Our Team
Home | About Us | Our Team

Our Leadership

We are a diverse group of experienced professionals who don’t mind digging into the details and getting our hands dirty.

Trilok Pujara

David Burnie

Principal & Founder
David founded The Burnie Group in 2011 to help organizations dramatically improve their operations. It has since become one of the fastest-growing management consulting firms in Canada. Prior to founding The Burnie Group David spent eight years at McKinsey & Company where he was a leader in McKinsey’s North American Operations and Retail practices. He also served as Director of Marketing and Sales at Grocery Gateway.com and was an Account Executive at Proctor & Gamble.

David’s experience includes: Corporate strategy, lean process redesign, performance management, post-merger integration, workforce management and leading transformational change. David has worked extensively in banking, insurance, telecommunications and retail in areas including back office, contact centre, branch/store operations and shared services.

David received his Master of Business Administration (MBA) at the London Business School, where he graduated with distinction, and earned his Honours Business Administration degree from the Richard Ivey School of Business at Western University with Dean’s List honours. David is a supporter of the Fort York Food Bank, and an avid athlete. He was an All Canadian and Academic All Canadian while playing football for the National Championship winning Western Mustangs, and was later drafted by the CFL's Hamilton Tiger Cats.
Trilok Pujara

Hugh Frost

Practice Leader, Automation
Hugh has over 20 years of experience working in technology, management consulting and analytics roles, always with a focus on improving customer operations and marketing. He has a lengthy track record of developing successful business strategies.

Prior to joining The Burnie Group, Hugh founded his own practice, Client Lens Group. He has run customer analytics and database marketing departments at Nielsen and Telus, worked as a consultant at McKinsey & Company, and has led applications, infrastructure and Project Management departments at EDS.

Hugh's experience includes: Management consulting, marketing, building customer loyalty, automation, analytics and performance management, and technology strategy.

Hugh earned his Master of Business Administration (MBA) at the London Business School, where he focused on Private Equity and Venture Capital Finance and Strategy. He also holds a Project Management Professional (PMP) designation. Hugh is a devoted husband and proud father of two boys. He enjoys hockey, soccer, the violin, and has a variety of personal technology interests including web and mobile application development.

Trilok Pujara

Douglas Heintzman

Practice Leader, Innovation
Doug is a blockchain, AI and strategy expert who has been working in the IT industry for over 25 years. With roles ranging from technical engineering, enterprise sales, standards definition and administration, consultancy and worldwide strategy, Doug has defined his career as a leader, mentor, and advisor who excels in fostering E and C suite relationships and helping individuals and organizations succeed in a world of accelerated change.

Doug is the co-founder of CueContext, a member of the Board of Directors at MaRS Innovation and a former executive at IBM.

Douglas’ experience includes: Developing strategy solutions, optimizing client operations and technology, and driving innovation and change.

Douglas earned his Masters in International Economic and Social Administration at Universite Pierre Mendes and his Bachelor degree in Political Studies from Queen’s University. Outside of work Douglas is an avid traveler who enjoys reading, camping, and playing guitar. Douglas is also an advocate for green building tech, and volunteers regularly to help the homeless and at-risk youth.

Trilok Pujara

Alexey Saltykov

Practice Leader, Enablement
Alexey is a strategy and operations expert, with unique, hands-on experience building and running online businesses. He's been consulting for over 10 years, helping clients to develop target operating models, re-design their processes and inform their strategies through benchmarking and performance management.

Alexey is the CEO and Co-Founder of InsurEye and CondoEssentials.com. He spent 5+ years as Project Leader at The Boston Consulting Group and worked as Internal Consultant for Process and Project Management for Daimler Chrysler.

Alexey's experience includes: Developing business and operations strategies, re-designing processes across different industries, identifying and driving efficiencies, creating performance management solutions for Operations space, creating and executing benchmarks (Contact Centres, Multi-Channel), developing B2B and B2C online monetization models, assessing and evaluating global megatrends.

Alexey received his Master of Business Administration (MBA) at Collège des Ingénieurs, where he focused on 'Strategy and Management of Technology,' and earned his Master of Science degree in Mechanical Engineering at the Technical University of Munich. Alexey speaks five languages and spends his time away from work travelling, playing table tennis and braving the slopes Alpine skiing.

Alexey is a frequent contributor to numerous media outlets such as National Post, Toronto Star, and The Globe and Mail as well as multiple online publications. His topics focus on Financial Services, Insurance and Personal Finance.

Alexey leads The Burnie Group’s Enablement practice.

Our Experts

With a network of more than 100 top-tier consultants, we guarantee a hands-on team with industry-specific knowledge. Here’s an example of one of our experts who works with us on a regular basis.

Trilok Pujara

Eli Federman

Strategy & Contact Centre Expert
Eli is a strategic Customer Experience and Contact Centre leader with 20+ years of management and consulting experience. Working with global clients from various industries and sectors, Eli’s focus is to optimize customer operations, generate new revenue opportunities and build a differentiated customer experience that creates competitive advantage. Eli is also the founder of Customer Service Simplified, a boutique consulting firm designed to take the “unnecessary effort” out of receiving customer service.   Eli’s experience includes: delivering multi-channel customer experiences, including, interactions via the phone, chat, IVR and social media. Deep expertise in the deployment and management of Contact Centres, including insourcing, outsourcing as well as start-up and consolidation.   Eli earned a Bachelor of Arts from Concordia University. Outside of work, Eli enjoys practicing martial arts, world travel, and staying fashion forward.

Our Team

The Burnie Group prides itself on hiring exceptional talent with the goal of delivering the highest value to you, our customer. Here’s one of our team members who works on our client engagements.

Trilok Pujara

Trilok Pujara

Robotic Process Automation Associate
Trilok is an experienced IT professional with demonstrated expertise in designing and strategizing the testing efforts for large and complex projects in the insurance sector. He is a recognized RPA developer with certifications in Blue Prism, UiPath and Automation Anywhere. Prior to joining The Burnie Group, Trilok worked as a Quality Assurance Leader at TCS Canada and Capgemini Canada.

Trilok’s experience includes: RPA development, business analysis, process improvement and project management with domain expertise in the insurance sector.

Trilok earned his Bachelors of Engineering in Electronics and Telecommunications at the University of Mumbai, where he graduated with distinction.

Outside of work Trilok is passionate about cooking, camping and nature photography. He is involved with Rang Bahar, a not-for-profit group that organizes cultural events.

Looking for top-tier consulting expertise?