I was very impressed with the caliber of project team members. Each person was thorough, professional, and well-prepared. I appreciated the efficient approach to gathering information from multiple sources in our organization and the regular updates to our Executive Team.
What set the Burnie Group apart was their ability to turn strategy into action. The plan was detailed, measurable, and easy to implement, and the team’s knowledge built immediate credibility and trust.
"Burnie Group's approach to customer journey mapping helped shape and redefine our customer experience. A key element was the initial root cause analysis that uncovered our customers' biggest service problems. This acted as a catalyst to create a new customer journey that will differentiate their experience with e2open."
"Burnie Group is a great consulting partner. They are easy to work with, highly collaborative, and bring real-world experience to an engagement."
"Burnie Group developed an innovative approach to define and shape an ideal employee experience. They challenged us to see an employee’s entry into the bank from two perspectives (pre and post-hire), with each requiring its own unique journey. Together, we built an employee experience that we believe differentiates us in the marketplace. Thank you, BG!"
"In a world filled with so much negativity, it is so refreshing to hear of a group like Burnie Group that is really making a difference in our organizations."
"Burnie Group is tremendously skilled at absorbing information quickly and synthesizing it into useful decision making material. It's obvious that they are very collaborative behind the scenes and strive to foster the same approach with their clients. Their ability to assess a problem, propose a solution that makes sense, and articulate it in a way that is easily understood is a true talent and very much appreciated."
"Burnie Group helped make something that seemed insurmountable more manageable and doable. We appreciate your time and dedication and hope to work with you again in the future."
"Eli and his team were very engaged in the project. It really is evident they enjoy what they do and are excited to help and bring value in their recommendations. They got everyone involved in the project on the company side excited and eager to work together."
"Burnie Group did well on active relationship management, proactive communication, and sharing insights."
"Flexibility on the project timeline and the ability to deliver the required scope was key to the quality of the final deliverable. Without that flexibility, I'm not sure what we would have had for a final product. Thanks, Andrew, Ghalib and Sean! I would engage BG again to work with Andrew and his team."
"My experience with Burnie Group has been truly exceptional. What differentiates David and his team is their ability and willingness to span from the strategic to execution - in particular, the latter. Burnie Group became indoctrinated in our business, understood our organization dynamics, and was able to both guide the strategic conversation while bringing executional acumen and plugging key gaps as we went through these integrations."
“Burnie Group was very collaborative. They integrated the project lead's input and adapted very well to various stakeholder leads. The team provided thought leadership throughout the engagement. The engagement deliverables were practical and relevant, with excellent augmentation to our executive team.”
“We were proud to work with Burnie Group and are very pleased with the results. They are an excellent partner who worked with all levels of our organization to create a robust strategic plan.”
"This is what world-class looks like. Thanks for being our partner and working on solving customer problems."
"Blue Prism recognizes the value Burnie Group brings, proven by their recent partner award. Burnie Group has excellent staff at every level of the organization and they truly operate as a seamless extension of our team."
“My experience with Burnie Group was nothing but positive. I walked away with a stronger team, a lot more knowledge and a tighter grasp on my processes, priorities and goals.”
"I enjoy working with Burnie Group on our industry-wide benchmarking. Burnie Group did a nice job pulling the data together, normalizing it, and presenting it back to the participants. They have a very professional team and deliver results and insights that are useful, timely, and valuable."
“In the past 4 or 5 integrations, we have not seen a comms/training plan like what you are doing. I can totally see the value in doing this.”
“In all the past integrations here, we’ve never seen such a push for clear milestones. This has been super helpful.”
“Burnie Group team members are strong collaborators making the data extraction and technology assessment process positive for all our team members. They are highly professional, proficient, and efficient. They felt like team members vs. external consultants.”
“We really appreciate the experience and expertise that Burnie Group brings to the table. Burnie Group’s contact centre benchmark has helped us to make key strategic decisions.”
“Burnie Group’s contact centre benchmark has exceeded our expectations. The approach and insights are far better than other benchmarks we’ve done in the past.”
“Super smart and flexible team of professional consultants who find ways to get the job done.”
“[Burnie Group are] great facilitators to help get us to the goal of the project.”
“Burnie Group's team gave our organization an actionable plan after only a few weeks during which they integrated and understood our situation very well very quickly. The mix of IT and management consulting by the Burnie Group was exactly the mix we needed to redefine IT and its strategy in our org.”
“Excellent consulting, incredible speed, agility, professionalism, ability to grasp and articulate what we the client could not as a group, patience, visualization of qualitative and quantitative information - everything that went in was top notch! This was my second experience with Burnie Group and both were strong consistent deliveries.”
“[Burnie Group] did a nice job getting to know our business and industry and honing in on issues and priorities.”
“[Burnie Group] engaged the right stakeholders, fully understood our business, and provided a very thorough step-by-step implementation plan for us to execute.”
“I have been part of many strategic planning exercises over my many years as an executive and partnering with Burnie Group was by far the best – the best in terms of subject matter expertise, methodology, originality, organization, comprehensiveness, timeliness and final product and outcome. All at a cost that was fair, reasonable, and better than other consulting firms. I would use Burnie Group again in a minute and wouldn't hesitate to recommend them to others. In fact, I already have.”
“Thank you to Burnie Group for their excellent work with our executive team. The level of professionalism, preparatory work, onsite facilitation, and follow-through will give us a finished product that will benefit our business for years to come.”
“Burnie Group's team were great facilitators to help get us to the goal of the project.”
“Burnie Group's team did a fantastic job both explaining digital technologies and finding very relevant case studies to bring use cases to life for our team. Great material, great team, great value for money.”
“Burnie Group is wonderful in transformation of a company. They are efficient and consistent in their approach to force results and implement decisions or strategies that aligns with the clients. They are also open to criticisms and great in working towards the best result possible.”
“I was extremely pleased with the engagement and communication from the entire team. Burnie Group did a great job documenting and explaining their findings to us on a consistent basis. The project management aspect was top notch. The entire team was very friendly and always showed they were willing to go above and beyond.”
“This was my first time working with an external consulting firm, and I can see why you are special. Your consultants were very talented. My experience with Burnie Group was nothing but positive, and I walked away with a stronger team, a lot more knowledge and a tighter grasp on my processes, priorities and goals.”
“A number of Canadian banks have worked with Burnie Group to complete a contact centre benchmarking survey. I was impressed with the quality of work and information gleaned from the benchmark."
“Burnie Group got up to speed in understanding our business, our customers and how we operate extremely quickly and just as quickly helped create, shape and formulate a comprehensive, supportable and executable strategic roadmap that we could proudly say came from within."
“We were proud to work with Burnie Group and are very pleased with the results. Excellent partners who worked with all levels of our organization to create a robust strategic plan.“