Operations methodology, tools, and technology for proven, measured results

Our operations leaders can help your organization to better deliver on its customer promise while reducing operating costs, increasing employee engagement, and driving top-line revenue growth.  We employ best-in-class methodologies (e.g., Lean and Six Sigma) while leveraging technology to transform the way an organization works.

Operations Excellence

Drive productivity while enhancing employee engagement and customer experience.

Organizational Design

Ensure your business has the structure, capabilities, and culture in place to achieve your strategic objectives and drive performance.

Performance Management

Discover more valuable insights to improve performance, execution and decision-making by leveraging Burnie Group’s performance management capabilities.

Process Design

Improve operational efficiency and build lean business processes with process design.

Workforce Management

Increase your operational capacity and productivity through our workforce management program. Achieve sustained improvement through data-driven metrics, planning, and people management.

Burnie Group's expertise also spans a broad range of operations topics, including:

  • Sales effectiveness
  • Contact centre operations
  • Branch operations
  • Back office operations
  • Shared services and outsourcing
  • Project management
  • Change management


“This was my first time working with an external consulting firm, and I can see why you are special. Your consultants were very talented. My experience with Burnie Group was nothing but positive, and I walked away with a stronger team, a lot more knowledge and a tighter grasp on my processes, priorities and goals.”

Sun Life Financial

“I was extremely pleased with the engagement and communication from the entire team. Burnie Group did a great job documenting and explaining their findings to us on a consistent basis. The project management aspect was top notch. The entire team was very friendly and always showed they were willing to go above and beyond.”

“Burnie Group's team were great facilitators to help get us to the goal of the project.”

Senior Leader at Fleet Complete

Our operations leaders

Alexey Saltykov

Alexey Saltykov

Practice Leader, Digital Transformation

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Graeme Hartlen

Graeme Hartlen

Practice Leader, Strategy & Operations

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Andrew Wolch

Andrew Wolch

Practice Leader, Insurance & Strategic Alignment

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Looking to transform your business operations?