Evolving technologies, increasing oversight, and shifting markets bring new opportunities and challenges to the insurance sector. Carriers must continually adapt to strategic and operational challenges while delivering value to sponsors, policyholders, and shareholders.

The Burnie Group’s industry experts can design and implement solutions to position you ahead of your competition. Our robust suite of services draws from industry-leading solutions and new technologies to help you lead and innovate in your business segments and across your company.

We understand the insurance industry

insurance industry strategy-and-planning
insurance industry organizational performance
insurance industry

How we can support insurers

We are experts in helping insurers develop resilient enterprise and business unit strategies and advising leaders on how to execute these strategies most effectively.


Strategy and planning: Our approach to strategy is practical and flexible, focusing on the specific situation of each insurer.

  • Focused frameworks to assess tradeoffs required to succeed in the insurance sector
  • Structured process to pressure test and evolve your strategy to ensure that the business is set up for success
  • Prioritization of key initiatives that balance required investment and realizable benefit


Organizational performance: Ensuring that the business is aligned to delivering the strategy is crucial to a well-run insurer.

  • Organization & target operating model design for optimal execution
  • Define multiple layers of Metrics and KPIs to ensure alignment and track progress and success
  • Development of an organizational maturity model, to crystallize key capability gaps and what’s required to close them


Sales & distribution optimization: We can help insurers better understand what is driving or inhibiting success.

  • Distribution effectiveness to understand the contribution made through different channels and/or brokers
  • A dedicated practice area focused on omnichannel improvement to meet the evolving needs of customers and brokers productively
  • Customer and broker experience design that enables insurers to focus on what matters to grow and retain GWP


Operational effectiveness and improvement: We offer a range of frameworks, tools and technology to drive efficiency, productivity and cost savings

  • Intelligent automation through artificial intelligence and robotic process automation
  • Digital and data strategies that focus on capabilities required to improve operations and the customer experience
  • Rigorous diagnostics and benchmarking capabilities that can pin-point recommendations on how to address lagging KPIs peer groups

Our insurance clients

The Burnie Group has served leading mid to large sized insurers throughout North America.  We support both life insurance and P&C insurance clients with the development and implementation of strategies across the business including: underwriting, policy administration, claims management and key support functions.

RBC Insurance
Sun Life
Medavie Blue Cross
Great West Life


“This was my first time working with an external consulting firm, and I can see why you are special. Your consultants were very talented. My experience with the Burnie Group was nothing but positive, and I walked away with a stronger team, a lot more knowledge and a tighter grasp on my processes, priorities and goals.”

“I was extremely pleased with the engagement and communication from the entire team. The Burnie Group did a great job documenting and explaining their findings to us on a consistent basis. The project management aspect was top notch. The entire team was very friendly and always showed they were willing to go above and beyond.”

“Burnie Group is wonderful in transformation of a company. They are efficient and consistent in their approach to force results and implement decisions or strategies that aligns with the clients. They are also open to criticisms and great in working towards the best result possible.”

Looking for support from experienced insurance consultants?