Operations methodology, tools, and technology for proven, measured results
Our operations leaders can help your organization to better deliver on its customer promise while reducing operating costs, increasing employee engagement, and driving top-line revenue growth. We employ best-in-class methodologies (e.g., Lean and Six Sigma) while leveraging technology to transform the way an organization works.
Operations Diagnostic
Understand the current state of your operations and develop a roadmap for your future initiatives.
Operations Excellence
Drive productivity while enhancing employee engagement and customer experience.
Performance Management
Discover more valuable insights to improve performance, execution and decision-making by leveraging Burnie Group’s performance management capabilities.
Process Improvement
Improve operational efficiency and build lean business processes with our process improvement capabilities.
Target Operating Model
Align your operations with your strategic priorities with a target operating model.
Burnie Group's expertise also spans a broad range of operations topics, including:
- Sales effectiveness
- Contact centre operations
- Branch operations
- Back office operations
- Shared services and outsourcing
- Project management
- Change management
Testimonials
“I have been part of many strategic planning exercises over my many years as an executive and partnering with Burnie Group was by far the best – the best in terms of subject matter expertise, methodology, originality, organization, comprehensiveness, timeliness and final product and outcome. All at a cost that was fair, reasonable, and better than other consulting firms. I would use Burnie Group again in a minute and wouldn't hesitate to recommend them to others. In fact, I already have.”
“Burnie Group's team gave our organization an actionable plan after only a few weeks during which they integrated and understood our situation very well very quickly. The mix of IT and management consulting by the Burnie Group was exactly the mix we needed to redefine IT and its strategy in our org.”
“Excellent consulting, incredible speed, agility, professionalism, ability to grasp and articulate what we the client could not as a group, patience, visualization of qualitative and quantitative information - everything that went in was top notch! This was my second experience with Burnie Group and both were strong consistent deliveries.”
Our insights on operations
Transform your business operations with expert consulting.
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