Operations methodology, tools, and technology for proven, measured results

Our operations leaders can help your organization to better deliver on its customer promise while reducing operating costs, increasing employee engagement, and driving top-line revenue growth.  We employ best-in-class methodologies (e.g., Lean and Six Sigma) while leveraging technology to transform the way an organization works.

Business Continuity Planning

Protect your business in times of crisis with business continuity planning and disaster recovery planning.

Operations Excellence

Drive productivity while enhancing employee engagement and customer experience.

Organizational Design

Ensure your business has the structure, capabilities, and culture in place to achieve your strategic objectives and drive performance.

Performance Management

Discover more valuable insights to improve performance, execution and decision-making by leveraging Burnie Group’s performance management capabilities.

Process Design

Improve operational efficiency and build lean business processes with process design.

Workforce Management

Increase your operational capacity and productivity through our workforce management program. Achieve sustained improvement through data-driven metrics, planning, and people management.

Burnie Group's expertise also spans a broad range of operations topics, including:

  • Sales effectiveness
  • Contact centre operations
  • Branch operations
  • Back office operations
  • Shared services and outsourcing
  • Project management
  • Change management


"Blue Prism recognizes the value Burnie Group brings, proven by their recent partner award. Burnie Group has excellent staff at every level of the organization and they truly operate as a seamless extension of our team. "

Betsy Topel, Client Director at Blue Prism

“[Burnie Group are] great facilitators to help get us to the goal of the project.”

"This is what world-class looks like.  Thanks for being our partner and working on solving customer problems."

Patrick S. Finn, President & General Manager of the Americas at Blue Prism

Looking to transform your business operations?