as multiple online publications. His topics focus on Financial Services, Insurance and Personal Finance.

Alexey leads The Burnie Group’s Enablement practice.

Testimonials

"I have been part of many strategic planning exercises over my many years as an executive and partnering with The Burnie Group was by far the best - the best in terms of subject matter expertise, methodology, originality, organization, comprehensiveness, timeliness and final product/outcome. All at a cost that was fair, reasonable and better than other consulting firms."
– Senior Vice President of Human Resources, Leading Canadian Healthcare Company
"The Burnie Group provides the best value we've ever received from a consulting firm and consistently delivers better than expected results."
– Senior Vice President of Operations, Top 5 Canadian Retailer
"We can't thank your team enough for your guidance through our transformation. I know this work will provide us with invaluable strategic assistance. Thank you!"
- Vice President of Operations, Top 5 Canadian Insurer
"Guys this is outstanding work, well done. You should feel great about the contributions you have made over the past several months!"
- Vice President of Retail Direct Channels, Top 5 Canadian Bank
"The Burnie Group was very responsive and always there when you needed them! The technical expertise demonstrated by the team, strong business acumen, friendly demeanour, and can-do attitude all contributed to a very positive and productive experience. It was a real pleasure working with The Burnie Group."
- Senior Manager of Sales Efficiency, Top 5 Canadian Bank
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