Insights from the Burnie Group

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PRESS RELEASE: The Burnie Group achieves third consecutive top 100 rank in 2019 Growth 500 ranking of Canada’s Fastest-Growing Companies

– Canadian Business unveils its 31st annual list of Canada’s Fastest-Growing Companies –  TORONTO, ONTARIO – Sept. 12, 2019 – The Burnie Group is pleased to announce that it has ranked No. 99 in the Growth 500 ranking of Canada’s Fastest-Growing Companies for 2019.This is the third year that The Burnie Group has ranked in […]

PRESS RELEASE: Retail Strategy and Operations expert, Graeme Hartlen, joins The Burnie Group

TORONTO, Sept. 09, 2019 (GLOBE NEWSWIRE) — The Burnie Group, a leading Toronto-based management consulting firm, today announced the appointment of Graeme Hartlen, who will lead the firm’s Strategy and Operations Practice. Graeme is a results-driven, highly adaptable and strategic senior executive with a strong track record of delivering growth, solving complex challenges, and driving […]

What is an innovation strategy and 7 reasons you need one today

What is innovation? In today’s business landscape two things are undeniable: The first, you must innovate or face extinction and the second;  Innovators have dilemmas. In this age of disruptive technology and globally integrated markets, an innovation strategy is key to success. Some companies even define their raison d’être as being at the forefront of […]

The 2019 Innovation Podcast and Book List

Here at The Burnie Group, even in our downtime, we like to be on top of the ideas and innovations that are dramatically changing the businesses we work with, our country, and the world we live in. With that in mind, we’ve prepared this list of our favourite innovation themed books and podcasts. If you’re […]

INFOGRAPHIC: Intelligent Automation Primer

In the last 10 years, automation technologies have evolved dramatically to become what we know today as Intelligent Automation. Desktop Automation—software that supports human actions by automating repetitive tasks on a local machine— was the first iteration, later evolving to Robotic Process Automation (RPA)— software that mimics human actions by automating tasks performed by humans […]

Intelligent Automation: 5 key benefits for your business

Intelligent Automation, what is it? Intelligent automation is the evolution of Robotic Process Automation. At its core, Intelligent Automation is the intersect of Digitization, RPA and AI. Where RPA addresses manual, structured and repetitive tasks that can be mimicked and automated by a Bot, Intelligent Automation introduces reason and cognition to “digitize and structure” inputs […]

A Brave New World: Fourth Generation Blockchain

Blockchain’s unavoidable link to the highly tumultuous cryptocurrency market (i.e. Bitcoin) has recently made it vulnerable to criticism and dismissal. Despite this climate, blockchain technology, now in its fourth generation, continues to push forward, evolving beyond its cryptocurrency origins and becoming increasingly simple to use. The evolutionary generations of blockchain Before we discuss the future business […]

Six Industries where Blockchain is Making Waves in 2019

Blockchain is a technology that holds the potential to disrupt several industries with many innovative applications. Despite its roots in cryptocurrency, some of the most creative and disruptive applications of blockchain go beyond pure financial transactions. Automation through smart contracting, security through encryption, and transparency through shared information are just of a few of the […]

PRESS RELEASE: The Burnie Group hosts #EDGETalks: Artificial Intelligence in Operations: Where Can AI Fit in My Organization?

TORONTO, October 30, 2018 — The Burnie Group is pleased to announce #EDGETalks: Artificial Intelligence in Operations: Where Can AI Fit in My Organization? Featuring a keynote address by Mike Rhodin, former SVP at IBM and founder of IBM’s Watson Group. Mr. Rhodin’s 33-year career at IBM was infused with a passion for helping clients […]

PRESS RELEASE: The Burnie Group achieves second consecutive top 100 rank in 2018 Growth 500 ranking of Canada’s Fastest-Growing Companies

–Canadian Business unveils its 30th annual list of Canada’s Fastest-Growing Companies –  TORONTO, ONTARIO– (Sept. 13, 2018) – The Burnie Group is pleased to announce that it has ranked No. 82 in the Growth 500 ranking of Canada’s Fastest-Growing Companies. This is the 2nd year that The Burnie Group has ranked in the top 100, […]

Managing people in a time of automation

As the presence of Robotic Process Automation (RPA) and Artificial Intelligence (AI) in today’s workplaces continues to grow, the topic of job security and displacement becomes increasingly important for managers to consider. With a widely held misconception that technology is a threat to traditional workforces, employers have an imperative to consider how RPA and AI […]

From cryptocurrency to food safety: Ten key events in blockchain’s evolution

While the umbrella of digital ledger technology (DLT)—technologies which distribute records or information among all those using it—can be traced to 1991, it was Bitcoin’s cryptocurrency model that demonstrated blockchain’s—a special case of DLT—potential. Since its unveiling ten years ago, it has evolved and been repurposed for tasks beyond simple currency transactions. Below, we follow key […]

INFOGRAPHIC: Demystifying Machine Learning

Machine Learning is the science of finding patterns in data and using those patterns to make predictions. It is the process by which, over time, machines (computers) are enabled without explicit programming, to learn, grow, and change autonomously through real-world interactions.  It is a subsect of Artificial Intelligence (AI). AI refers to a computer system’s […]

#EDGETalks: Actively Engaged – Leadership and Innovation in Building Employee Engagement

This post is based on a panel discussion held on June 4, 2018. The 90-minute session focused on panellists’ experiences shaping culture and fostering engagement in their companies. Moderated by Darshan Jain, Head Technology and Operations of The Burnie Group, Norman Bacal, author and former managing partner, Heenan Blaikie LLP delivered the keynote and the […]

The Most Unusual Uses of Artificial Intelligence

Artificial intelligence (AI) and intertwined concepts such as machine learning and predictive modelling have become indispensable in modern industries. It is often estimated that by 2030, AI will contribute up to $15.7 trillion to the global economy.  AI has the potential to transform a wide number of industries. All over the world, AI is helping […]

PRESS RELEASE: The Burnie Group hosts #EDGETalks: Actively Engaged – Leadership and Innovation in Building Employee Engagement

TORONTO, May 28, 2018 — The Burnie Group is pleased to announce #EDGETalks: Actively Engaged – Leadership and Innovation in Building Employee Engagement. Featuring a keynote address by Norman Bacal, who, in his best-selling novel, Breakdown: The Inside Story of the Rise and Fall of Heenan Blaikie, recounts the cautionary tale of the perils of ignoring a firm’s culture and […]

PRESS RELEASE: The Burnie Group receives Blue Prism Silver Partner Award in Robotic Process Automation

TORONTO, ONTARIO– (June 1, 2018) – This latest achievement builds upon an already deep and long-standing relationship with Blue Prism. One of North America’s first Blue Prism partners, The Burnie Group helps clients transform their operations through the delivery of robotic process automation, augmented by thoughtful business process redesign and performance management. This approach provides […]

INFOGRAPHIC: The Automation Race: Comparing 5 RPA providers

Robotic process automation (RPA) is a disruptive technology that can improve workforce productivity, accelerate process execution, reduce process error rates, and improve customer satisfaction. Companies that are quick to recognize the potential of automation stand to have considerable cost advantages and organizational agility. However, it can be difficult to know which provider has the automation […]

Digital Disruption and Private Equity: Understanding Effects and Opportunities.

Disruption is an age-old force of change that both drives and destroys. Forces such as globalization and the increasing pace of innovation diffusion are accelerating the frequency of disruption and the impact it can have on industry. As a result, value can be both created and destroyed seemingly overnight. By their nature, private equity (PE) […]

The impact of employee engagement on organizational performance

There is a well-supported link between employee engagement and business performance. The logic is simple: a more engaged workforce leads to increased operational efficiency, happier customers, and higher profits.  But how does a more engaged workforce produce these desirable outcomes, and how can a business improve engagement? One of the key differences between the performance […]

INFOGRAPHIC: 22 Benefits of RPA

This infographic is a window into the world of Robotic Process Automation. If you are interested in exploring RPA opportunities in your industry or want to know more about implementing RPA in your organization, please contact us for a free no-obligation discussion. We look forward to hearing from you.

29 Cutting Edge Applications of Artificial Intelligence

Artificial Intelligence (AI) is the theory and development of computer systems that can perform tasks that normally require human intelligence. These tasks include visual perception, speech recognition, decision making, and language translation. Systems capable of performing such tasks are steadily transitioning from research laboratories into industry usage. AI technology is unique in that it is [...]

EDGEtalks: Executing on the Blockchain hype

On January 15th, 2018, The Burnie Group hosted EDGEtalks: Executing on the Blockchain hype, the potential application of blockchain technology to business practices. The keynote was delivered by Don Tapscott (CEO, Tapscott Group; Executive Chairman and Co-founder, Blockchain Research Institute; Co-author, Blockchain Revolution). A panel discussion followed, moderated by Doug Heintzman (Head of the  Blockchain […]

A Performance Culture…Don’t we already have that?

Why does culture matter, and what exactly is it? Many companies today are so focused on their product and customers that thoughtful management of employee culture falls by the wayside. Despite this lack of attention, those same companies will often assert that their culture is one based on high performance. How is that possible? Performance cultures […]

Your Blockchain Reading List

With blockchain grabbing headlines, people want to learn about this transformative technology. While a good first step is reading our primer, The Blockchain Disruption: Insight report on Blockchain, the following titles are a great place to start or deepen your understanding of this disruptive technology. Read on … 1. Blockchain Revolution – Don Tapscott & Alex Tapscott […]

4 Industries About to be Forever Changed by Blockchain

Blockchain captured attention and made headlines for much of 2017. The trend remains strong in 2018, with entrepreneurs, governments, and banks looking to effectively and efficiently harness this emerging technology. Throughout it all, leaders want to know two things: 1. Why is blockchain getting so much attention? 2. Why should they care? Blockchain is a […]

PRESS RELEASE: The Burnie Group hosts #EDGETalks: Executing on the Blockchain Hype

TORONTO, Jan. 09, 2018 (GLOBE NEWSWIRE) — The Burnie Group is pleased to announce #EDGETalks: Executing on the Blockchain Hype. Featuring a keynote address by Don Tapscott, Executive Chairman, Blockchain Research Institute, and Co-author Blockchain Revolution, this event will look at the dimensions of the Blockchain disruption and the business opportunities that it will create. “This […]

Happy Holidays from The Burnie Group

Thank you and Happy Holidays! Wishing you health and happiness in the coming year.    

Transformation with RPA: Best Practices and Lessons Learned

On November 20, 2017, The Burnie Group led a panel discussion on enabling Robotic Process Automation (RPA) in the workplace. Moderated by David Burnie, Principal and Founder of The Burnie Group, panellists discussed their reasons for automation as well as key learnings from RPA implementation projects. Panellists were Erik Kalin, VP & COO of Retail […]

100 Ways to Drive Operational Efficiency in Service Industries

“Every industrial organization should aspire to deliver the best products at the lowest cost possible paying the highest wage possible” as per Henry Ford. The core of this statement still stands today and is valid both for manufacturing and service organizations. In this article, we'll explore all the ways in which you can drive efficiency [...]

The full circle approach to Workforce Management

Workforce Management (WFM) is a fairly common word in the world of consulting and business. Encompassing a variety of topics and features, WFM is generally associated with the process and organizational behaviour change around maximizing the performance level of staff. Top organizations take Workforce Management to the next level by encompassing a full circle approach. Listed […]

PRESS RELEASE: The Burnie Group Ranks No.1 amongst Professional Services Companies and in the top 100 in 2017 PROFIT 500

–Canadian Business unveils its 29th annual list of Canada’s Fastest-Growing Companies – TORONTO, ONTARIO–(Sept. 14, 2017) – The Burnie Group is pleased to announce that it has ranked No. 87 in the 29th annual PROFIT 500 ranking of Canada’s Fastest-Growing Companies by Canadian Business. Published in the October issue of Maclean’s magazine and at, […]

From coffee shop to Bay Street consulting firm in 6 years

An interview with David Burnie, Founder & Principal, The Burnie Group Winning the PROFIT 500 award has been a great milestone for The Burnie Group.  Started 6 years ago in a coffee shop on Queen Street West, David Burnie and his group have come a long way in a very short time. Today the company […]

5 Tips for Entrepreneurial Success

Being an entrepreneur means that you’ll often create your own path: No career guides, counselors or maps will guide you from one step to the next: You’ll have to make it up as you go. Success or failure when you branch out on your own can be pretty precarious, and you will not always be […]

22 Benefits of Robotic Process Automation (RPA)

Robotic Process Automation (RPA) is a relatively new technology that has already firmly claimed its spot in improving the productivity of organizations alongside tried and true methodologies such as lean and six sigma. We’ve put together a comprehensive list of  22 RPA benefits based on our many years of experience implementing RPA solutions with Financial Services, Insurance, […]

7 mistakes to avoid when implementing Robotic Process Automation

Robotic Process Automation (RPA) is a relatively new technology that allows companies to drive significant efficiencies by enabling software robots to execute repetitive and often clerical activities normally performed by humans. Efficiency is not the only benefit of RPA – it also allows for increased process quality, and eliminates errors that may result from manual […]

INFOGRAPHIC: Kinds of Process Automation and how they differ

What are the key differences between the various types of process automation? Below is an overview of the different types of process automation and how RPA differs.?  

INFOGRAPHIC: 4 Simple Ways to Avoid Burnout Before it Happens

Stress, the root cause of burnout, causes Canadian economy an estimated $33 billion a year in lost productivity each year. Over 6 in 10 highly stressed workers identified work as the main source of their stress. Taking some simple measures to prevent burnout and reduce stress can go a long way towards keeping workers fitter, […]

2017 Summer Reading List

It is a proven fact that reading can help reduce stress. However, many of us don’t find this to be true because we have so much “required” reading in our daily lives. But when we read for pleasure we know it’s an enjoyable and stress-relieving activity. The simple act of reading can have considerable benefits, […]

Preventing burnout before it begins

Burnout—exhaustion, lack of motivation, and feelings of ineffectiveness and frustration—is a growing concern for many Canadian companies. As workplace stress rises, the implications of disengaged, overworked, highly-stressed employees present some very real challenges for businesses. Stats Canada recently reported that the majority of highly stressed workers (62%) identified work as the main source of their stress. […]

INFOGRAPHIC: How to be Productive

Too much to do? Looming deadlines? Productivity is all about efficiency — doing more, faster and with less.  And with increasing demands from today’s anytime, anywhere workplace, productivity has never been more important. To get the most out of your day, try employing these 15 PRODUCTIVITY TIPS into your workday.  

5 hacks to make your business more productive

All companies want to improve employee productivity, but study after study consistently show that a disturbingly high number of employees are disengaged and not working at full productive capacity. Making productivity (and the ways to increase it) part of the norms at your office will mean that each day from start to finish people will […]

INFOGRAPHIC: A Look at Blockchain Technology


3 Blockchain-based use cases changing the future of insurance

Blockchain is much more than the database ledger technology that powers bitcoin. It is an innovative technology that will open new business opportunities, reduce transaction costs, and improve trust, security and efficiency of existing processes. It has the potential to disrupt and transform even, and perhaps especially, industries that have been traditionally resistant to change. […]

Blockchain and Bitcoin: What are they?

Are Bitcoin and blockchain the same thing? No, they aren’t. However, they are closely related and often confused. In this article we’ll explore the two technologies, outlining their differences between the crypto-currency, Bitcoin, and the distributed ledger system, Blockchain. What is bitcoin?   Bitcoin is a form of digital currency launched in 2009 by an […]

Stop, Collaborate, and Listen

In the timeless—and ever-pertinent in business—words of Vanilla Ice “Stop. Collaborate. And Listen.” In this blog, we’ll quickly cover a 3-point exercise that all leaders should run through regularly with their team. STOP – As a leader, take a step back. Being stuck in a daily routine and mountain of meetings, this is the life […]

Case Study – Operations Excellence in the Insurance sector

A leading national insurance company reached out to the Burnie Group to deliver and implement front-line staff leadership training, and ultimately provide full-time employee cost savings. While being highly proficient at the production work of the role, front-line leaders were “siloed” in their own teams, lacked work volume forecasting methodology and reporting, and some team […]

Case Study: Customer Journey transformation through automation at a global retail bank

The client, a global retail bank, was seeking to improve its workforce efficiency by reducing the volume of manual data entry and processing of customer data across numerous systems. This would allow the bank to increase their share in the market without increasing headcount. With our Robotic Process Automation program the client was able to […]

Case Study: Multi-Location rollout of RPA at a global stock transfer and mortgage servicing company

The client was facing year-on-year cost increases and sought to drastically reduce costs across the organization in a short period of time. Robotic Process Automation (RPA) became the most effective way to achieve this and was given the direct attention and support of the global CEO. With our Robotic Process Automation program the client was […]

How CEOs spend their time

Have you ever wondered what a typical CEO day looks like? The highest rung of the corporate ladder has always held mystery and respect for ordinary people. The face of an organization must understandably be very busy with meetings, trips, and other commitments. did a survey of 256 CEOs to determine what a typical CEO […]

The 7 Things Your Company Should Be Doing in 2017

With 2017’s Q1 behind us, it’s time to look back and reflect on some of the big pushes happening in the business world this year. While this list doesn’t focus on any specific industry or any specific company size, below are some key components we believe will lead to a successful workplace and happy team […]

Middle Management – An Unsung Rung

Foreword The emergence of the modern day corporation in the last century has coincided with the gradual migration of executive-level management further and further away from the front line. While at some organizations there are processes in place that allow frontline staff to communicate directly with executives, (i.e., a question forum on the company intranet), […]

Thomas Wellner on Corporate Culture as Competitive Advantage

Thomas Wellner speaks on Corporate Culture as Competitive Advantage at a recent #EDGEtalks event.  About Thomas Wellner Thomas Wellner is President and CEO of Revera, a leading owner, operator and investor in the senior living sector. Since joining Revera in early 2014, Mr. Wellner has led the organization through transformational change, developing the company’s strategic direction […]

Jane Watson on Corporate Culture as Competitive Advantage

Jane Watson speaks on Corporate Culture as Competitive Advantage at a recent #EDGEtalks event.  About Jane Watson As Head of People for, Jane identifies, develops, and delivers people strategies and solutions that enable Actionable to fully deliver on its business strategy, provide an environment where team members can accomplish their best work, and set an example as […]

Alan Farber on Corporate Culture as Competitive Advantage

Alan Farber speaks on Corporate Culture as Competitive Advantage at a recent #EDGEtalks event.  About Alan Farber Since 1979, Alan has been a driving force in transforming the firm into one of the leading independent providers of financial advisory services in Canada. Alan has assembled a dynamic group of people at Farber Financial Group who deliver […]

4 Essential Steps to Lean Six Sigma Success

1. Assess the current state of your operations The first step in any Lean Six Sigma project is to take stock of your current operations. In this phase of the project, the leaders will evaluate any data pertaining to your processes looking to understand demand and output. This is done by discussing the nature of […]

Lean vs. Six Sigma: What’s the Difference?

There is an ongoing debate in the business community about which program, Lean or Six Sigma, is the better system to implement when it comes to streamlining business processes and eliminating waste. In order to view this debate in the proper context, however, you need to understand the differences and similarities between the two systems […]

4 keys of Successful Benchmarking

Now that we understand what Benchmarking is, we move on to the 4 keys of successful benchmarking. As a critical tool for self-evaluation, benchmarking provides useful comparisons on key metrics such as total cost of finance, allocation of FTEs across processes, cost per invoice, percentage of time spent on analytics, etc.  Benchmarking helps leaders define […]

Benchmark Insights: What you should know about Utilization in a Contact Centre

Introduction In today’s economic landscape, companies must continually hone their offering in order to remain competitive. Within a Contact Centre environment, utilization is integral to this evolution. With better utilization, companies are able to improve customer service and satisfaction, reduce operating costs, increase employee engagement and grow top-line revenues. To achieve and maintain improved results, […]

3 Steps for Better Benchmarking

When executed correctly, benchmarking can be a powerful impetus to change, driving home sometimes uncomfortable facts and convincing leaders of the need to embark on improvement efforts. Benchmarking is a tool that enables the investigation and ultimately the achievement of excellence, based on the realities of the larger business environment rather than on internal standards and […]

What is benchmarking and why is it important?

Many business leaders have adopted the practice of measuring company performance by monitoring key performance indicators (or KPIs). However, monitoring KPIs is just the first step in gauging business performance. There needs to be some standard against which KPIs are measured and compared. The process of comparing your business’ KPIs (or any performance standard, for […]

Run vs. Change – Where is Your Focus?

With every year-end, comes the many rounds of corporate “post-mortems” and executive annual reviews on how the company did.  In addition, there is also a discussion on individual performance and individuals reaching or missing their annual performance goals. As that wave passes, and the holidays come and go, we enter into the new “hopeful” cycle. […]

Investing in your staff: The value of coaching, training and cross-training

Most organizations have a mechanism through which new employees acquire the necessary knowledge, skills, and behaviours to become effective organizational members, whether it be through an orientation, an on-boarding program, or perhaps even an online training program, when new staff joins an organization investment in training is high. Big or small, most companies believe that […]

Mark Kuznicki on Innovation

Mark Kuznicki,  Innovation Designer & Co-Founder, The Moment, speaks on the innovation journey at a recent #EDGEtalks event.  About Mark Kuznicki Mr. Kuznicki is an innovation strategist and facilitator who helps organizations and advises CEOs and senior leaders who lead change, innovation and business transformation programs. Mark’s passion is the development and coaching of teams that [...]

Kevin Moffat on Innovation

Kevin Moffatt, VP, Shared Services, TD Bank Group, speaks on innovation in the financial sector at a recent #EDGEtalks event.  About Kevin Moffat Mr. Moffatt's career with TD has spanned 18 years. He has progressed through increasing senior roles across the bank, in both Canada and the U.S. In 2014, Mr. Moffatt took on his current [...]

Richard Anton on Innovation

Richard Anton, Senior Vice President & Chief Operations Officer, CIBC Mellon speaks on innovation in the financial sector at a recent #EDGEtalks event.  About Richard Anton Mr. Anton has overall responsibility for the direction of the Operations area of CIBC Mellon. including client and advisor services, institutional and pension accounting, custody operations, business initiatives and [...]

5 Ways you can strategize more effectively

1. Ditch the egos, acknowledge your problems The first part of coming up with a solution is to admit there is a problem.  Admit your ignorance early so you can create a strategy that addresses the issues your company is facing. The business landscape is rapidly evolving and, as a result, many business, leaders and […]

Good Corporate Strategy | Everything You Need to Know

Corporate Strategy definition A strategy is often seen as the sexy part of running a large company, where boring Word documents and endless Excel spreadsheets give way to beautiful PowerPoint decks. More formally we define corporate strategy as a unique plan or framework that is long-term in nature, designed with an objective to gain a [...]

Case Study: Growth Strategy At a Telehealth Organization

The board of a privately held tele-health solutions and service provider reached out to The Burnie Group to propose an actionable growth plan that would get the company from $25M to $100M in revenue over a 3-5 year span. With 250 employees, the company’s primary focus is to provide a network of physicians to payers (insurance companies and employer […]

What can RPA do for your business?

On this blog we’ve explored what Robotic Process Automation (RPA) is and delved into some of the benefits available to businesses who employ it. There’s no denying that software robotics, and workforce process automation is set to be one of the biggest technological disruptors of the next decade.  Almost half the activities that an individual is […]

What is Robotic Process Automation (RPA)?

Imagine a different kind of workforce. A workforce that you can teach countless skills. The more it learns, the more efficient it becomes. It works without ever taking a vacation. It can easily grow with your business, and can work on different tasks perfectly matching work demand.It can be small one day or large when […]

3 RPA Myths Debunked

With all the buzz around Robotic Process Automation (RPA) these days, most people envision R2D2 or Rosie from “The Jetsons” when they think about Robots. What many fail to realize, however, is that robots can come in both hardware and software forms, and the latter – while less discussed – are well positioned to completely […]

Embrace learning as a lifestyle: The 5 hour rule

Do you or your company take personal development seriously? How often do you successfully take time out during your working day to reflect or invest in personal learning? Ever feel that taking this time just isn’t high enough on your and your employers priorities list? Well, it turns out that devoting one hour of purposeful learning (reading, experimenting, reflecting) […]

3 steps to employee engagement*

  A recent Deloitte study found that 79% of businesses are seriously worried about engagement and retention (ranking #2 in issues of concern). It’s not news that if your employees love their work and the environment you have created, they will treat customers better, innovate, and continuously improve your business. So how do you create or maintain […]

How much “Excellence” is in your operation?

In today’s fast paced world organizations are challenged with doing more with less. More throughput, higher customer satisfaction, faster to market, and an overall lower unit cost. Managing these pressures can often result in over-taxed employees who may be under-engaged. If you want to engage employees and drive significant change in a sustainable fashion, you need […]

The Operations Management Journey

Going from start to finish is never a straight line process. The journey for many companies is fraught with ups and downs, and often no clear path. The Burnie Group’s approach to Operations is to comprehensively tackle each stage of the journey before moving on to the next. With the right technology, the right tools, […]

The 5 stages of grief *ahem* change

Do your employees feel like changes are done “for” them or “to” them? Most organizations are in a constant state of change. Whether it be to their organizational structure, processes, programs or technology, evolution in the workplace has become inevitable. To experience successful change management you need both technical and cultural results – technically, new efficiencies or […]

A time management strategy that works!

Do you struggle with time management? Do you have more to do in a day than you do hours to do them? Are you on the go from when you wake up to when that you crash back into bed at night? Do you often wish you had more time in the day? Organizations routinely squander their most […]

Understand your end-to-end operations

As organizations grow and evolve, they often try to rejuvenate and optimize operations by creating or redesigning business processes. However, in spite of good intentions and hefty investments, these efforts can often be slow to progress, and make few tangible changes. All change projects are tough to pull off, but process-based change is particularly difficult. […]

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