Burnie Group - Management Consulting Firm

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Innovative strategy and the continuous pursuit of operations excellence

Rigorous analysis, world-class technology and top-tier expertise to transform your business.

Innovative strategy and the continuous pursuit of operations excellence

Rigorous analysis, world-class technology and top-tier expertise to transform your business.

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Exceed customer expectations with intelligent automation

Read about how intelligent automation is changing the insurance industry

Exceed customer expectations with intelligent automation

Read about how intelligent automation is changing the insurance industry

From vision to value-realization

We partner with clients to drive innovation, increase productivity, and improve the customer and employee experience.

Our Capabilities

Strategy

Operations

People & Organization

Technology & Automation

Contact Center

Learn more about our consulting capabilities

Our Industries

7 out of 7
Major Canadian Banks

5 out of 7
Largest Canadian
P&C and Life Insurers

4 of out 5
Top Canadian
Private Equity Funds

Learn more about the industries we work with

Who Are Our Clients

Sienna Senior Living

Ontario Teachers Pension Plan

Desjardins Bank

BMO Bank Of Montreal

Our Leadership Team

David Burnie

Principal & Founder

Eli Federman

Practice Leader, Omnichannel & Contact Centers

Graeme Hartlen

Practice Leader, Strategy & Operations

Alexey Saltykov

Practice Leader, Digital Transformation

Najeeb Saour

Head of Technology and Automation

Charles Xie

Senior Engagement Manager, Technology & Automation

Our Insights

How Conversational and Generative AI Can Support the Future of Contact Centers

How Conversational and Generative AI Can Support the Future of Contact Centers

Assessing Automation Maturity: A Crucial Step for Sustainable Automation Excellence

Assessing Automation Maturity: A Crucial Step for Sustainable Automation Excellence

P&C insurance team managers claims operations

How a Leading Canadian Insurer Developed Best-in-Class P&C Claims Operations

Webinar feature image: How Conversational and Generative AI Will Shape the Future of Contact Centers

How Conversational and Generative AI Will Shape the Future of Contact Centers

Find out how we can help your organization reach its goals.