How Conversational and Generative AI Will Shape the Future of Contact Centers

Watch the video from our ENGAGE webinar on how conversational and generative AI will impact contact centers and service delivery, led by Eli Federman and Ankit Vig.

Topics include:

  • An overview of conversational AI and generative AI
  • How conversational AI can assist and improve real-time customer interactions via phone, live, and virtual chat
  • Using conversational AI to create savings and help improve the IVR experience
  • Using generative AI to transform the speed and depth of knowledge sharing via live and virtual chat
  • How generative AI can optimize knowledge management systems used by contact center employees

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