Workforce Management

What is workforce management (WFM)?

Workforce management aims to achieve sustained improvement of key performance indicators through data-driven metrics, planning and people management. By optimizing the use of staff’s time and matching their skills to specific tasks, workforce management yields several benefits in operations, including:

  • Improved customer service
  • Reduced costs
  • Increased productivity
  • Better utilization of resources
  • Enhanced capacity alignment

Most importantly, workforce management leads to more engaged and productive staff across the firm, from upper management to frontline employees. Efficient and effective It is proven to drive 10-20% capacity release and 15% productivity release.

Our operations leaders

Alexey Saltykov

Alexey Saltykov

Practice Leader, Digital Transformation

View Bio

Graeme Hartlen

Graeme Hartlen

Practice Leader, Strategy & Operations

View Bio

Andrew Wolch

Andrew Wolch

Practice Leader, Insurance

View Bio

Find out how a state-of-the-art workforce management solution can improve your back office.

CONTACT US