Watch the video from our ENGAGE webinar on how conversational and generative AI will impact contact centers and service delivery, led by Eli Federman and Ankit Vig.
Topics include:
- An overview of conversational AI and generative AI
- How conversational AI can assist and improve real-time customer interactions via phone, live, and virtual chat
- Using conversational AI to create savings and help improve the IVR experience
- Using generative AI to transform the speed and depth of knowledge sharing via live and virtual chat
- How generative AI can optimize knowledge management systems used by contact center employees
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