Burnie Group - Management Consulting Firm

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Burnie Group first to implement Blue Prism Service Assist in North America

In recognition of Burnie Group’s excellence in delivering Blue Prism’s Service Assist solution, we were named a Blue Prism Service Assist Certified Partner.

Burnie Group celebrates 10 years of helping companies solve their most pressing operational challenges

Thank you to our team for their dedicated work, and to our clients for continuing to make us their first call for all of their strategy and operations needs.

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Innovative strategy and the continuous pursuit of operations excellence

Rigorous analysis, world-class technology and top-tier expertise to transform your business.

Innovative strategy and the continuous pursuit of operations excellence

Rigorous analysis, world-class technology and top-tier expertise to transform your business.

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Exceed customer expectations with intelligent automation

Read about how intelligent automation is changing the insurance industry

Exceed customer expectations with intelligent automation

Read about how intelligent automation is changing the insurance industry

From vision to value-realization

We partner with clients to transform their businesses through innovative strategy, process excellence and world-class technology

Our Capabilities

Strategy

Operations

Omnichannel & Contact Centres

Automation & Digitization

Learn more about our consulting capabilities

Our Industries

7 out of 7
Major Canadian Banks

5 out of 7
Largest Canadian
P&C and Life Insurers

4 of out 5
Top Canadian
Private Equity Funds

Learn more about the industries we work with

Who Are Our Clients

Sienna Senior Living

Ontario Teachers Pension Plan

Desjardins Bank

BMO Bank Of Montreal

Leadership Team

David Burnie

Principal & Founder

Evgueniia Doudareva

Evgueniia Doudareva

Senior Engagement Manager, Intelligent Automation

Eli Federman

Practice Leader, Omnichannel & Contact Centers

Graeme Hartlen

Practice Leader, Strategy & Operations

Bret McCaffrey

Bret McCaffrey

Senior Engagement Manager, Strategy and Operations

Alexey Saltykov

Practice Leader, Digital Transformation

Andrew Wolch

Practice Leader, Insurance

Our Insights

Why Customer Assistance Ratio is the Best KPI to Track Contact Center Utilization

Why Customer Assistance Ratio is the Best KPI to Track Contact Center Utilization

April 21, 2022

International Women’s Day: Breaking Biases and Creating an Inclusive Culture in the Workplace

International Women’s Day: Breaking Biases and Creating an Inclusive Culture in the Workplace

March 9, 2022

Cover of Operating Model Canvas

Book Review: An Accessible Guide to Operating Model Design

February 16, 2022

Burnie Group-UiPath Webinar Transforming the Contact Center Experience in Banking with Automation

Transforming the Contact Center Experience in Banking with Automation

January 26, 2022