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How to Build a Best-in-Class Employee Experience in the Contact Center

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Contact center leader coaches frontline employees

Developing A Meaningful Employee Journey in the Contact Center

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6 Ways to Manage Change More Effectively with Your Team

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Employee Retention Strategies During COVID-19

Employee Retention Strategies During COVID-19

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21 Things Companies Do Wrong When Executing Business Continuity Plans

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Work from Home Best Practices

Work from Home Best Practices

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#EDGETalks: Actively Engaged – Leadership and Innovation in Building Employee Engagement

#EDGETalks: Actively Engaged – Leadership and Innovation in Building Employee Engagement

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PRESS RELEASE: The Burnie Group hosts #EDGETalks: Actively Engaged – Leadership and Innovation in Building Employee Engagement

PRESS RELEASE: The Burnie Group hosts #EDGETalks: Actively Engaged – Leadership and Innovation in Building Employee Engagement

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The Impact of Employee Engagement on Organizational Performance

The Impact of Employee Engagement on Organizational Performance

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INFOGRAPHIC: 4 Simple Ways to Avoid Burnout Before it Happens

INFOGRAPHIC: 4 Simple Ways to Avoid Burnout Before it Happens

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Burnie Group is an award-winning management consulting firm that partners with clients to drive innovation, increase productivity, and improve the customer and employee experience.

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