Operations methodology, tools, and technology for proven, measured results
Our operations leaders can help your organization to better deliver on its customer promise while reducing operating costs, increasing employee engagement, and driving top-line revenue growth. We employ best-in-class methodologies (e.g., Lean and Six Sigma) while leveraging technology to transform the way an organization works.
Operations Diagnostic
Understand the current state of your operations and develop a roadmap for your future initiatives.
Operations Excellence
Drive productivity while enhancing employee engagement and customer experience.
Performance Management
Discover more valuable insights to improve performance, execution and decision-making by leveraging Burnie Group’s performance management capabilities.
Process Improvement
Improve operational efficiency and build lean business processes with our process improvement capabilities.
Target Operating Model
Align your operations with your strategic priorities with a target operating model.
Burnie Group's expertise also spans a broad range of operations topics, including:
- Sales effectiveness
- Contact centre operations
- Branch operations
- Back office operations
- Shared services and outsourcing
- Project management
- Change management
Testimonials
"Burnie Group helped make something that seemed insurmountable more manageable and doable. We appreciate your time and dedication and hope to work with you again in the future."
"Burnie Group developed an innovative approach to define and shape an ideal employee experience. They challenged us to see an employee’s entry into the bank from two perspectives (pre and post-hire), with each requiring its own unique journey. Together, we built an employee experience that we believe differentiates us in the marketplace. Thank you, BG!"
"This is what world-class looks like. Thanks for being our partner and working on solving customer problems."
Our insights on operations
Transform your business operations with expert consulting.
CONNECT WITH US