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P&C insurance team managers claims operations

How a Leading Canadian Insurer Developed Best-in-Class P&C Claims Operations

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A marketing team works on an email campaign - a new operating model enabled the

How a Canadian Life Insurer’s New Operating Model Dramatically Improved Performance

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Business leaders collaborate to define accountabilities - a team of five gathers around a boardroom table

How a Financial Services Organization Defined Accountabilities and Decision Rights

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Three coworkers use a Kanban board to improve performance

How a Canadian Life Insurer’s New Operating Model Dramatically Improved Performance

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Woman completes online life insurance application on a tablet - a life insurer gains a perspective on digital capabilties

How a Canadian Life Insurer Gained a Global Perspective on Digital Innovation

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How a Large Telco Saw a Transformative Impact After Implementing Contact Center Automation

How a Large Telco Saw a Transformative Impact After Implementing Contact Center Automation

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How a Regional Bank Improved Customer Experience with Intelligent Automation

How a Regional Bank Improved Customer Experience with Intelligent Automation

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Three team members at a management consulting firm work together on a laptop. Behind them is a colourful abstract painting.

Top 5 Reasons To Hire a Management Consulting Firm

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Case Study – Operations Excellence in the Insurance Industry

Case Study – Operations Excellence in the Insurance Industry

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Case Study: Growth Strategy at a Telehealth Organization

Case Study: Growth Strategy at a Telehealth Organization

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Burnie Group is an award-winning management consulting firm that partners with clients to drive innovation, increase productivity, and improve the customer and employee experience.

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