• About Us
    • Diversity, Equity & Inclusion
    • Mission, Vision & Values
    • Social Impact
  • Team
  • Media
  • Careers
    • Opportunities
    • Hiring Process
  • Contact Us
Client Portal Login

LinkedIn

Twitter

Facebook

Burnie Group
  • Industries
    • Financial Services
    • Insurance
    • Private Equity
    • Retail
    • Telecommunications
    • Long Term Care
  • Capabilities
    • Strategy
      • Corporate Strategy
      • Digital Strategy
      • Post-Merger Integration
      • Primary Research
      • Strategic Alignment
      • Value Creation
    • Operations
      • Operations Diagnostic
      • Operations Excellence
      • Performance Management
      • Process Improvement
      • Process Mining and Task Mining
      • Target Operating Model
    • People & Organization
      • Change Management
      • Role Accountability & Decision Rights
      • Organizational Design
      • Workforce Management
    • Technology & Automation
      • Artificial Intelligence
      • Center of Excellence
      • Contact Center Automation
      • Digitization
      • Intelligent Automation
      • IT Strategy
      • Technology Strategy
  • Contact Center
    • Contact Center Benchmarking
    • Contact Center Technology
    • Customer Journey Mapping
    • Health Check
    • Process Optimization Programs
    • Target Operating Model
  • Clients
  • Insights
Subscribe to our Newsletter

Search Insights

Sort By Topics

  • Artificial Intelligence
  • Benchmarking
  • Case Studies
  • Contact Center
  • Digitization
  • Employee Engagement
  • Financial Services
  • Insurance
  • Machine Learning
  • Operations
  • People & Organization
  • Post-Merger Integration
  • Press Release
  • Private Equity
  • RPA
  • Strategy
  • Technology & Automation
  • Value Creation
  • Workforce Management
A headset rests on a laptop in a contact center

5 Ways Contact Center Automation Can Improve Your Contact Center

Read Article
How a Large Telco Saw a Transformative Impact After Implementing Contact Center Automation

How a Large Telco Saw a Transformative Impact After Implementing Contact Center Automation

Read Article
PRESS RELEASE: Automation and Technology Transformation Expert Najeeb Saour Joins Burnie Group

PRESS RELEASE: Automation and Technology Transformation Expert Najeeb Saour Joins Burnie Group

Read Article
How a Regional Bank Improved Customer Experience with Intelligent Automation

How a Regional Bank Improved Customer Experience with Intelligent Automation

Read Article
PRESS RELEASE: Burnie Group Wins Blue Prism Global Partner Excellence Award for Client Business Impact in Telecommunications

PRESS RELEASE: Burnie Group Wins Blue Prism Global Partner Excellence Award for Client Business Impact in Telecommunications

Read Article
Chatbot conversation on smartphone screen app interface with artificial intelligence technology providing virtual assistant customer support and information, person holding a smartphone

How Chatbots are Transforming Financial Services and Insurance

Read Article
A frontline employee is assisted by contact centre automation

12 Benefits of Contact Center Automation for Your Organization

Read Article
Blue background with text: Blue Prism Partner Excellence Awards 2021 The Burnie Group Regional Client Business Impact Telecommunications Americas: Regional Winner

PRESS RELEASE: Burnie Group Wins Blue Prism Regional Business Impact Award for Telecommunications in the Americas

Read Article
Close up of hands holding a smartphone and taking a photo at the scene of a car accident to submit as first notice of loss for a car insurance claim

How Automation Can Support First Notice of Loss (FNOL) Reports

Read Article
Event poster for webinar Challenging the Gender Gap and Empowering Women in Automation

Challenging the Gender Gap and Empowering Women in Automation

Read Article

Burnie Group is an award-winning management consulting firm that partners with clients to drive innovation, increase productivity, and improve the customer and employee experience.

Growth 500 2018 logo
Growth 500 2019 logo
2019 Canada's Top Growing Companies logo
Growth List 2020 logo
Blue Prism Client-Business-Impact–Telco-Nth-America Winner 2021

LinkedIn

Twitter

Facebook

350 Bay St #200,
Toronto, ON M5H 2S6

416-306-8349

contact@burniegroup.com

© Copyright 2023 The Burnie Group Inc. All right reserved.

  • Privacy Policy
  • Accessibility Policy