• About Us
    • Diversity, Equity & Inclusion
    • Mission, Vision & Values
    • Social Impact
  • Team
  • Media
  • Careers
    • Opportunities
    • Hiring Process
  • Contact Us
Client Portal Login

LinkedIn

Twitter

Facebook

Burnie Group
  • Industries
    • Financial Services
    • Insurance
    • Private Equity
    • Retail
    • Telecommunications
    • Long Term Care
  • Capabilities
    • Strategy
      • Corporate Strategy
      • Digital Strategy
      • Post-Merger Integration
      • Primary Research
      • Strategic Alignment
      • Value Creation
    • Operations
      • Operations Diagnostic
      • Operations Excellence
      • Performance Management
      • Process Improvement
      • Process Mining and Task Mining
      • Target Operating Model
    • People & Organization
      • Change Management
      • Role Accountability & Decision Rights
      • Organizational Design
      • Workforce Management
    • Technology & Automation
      • Artificial Intelligence
      • Center of Excellence
      • Contact Center Automation
      • Digitization
      • Intelligent Automation
      • IT Strategy
      • Technology Strategy
  • Contact Center
    • Contact Center Benchmarking
    • Contact Center Technology
    • Customer Journey Mapping
    • Health Check
    • Process Optimization Programs
    • Target Operating Model
  • Clients
  • Insights

Insights from Burnie Group

Expert opinions, insights and trends from Burnie Group’s industry leaders in management consulting.

Subscribe to our Newsletter

Search Insights

Sort By Topics

  • Artificial Intelligence
  • Benchmarking
  • Case Studies
  • Contact Center
  • Digitization
  • Employee Engagement
  • Financial Services
  • Insurance
  • Machine Learning
  • Operations
  • People & Organization
  • Post-Merger Integration
  • Press Release
  • Private Equity
  • RPA
  • Strategy
  • Technology & Automation
  • Value Creation
  • Workforce Management
17 Benefits of Mergers and Acquisitions

17 Benefits of Mergers and Acquisitions

Read Article
Automate Webinar Series: Exploring the Future of Technology and Automation

Automate Webinar Series: Exploring the Future of Technology and Automation

Read Article
Private equity firm - four people working together square

6 Characteristics of a Successful Buy-and-Build Strategy for Private Equity Funds

Read Article
Intelligent document processing - a person working on a laptop with a graphic overlay representing digitized documents

Everything You Need to Know About Intelligent Document Processing

Read Article
How Conversational and Generative AI Can Support the Future of Contact Centers

How Conversational and Generative AI Can Support the Future of Contact Centers

Read Article
Assessing Automation Maturity: A Crucial Step for Sustainable Automation Excellence

Assessing Automation Maturity: A Crucial Step for Sustainable Automation Excellence

Read Article
P&C insurance team managers claims operations

How a Leading Canadian Insurer Developed Best-in-Class P&C Claims Operations

Read Article
Webinar feature image: How Conversational and Generative AI Will Shape the Future of Contact Centers

How Conversational and Generative AI Will Shape the Future of Contact Centers

Read Article
woman using smartphone to interact with IVR

Unlocking IVR Success: 10 Essential Questions to Start Your Journey

Read Article
A marketing team works on an email campaign - a new operating model enabled the

How a Canadian Life Insurer’s New Operating Model Dramatically Improved Performance

Read Article

Burnie Group is an award-winning management consulting firm that partners with clients to drive innovation, increase productivity, and improve the customer and employee experience.

Growth 500 2018 logo
Growth 500 2019 logo
2019 Canada's Top Growing Companies logo
Growth List 2020 logo
Blue Prism Client-Business-Impact–Telco-Nth-America Winner 2021

LinkedIn

Twitter

Facebook

350 Bay St #200,
Toronto, ON M5H 2S6

416-306-8349

contact@burniegroup.com

© Copyright 2023 The Burnie Group Inc. All right reserved.

  • Privacy Policy
  • Accessibility Policy