What is operations excellence?
Operations excellence is a set of approaches, practices, and tools that target maximizing efficiency in operations without losing focus on time, quality, cost, and employees.
Our approach
We offer a comprehensive and transformative training program designed to enhance team leaders’ knowledge and capabilities. Our program aims to build four critical capabilities:
- Operational Intelligence
- Business Intelligence
- Performance Management
- Workforce Agility
Find out more about our operations capabilities.
READ MOREHow we have supported clients through operations excellence programs
Banking
Background:
A top 5 Canadian bank was expanding its offerings and expecting an increase in demand.
Commercial Real Estate
Background:
A Fortune 500 financial institution engaged Burnie Group to create a more productive and managed workforce.
Insurance
Background:
A large insurance company lacked workflow transparency across all business lines and had limited documentation and reporting measures.
Impact:
- Implemented a culture of training and development among staff
- Catalogued over 1000 production activities for reporting and process improvement purposes
- Improved planning and capacity practices
Impact:
- Reduced employee overtime costs by 36% within three months
- Increased sustainable long-term productivity growth of 16%
- Increased FTE capacity by 11% through an increase in productivity
Impact:
- Implemented a workforce management program over ten weeks
- Enabled high-level transparency across organizational structure
- improved staff engagement and morale by implementing best practice techniques
Learn more about how our operations excellence program can benefit your organization.
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