• About Us
    • Diversity, Equity & Inclusion
    • Mission, Vision & Values
    • Social Impact
    • Media
    • Careers
    • Hiring Process
  • Team
  • Contact Us

LinkedIn

Youtube

Burnie Group
  • Industries
  • Capabilities
    • M & A
      • Commercial Due Diligence
      • Value Creation
      • Post-Merger Integration Consulting
      • Divestitures and Carve-Outs
    • Strategy & Operations
      • Strategic Planning and Alignment
      • Target Operating Model
      • Operations Excellence
      • Primary Research
      • Intelligent Automation
      • Technology Strategy
    • Customer Channels
      • Contact Center
      • Branch
      • IVR and Chatbot Consulting
    • People
      • Organizational Design
      • Change Management Consulting
      • Roles and Responsibilities
  • Clients
  • Insights

Insights from Burnie Group

Expert opinions, insights and trends from Burnie Group’s industry leaders in management consulting.

Subscribe to our Newsletter

Search Insights

Sort By Topics

  • Artificial Intelligence
  • Case Studies
  • Contact Center
  • Customer Experience
  • Digitization
  • Employee Engagement
  • Financial Services
  • Insurance
  • M&A
  • Machine Learning
  • Operations
  • People & Organization
  • Post-Merger Integration
  • Private Equity
  • RPA
  • Strategy
  • Technology & Automation
  • Value Creation
  • Workforce Management
Image of a generic bank branch in grey marble

Redesigning the Deposits Function After a Merger in Financial Services

Read Article
People sitting at a boardroom table in an office environment.

Board Strategy and Transformation Roadmap for a North American Financial Institution and Payments Solutions Provider

Read Article
A man standing over another man sitting at a desk pointing at a computer screen.

Commercial Due Diligence for the Acquisition of a Commercial Real Estate Banking Portfolio

Read Article
Business Team Sitting At A Table With Laptop And Documents

Leading a Seamless Post-Merger Integration in Financial Services

Read Article
Two senior, female women, laughing and playing a game.

How a Long-Term Care Home Built a Roadmap to Sustainable Growth

Read Article
Contact center environment with a mentor and training on a desktop computer

Improving Contact Center Outcomes Through Benchmarking and Operational Insight

Read Article
How Operating Model Design Enabled a Bank to Improve Its Branch Operations

How Operating Model Design Enabled a Bank to Improve Its Branch Operations

Read Article
Five team members collaborate around a table in a meeting room with a wall of windows

How a Provider of Corporate Trust Services Created a Holistic Operating Model

Read Article
How a Reinsurance Company Doubled Its Transaction Capacity with Process Automation

How a Reinsurance Company Doubled Its Transaction Capacity with Process Automation

Read Article
P&C insurance team managers claims operations

How a Leading Canadian Insurer Developed Best-in-Class P&C Claims Operations

Read Article

Burnie Group is an award-winning management consulting firm that partners with clients to drive innovation, increase productivity, and improve the customer and employee experience.

CanadianSME National Business Awards The Diversity and Inclusion Award 2023 Finalist

LinkedIn

Youtube

350 Bay St #200,
Toronto, ON M5H 2S6

416-306-8349

contact@burniegroup.com

© Copyright 2026 The Burnie Group Inc. All right reserved.

  • Privacy Policy
  • Cookie Policy
  • Accessibility Policy