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A headset rests on a laptop in a contact center

5 Ways Contact Center Automation Can Improve Your Contact Center

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How a Large Telco Saw a Transformative Impact After Implementing Contact Center Automation

How a Large Telco Saw a Transformative Impact After Implementing Contact Center Automation

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Why Customer Assistance Ratio is the Best KPI to Track Contact Center Utilization

Why Customer Assistance Ratio is the Best KPI to Track Contact Center Utilization

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Transforming the Contact Center Experience in Banking with Automation Burnie Group-UiPath Webinar

Transcript: Transforming the Contact Center Experience in Banking with Automation

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PRESS RELEASE: Burnie Group First to Implement Blue Prism Service Assist in North America

PRESS RELEASE: Burnie Group First to Implement Blue Prism Service Assist in North America

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A frontline employee is assisted by contact centre automation

12 Benefits of Contact Center Automation for Your Organization

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Burnie Group Contact Centre Benchmarking logo square

PRESS RELEASE: Burnie Group Announces Innovative Contact Center Benchmark for Canadian Banks

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How COVID-19 Has Impacted Contact Center Benchmarking

How COVID-19 Has Impacted Contact Center Benchmarking

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red phone representing a contact center

The Value of the Contact Center

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Eli Federman headshot 2021

PRESS RELEASE: Omnichannel & Contact Center Expert, Eli Federman, Joins Burnie Group

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Burnie Group is a management consulting firm that helps clients improve their performance by applying innovative strategy, process excellence, and world-class technology.

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