Operations methodology, tools, and technology for proven, measured results

Our operations leaders can help your organization to better deliver on its customer promise while reducing operating costs, increasing employee engagement, and driving top-line revenue growth.  We employ best-in-class methodologies (e.g., Lean and Six Sigma) while leveraging technology to transform the way an organization works.

Dave, Sebastian and Najeeb work together - operations consultants

Operations Diagnostic

Understand the current state of your operations and develop a roadmap for your future initiatives.

Operations Excellence

Drive productivity while enhancing employee engagement and customer experience.

Performance Management

Discover more valuable insights to improve performance, execution and decision-making by leveraging Burnie Group’s performance management capabilities.

Process Improvement

Improve operational efficiency and build lean business processes with our process improvement capabilities.

Target Operating Model

Align your operations with your strategic priorities with a target operating model.

Burnie Group's expertise also spans a broad range of operations topics, including:

  • Sales effectiveness
  • Contact centre operations
  • Branch operations
  • Back office operations
  • Shared services and outsourcing
  • Project management
  • Change management

Testimonials

"Burnie Group did well on active relationship management, proactive communication, and sharing insights."

Eric Scipio del Campo, VP Canada Contact Centers at Scotiabank

“I was extremely pleased with the engagement and communication from the entire team. Burnie Group did a great job documenting and explaining their findings to us on a consistent basis. The project management aspect was top notch. The entire team was very friendly and always showed they were willing to go above and beyond.”

“Thank you to Burnie Group for their excellent work with our executive team. The level of professionalism, preparatory work, onsite facilitation, and follow-through will give us a finished product that will benefit our business for years to come.”

Head of Communications and Initiatives at a Leading Senior Living Organization

Our insights on operations

Our operations leaders

Graeme Hartlen

Graeme Hartlen

Practice Leader, Strategy & Operations

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Alexey Saltykov

Alexey Saltykov

Practice Leader, Post-Merger Integrations

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Transform your business operations with expert consulting.

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