Our Team

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Our Leadership

We are a diverse group of experienced professionals who don’t mind digging into the details and getting our hands dirty.

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David Burnie

Principal & Founder, Head of Strategy & Operations
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Hugh Frost

Head of Automation
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Douglas Heintzman

Head of Innovation
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Alexey Saltykov

Head of Enablement
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Jenya Doudareva

DAVID'S GOAL

To transform the way clients operate to achieve best-in-class results while delighting customers.

David Burnie

Principal & Founder, Head of Strategy & Operations

David founded The Burnie Group in 2011 to help organizations dramatically improve their operations. It has since become one of the fastest-growing management consulting firms in Canada. Prior to founding The Burnie Group David spent eight years at McKinsey & Company where he was a leader in McKinsey’s North American Operations and Retail practices. He also served as Director of Marketing and Sales at Grocery Gateway.com and was an Account Executive at Proctor & Gamble.

David’s experience includes: Corporate strategy, lean process redesign, performance management, post-merger integration, workforce management and leading transformational change. David has worked extensively in banking, insurance, telecommunications and retail in areas including back office, contact centre, branch/store operations and shared services.

David received his Master of Business Administration (MBA) at the London Business School, where he graduated with distinction, and earned his Honours Business Administration degree from the Richard Ivey School of Business at Western University with Dean’s List honours. David is a supporter of the Fort York Food Bank, and an avid athlete. He was an All Canadian and Academic All Canadian while playing football for the National Championship winning Western Mustangs, and was later drafted by the CFL's Hamilton Tiger Cats.

David leads The Burnie Group’s Strategy and Operations practices.

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HUGH'S GOAL

To help clients develop strong data-based insights, streamline and automate their operations, and serve their customers more effectively and efficiently.

Hugh Frost

Head of Automation

Hugh has over 20 years of experience working in technology, management consulting and analytics roles, always with a focus on improving customer operations and marketing. He has a lengthy track record of developing successful business strategies.

Prior to joining The Burnie Group, Hugh founded his own practice, Client Lens Group. He has run customer analytics and database marketing departments at Nielsen and Telus, worked as a consultant at McKinsey & Company, and has led applications, infrastructure and Project Management departments at EDS.

Hugh's experience includes: Management consulting, marketing, building customer loyalty, automation, analytics and performance management, and technology strategy.

Hugh earned his Master of Business Administration (MBA) at the London Business School, where he focused on Private Equity and Venture Capital Finance and Strategy. He also holds a Project Management Professional (PMP) designation. Hugh is a devoted husband and proud father of two boys. He enjoys hockey, soccer, the violin, and has a variety of personal technology interests including web and mobile application development.

Hugh leads The Burnie Group’s Automation practice.

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DOUG'S GOAL

To use his passion for productivity to develop successful strategies and optimize client operations.

Douglas Heintzman

Head of Innovation

Doug is a blockchain, AI and strategy expert who has been working in the IT industry for over 25 years. With roles ranging from technical engineering, enterprise sales, standards definition and administration, consultancy and worldwide strategy, Doug has defined his career as a leader, mentor, and advisor who excels in fostering E and C suite relationships and helping individuals and organizations succeed in a world of accelerated change.

Doug is the co-founder of CueContext, a member of the Board of Directors at MaRS Innovation and a former executive at IBM.

Douglas’ experience includes: Developing strategy solutions, optimizing client operations and technology, and driving innovation and change.

Douglas earned his Masters in International Economic and Social Administration at Universite Pierre Mendes and his Bachelor degree in Political Studies from Queen’s University. Outside of work Douglas is an avid traveler who enjoys reading, camping, and playing guitar. Douglas is also an advocate for green building tech, and volunteers regularly to help the homeless and at-risk youth.

Doug leads The Burnie Group’s Innovation practice.

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ALEXEY'S GOAL

To leverage his extensive knowledge and experience to help clients re-think their operating models and operating strategy, improve performance and set new industry benchmarks.

Alexey Saltykov

Head of Enablement

Alexey is a strategy and operations expert, with unique, hands-on experience building and running online businesses. He's been consulting for over 10 years, helping clients to develop target operating models, re-design their processes and inform their strategies through benchmarking and performance management. Alexey is the CEO and Co-Founder of InsurEye and CondoEssentials.com. He spent 5+ years as Project Leader at The Boston Consulting Group and worked as Internal Consultant for Process and Project Management for Daimler Chrysler. Alexey's experience includes: Developing business and operations strategies, re-designing processes across different industries, identifying and driving efficiencies, creating performance management solutions for Operations space, creating and executing benchmarks (Contact Centres, Multi-Channel), developing B2B and B2C online monetization models, assessing and evaluating global megatrends. Alexey received his Master of Business Administration (MBA) at Collège des Ingénieurs, where he focused on 'Strategy and Management of Technology,' and earned his Master of Science degree in Mechanical Engineering at the Technical University of Munich. Alexey speaks five languages and spends his time away from work travelling, playing table tennis and braving the slopes Alpine skiing. Alexey is a frequent contributor to numerous media outlets such as National Post, Toronto Star, and The Globe and Mail as well as multiple online publications. His topics focus on Financial Services, Insurance and Personal Finance. Alexey leads The Burnie Group’s Enablement practice.

Our Experts

With a network of more than 100 top-tier consultants, we guarantee a hands-on team with industry-specific knowledge. Below a sample of our experts.

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Timothy Burns

Strategy & Operations Expert
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Astrid Malval-Beharry

Finance and Healthcare Expert
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Ghalib Habib

Strategy & Change Expert
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TIMOTHY'S GOAL

To help clients create strategic management development initiatives that drive operational success.

Timothy Burns

Strategy & Operations Expert

Timothy is a management development and operations specialist. He has over 15 years of experience working as a consultant to large multi-channel organizations and high growth businesses, developing solutions that increase the efficiency, speed, cost and scalability of their processes. He specializes in helping clients define their strategic priorities and translate them into the culture, management and day-to-day actions that support revenue growth. Timothy was previously an Associate Principal at Partners in Performance, Interim CFO and Vice President of Strategy at Achievers and an Associate at McKinsey & Company. Tim is also the founder of a results-oriented management development firm: Cognatio. Timothy's experience includes: Management strategy, operations analysis and efficiency, communications support, performance transformation, organizational design, change management, growth strategy and business performance improvement. Timothy earned a Bachelor of Applied Science (B.A.Sc.) degree in Systems Design Engineering (First Class Honours) and a Bachelor of Arts (B.A.) degree in Speech Communication at the University of Waterloo. Outside of work, he enjoys golf, sailing, cooking, studying applied psychology and supporting a number of charities and local non-profit organizations.

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ASTRID'S GOAL

To provide analytical precision, unconventional perspectives and sophisticated stakeholder management skills to every client engagement.

Astrid Malval-Beharry

Finance and Healthcare Expert

Astrid has been developing and implementing breakout growth strategies for financial services and healthcare organizations for over 15 years. She is the Founder and Principal of StratMaven LLC, a strategy and deal-advisory consultancy that focuses on financial services, healthcare and technology. Prior to founding her own firm, Astrid was Senior Director, Market Planning for the Property Insurance Division of LexisNexis Risk Solutions and was part of the senior management team that launched LexisNexis Healthcare Division. Astrid was formerly a management consultant at The Boston Consulting Group, and started her career executing investment transactions at the International Finance Corporation, the private sector investment arm of the World Bank Group. Astrid's experience includes: Corporate and business unit strategy; new product development; and M&A. Astrid earned her Master of Business Administration (MBA) at Harvard Business School, where she was a Baker Scholar (among the top 5% of the graduating class). She earned her Master of Science (M.S.) degree in Engineering Management and Science from Stanford University and received her Bachelor of Science (B.Sc.) degree in Mechanical Engineering from the University of Miami. Astrid is fluent in English and French. She lives in Miami, Florida and enjoys spending time with her husband and daughter and pursuing hobbies including cooking, reading, travelling and running half-marathons for charity.

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GHALIB'S GOAL

To successfully drive transformational business change.

Ghalib Habib

Strategy & Change Expert

Ghalib is a strategy and organizational change expert. He has been consulting for over 15 years working with senior executives successfully drive transformational business change. Ghalib is also the founder and Managing Director of Sambi Advisors, a boutique management consulting firm specializing in executive leadership. Previously, Ghalib served in senior management roles within the consulting practices at KPMG and Capgemini/Ernst & Young. He started his career in telecommunications working at Nortel Networks and at Corvis, an optical networking start-up.   Ghalib's experience includes: business strategy, organizational change management, executive alignment and business performance improvement.   Ghalib earned an MBA from the Ivey School of Business at the University of Western Ontario as well as a Bachelor of Applied Science degree in Systems Design Engineering at the University of Waterloo. Ghalib is a mentor for technology entrepreneurs through Futurpreneur Canada (formerly CYBF) where he has mentored a clean-tech start-up as well as an online retail start-up.

Our Team

The Burnie Group prides itself on hiring exceptional talent with the goal of delivering the highest value to you, our customer. Below a sample of our consultants.

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Kunal Alagh

Senior Delivery Manager
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Bret McCaffrey

Engagement Manager
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Senior Associate
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KUNAL'S GOAL

To ensure every engagement delivers business value and is high on customer experience.

Kunal Alagh

Senior Delivery Manager

Kunal Alagh joins The Burnie Group with over 13 years’ experience in consulting, analytics and automation practices. His core capabilities include planning, implementing and promoting strategies with Advanced Applications, managing Process Automation, Real Time Solutions, Voice and Text Analytics across multiple industries. Over most of the last decade, Kunal has been assisting Fortune 100 companies, evangelizing Big Data, and solving complex business challenges. Kunal’s experience includes: Contact center consulting, customer success management, automation and analytics strategy building. Kunal has a Bachelor of Commerce degree from Delhi University, and an MBA from NMIMS. Outside of work Kunal enjoys spending time with his family. He has been an avid traveller, and the globe has never seemed enough.

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BRET'S GOAL

To use his financial industry expertise to help clients improve performance, refine processes and dramatically increase profits.

Bret McCaffrey

Engagement Manager

Bret is a financial services industry expert with 10+ years of experience helping clients improve sales, operational performance and customer service. Bret boasts a long pedigree working for TD Wealth Financial Planning, holding influential positions including Manager of Business Process and Programs, Senior Business Analyst, and Financial Planning Associate. Bret's experience includes: Consulting for high profile clients, sales, customer service, business analysis, project management, system design, operational process improvement, risk management and leadership. Bret earned his education in Business Analysis from the University of Toronto, his post-graduate diploma in Financial Planning from Sheridan College (CFP, CSC, CPH), and an Honours Bachelor of Arts degree (graduated with distinction) from the University of Guelph. In his time away from work, Bret fundraises for the JDRF Ride for Diabetes, enjoys fantasy hockey pool leagues, reading, concerts, camping, fishing and playing guitar, and he's also a charcoal/pencil sketching and oil painting artist.

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JENYA'S GOAL:

To help clients improve processes, optimize performance, improve effectiveness and increase profits.

Jenya Doudareva

Senior Associate

Jenya is an industrial engineer with expertise in analysis, process improvement and project management and has experience in the healthcare and aviation sectors. She has worked as a Quality Improvement Decision Support Technical Lead for the Association of Family Health Teams of Ontario and as a Project Coordinator, Business Analyst and Research Analyst for several projects at OntarioMD. Most recently, she was a Pricing and Optimization Analyst in revenue management at Porter Airlines. Jenya's experience includes: Healthcare system, IT, aviation, academic research and publication, operations research, applied mathematics, business analysis, project management and process improvement. Jenya earned her Master of Applied Science and Bachelor of Applied Science degrees at the University of Toronto. Her academic research on optimization of radiosurgery treatment has been published in TOP, the official journal of the Spanish Society of Statistics and Operations Research. When not at work, Jenya writes and publishes her poetry and fiction, plays guitar, builds and rides bicycles, builds robots and runs half marathons.

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