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A headset rests on a laptop in a contact center

5 Ways Contact Center Automation Can Improve Your Contact Center

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How a Large Telco Saw a Transformative Impact After Implementing Contact Center Automation

How a Large Telco Saw a Transformative Impact After Implementing Contact Center Automation

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PRESS RELEASE: Automation and Technology Transformation Expert Najeeb Saour Joins Burnie Group

PRESS RELEASE: Automation and Technology Transformation Expert Najeeb Saour Joins Burnie Group

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How a Regional Bank Improved Customer Experience with Intelligent Automation

How a Regional Bank Improved Customer Experience with Intelligent Automation

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PRESS RELEASE: Burnie Group Wins Blue Prism Global Partner Excellence Award for Client Business Impact in Telecommunications

PRESS RELEASE: Burnie Group Wins Blue Prism Global Partner Excellence Award for Client Business Impact in Telecommunications

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Chatbot conversation on smartphone screen app interface with artificial intelligence technology providing virtual assistant customer support and information, person holding a smartphone

How Chatbots are Transforming Financial Services and Insurance

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A frontline employee is assisted by contact centre automation

12 Benefits of Contact Center Automation for Your Organization

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Blue background with text: Blue Prism Partner Excellence Awards 2021 The Burnie Group Regional Client Business Impact Telecommunications Americas: Regional Winner

PRESS RELEASE: Burnie Group Wins Blue Prism Regional Business Impact Award for Telecommunications in the Americas

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Close up of hands holding a smartphone and taking a photo at the scene of a car accident to submit as first notice of loss for a car insurance claim

How Automation Can Support First Notice of Loss (FNOL) Reports

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Event poster for webinar Challenging the Gender Gap and Empowering Women in Automation

Challenging the Gender Gap and Empowering Women in Automation

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Burnie Group is a management consulting firm that helps clients improve their performance by applying innovative strategy, process excellence, and world-class technology.

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