Operations

Operations methodology, tools, and technology for proven, measured results

Our operations leaders can help your organization to better deliver on its customer promise while reducing operating costs, increasing employee engagement, and driving top-line revenue growth. We employ best-in-class methodologies (e.g., Lean and Six Sigma) while leveraging technology to transform the way an organization works.

Dave, Sebastian and Najeeb work together - operations consultants

Operations Diagnostic

Understand the current state of your operations and develop a roadmap for your future initiatives.

Operations Excellence

Drive productivity while enhancing employee engagement and customer experience.

Performance Management

Discover more valuable insights to improve performance, execution and decision-making by leveraging Burnie Group’s performance management capabilities.

Process Improvement

Improve operational efficiency and build lean business processes with our process improvement capabilities.

Target Operating Model

Align your operations with your strategic priorities with a target operating model.

Burnie Group's expertise also spans a broad range of operations topics, including:

Sales effectiveness
Contact centre operations
Branch operations
Back office operations
Shared services and outsourcing
Project management
Change management

Testimonials

“I have been part of many strategic planning exercises over my many years as an executive and partnering with Burnie Group was by far the best – the best in terms of subject matter expertise, methodology, originality, organization, comprehensiveness, timeliness and final product and outcome. All at a cost that was fair, reasonable, and better than other consulting firms. I would use Burnie Group again in a minute and wouldn't hesitate to recommend them to others. In fact, I already have.”

Cathie Brow, SVP, Human Resources at Revera

"Burnie Group's approach to customer journey mapping helped shape and redefine our customer experience. A key element was the initial root cause analysis that uncovered our customers' biggest service problems. This acted as a catalyst to create a new customer journey that will differentiate their experience with e2open."

Lynn Holmgren, EVP & Chief Administration Officer at e2open

"Burnie Group is a great consulting partner. They are easy to work with, highly collaborative, and bring real-world experience to an engagement."

Cathy Ly, Vice-President, Customer Experience and Digital Banking Operations at EQ Bank