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A headset rests on a laptop in a contact center

July 25, 2022

5 Ways Contact Center Automation Can Improve Your Contact Center

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How a Large Telco Saw a Transformative Impact After Implementing Contact Center Automation

July 20, 2022

How a Large Telco Saw a Transformative Impact After Implementing Contact Center Automation

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Why Customer Assistance Ratio is the Best KPI to Track Contact Center Utilization

April 21, 2022

Why Customer Assistance Ratio is the Best KPI to Track Contact Center Utilization

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Burnie Group-UiPath Webinar Transforming the Contact Center Experience in Banking with Automation

March 2, 2022

Transcript: Transforming the Contact Center Experience in Banking with Automation

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PRESS RELEASE: Burnie Group First to Implement Blue Prism Service Assist in North America

November 11, 2021

PRESS RELEASE: Burnie Group First to Implement Blue Prism Service Assist in North America

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A frontline employee is assisted by contact centre automation

September 14, 2021

12 Benefits of Contact Center Automation for Your Organization

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Burnie Group Contact Centre Benchmarking logo square

May 19, 2021

PRESS RELEASE: Burnie Group Announces Innovative Contact Center Benchmark for Canadian Banks

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How COVID-19 Has Impacted Contact Center Benchmarking

April 5, 2021

How COVID-19 Has Impacted Contact Center Benchmarking

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red phone representing a contact center

January 7, 2020

The Value of the Contact Center

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November 4, 2019

PRESS RELEASE: Omnichannel & Contact Center Expert, Eli Federman, Joins Burnie Group

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Burnie Group is a management consulting firm that helps clients improve their performance by applying innovative strategy, process excellence, and world-class technology.

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