Insights from Burnie Group

Expert opinions, insights and trends from Burnie Group’s industry leaders in management consulting.

P&C insurance team managers claims operations

How a Leading Canadian Insurer Developed Best-in-Class P&C Claims Operations

A marketing team works on an email campaign - a new operating model enabled the

How a Canadian Life Insurer’s New Operating Model Dramatically Improved Performance

Business leaders collaborate to define accountabilities - a team of five gathers around a boardroom table

How a Financial Services Organization Defined Accountabilities and Decision Rights

Three coworkers use a Kanban board to improve performance

How a Canadian Life Insurer’s New Operating Model Dramatically Improved Performance

Woman completes online life insurance application on a tablet - a life insurer gains a perspective on digital capabilties

How a Canadian Life Insurer Gained a Global Perspective on Digital Innovation

How a Large Telco Saw a Transformative Impact After Implementing Contact Center Automation

How a Large Telco Saw a Transformative Impact After Implementing Contact Center Automation

How a Regional Bank Improved Customer Experience with Intelligent Automation

How a Regional Bank Improved Customer Experience with Intelligent Automation

Three team members at a management consulting firm work together on a laptop. Behind them is a colourful abstract painting.

Top 5 Reasons To Hire a Management Consulting Firm

Case Study – Operations Excellence in the Insurance Industry

Case Study – Operations Excellence in the Insurance Industry

Case Study: Growth Strategy at a Telehealth Organization

Case Study: Growth Strategy at a Telehealth Organization