Burnie Group - Management Consulting Firm

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Burnie Group celebrates 10 years of helping companies solve their most pressing operational challenges

Thank you to our team for their dedicated work, and to our clients for continuing to make us their first call for all of their strategy and operations needs.

Burnie Group celebrates 10 years of helping companies solve their most pressing operational challenges

Thank you to our team for their dedicated work, and to our clients for continuing to make us their first call for all of their strategy and operations needs.

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Innovative strategy and the continuous pursuit of operations excellence

Rigorous analysis, world-class technology and top-tier expertise to transform your business.

Innovative strategy and the continuous pursuit of operations excellence

Rigorous analysis, world-class technology and top-tier expertise to transform your business.

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Exceed customer expectations with intelligent automation

Read about how intelligent automation is changing the insurance industry

Exceed customer expectations with intelligent automation

Read about how intelligent automation is changing the insurance industry

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Burnie Group wins Blue Prism Partner Excellence Award

We are thrilled to win the Blue Prism Regional Business Impact Award for Telecommunications in the Americas.

Burnie Group wins Blue Prism Partner Excellence Award

We are thrilled to win the Blue Prism Regional Business Impact Award for Telecommunications in the Americas.

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Burnie Group announces innovative contact centre benchmark for Canadian banks

Learn more about our work with Canada's five biggest banks and what makes our contact centre benchmark unique.

Burnie Group announces innovative contact centre benchmark for Canadian banks

Learn more about our work with Canada's five biggest banks and what makes our contact centre benchmark unique.

From vision to value-realization

We partner with clients to transform their businesses through innovative strategy, process excellence and world-class technology

Our Capabilities

Strategy

Operations

Omnichannel & Contact Centres

Automation & Digitization

Learn more about our consulting capabilities

Our Industries

7 out of 7
Major Canadian Banks

5 out of 7
Largest Canadian
P&C and Life Insurers

4 of out 5
Top Canadian
Private Equity Funds

Learn more about the industries we work with

Who Are Our Clients

Sienna Senior Living

Ontario Teachers Pension Plan

Desjardins Bank

BMO Bank Of Montreal

Leadership Team

Hiba Abdou

Hiba Abdou

Head of Technology and Intelligent Automation

David Burnie

David Burnie

Principal & Founder

Eli Federman

Eli Federman

Practice Leader, Omnichannel & Contact Centres

Graeme Hartlen

Practice Leader, Strategy & Operations

Alexey Saltykov

Alexey Saltykov

Practice Leader, Digital Transformation

Andrew Wolch

Andrew Wolch

Practice Leader, Insurance

Our Insights

Female Motorist Involved In Car Accident Calling Insurance Company to Make a Claim

The Future of P&C Insurance in Canada: Part 3 – Claims

October 4, 2021

As we continue our series, The Future of P&C insurance in Canada, we‘ve covered distribution and servicing in part 1 and underwriting and pricing in part 2. In the third part of our series, we focus on how the claims ...

A frontline employee is assisted by contact centre automation

12 Benefits of Contact Centre Automation for Your Organization

September 14, 2021

IT infrastructure - Network cables in switch and firewall in cloud computing data center server rack

11 Key Components of a Great IT Strategy with Real Examples

September 7, 2021

The Future of P&C Insurance in Canada: Part 2 – Underwriting and Pricing

The Future of P&C Insurance in Canada: Part 2 – Underwriting and Pricing

August 27, 2021