New technologies, increasing oversight, evolving competition, and shifting customer preferences and behaviours bring new opportunities and challenges to the insurance sector. Carriers must continually adapt to strategic and operational challenges while delivering value to policyholders, plan sponsors, and shareholders.

Burnie Group’s Insurance Team can design and implement solutions to position you ahead of your competition. Our robust suite of services draws from industry-leading solutions to help you execute more effectively.

insurance industry strategy-and-planning
insurance industry organizational performance
Woman completes online property insurance application on a tablet - The future of insurance distribution

How we support insurers

We are experts in helping insurers develop resilient enterprise and business unit strategies and advising leaders on how to execute most effectively.


Strategy and planning: Our approach to strategy is practical and flexible, focusing on the specific situation of each insurer.

  • Focused frameworks to assess tradeoffs required to succeed in the insurance sector
  • Structured process to pressure test and evolve your strategy to ensure that the business is set up for long-term success
  • Prioritization of key initiatives that balance required investment and realizable benefit


Organizational performance: Ensuring that the business aligns to delivering the strategy is crucial to a well-run insurer.

  • Organization & target operating model design for optimal execution
  • Define multiple layers of metrics and KPIs to ensure alignment and track progress and success
  • Develop an organizational maturity model to identify key capability gaps and how to close them


Sales & distribution optimization: We help insurers better understand what is driving or inhibiting success.

  • Distribution effectiveness to understand the contribution made through different channels or brokers
  • A dedicated practice area focused on omnichannel and digital improvements to meet the evolving needs of customers and brokers
  • Customer and broker experience design that enables insurers to focus on what matters to grow and retain gross written premium (GWP)


Operational effectiveness and improvement: We offer a range of frameworks, tools, and technologies to drive efficiency, productivity, and cost savings

  • Intelligent automation through artificial intelligence and robotic process automation to improve productivity and quality of key processes
  • Digital and data strategies that focus on business capabilities required to improve operations and the customer experience
  • Rigorous diagnostics and benchmarking capabilities that can pinpoint recommendations on how to address lagging KPIs against peer groups

Our insurance clients

Burnie Group serves leading mid to large-sized insurers throughout North America. We enable life and P&C insurance clients to develop and implement strategies across their business, including channel delivery, underwriting, policy administration, claims management, and key support functions.

Guy Carpenter
Guardian Life Insurance
Financial Services Regulatory Authority of Ontario
Canada Life
Serenia Life Financial
RBC Insurance
Sun Life
Medavie Blue Cross
Great West Life
Desjardins Insurance


"Eli and his team were very engaged in the project. It really is evident they enjoy what they do and are excited to help and bring value in their recommendations. They got everyone involved in the project on the company side excited and eager to work together."

Senior Leader at a Canadian Insurance Company

"Flexibility on the project timeline and the ability to deliver the required scope was key to the quality of the final deliverable. Without that flexibility, I'm not sure what we would have had for a final product. Thanks, Andrew, Ghalib and Sean! I would engage BG again to work with Andrew and his team."

Tim Bzowey, EVP at Financial Services Regulatory Authority

“This was my first time working with an external consulting firm, and I can see why you are special. Your consultants were very talented. My experience with Burnie Group was nothing but positive, and I walked away with a stronger team, a lot more knowledge and a tighter grasp on my processes, priorities and goals.”

Sun Life Financial

Our insurance leaders

Alexey Saltykov

Alexey Saltykov

Practice Leader, Post-Merger Integrations

View Bio

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