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A headset rests on a laptop in a contact center

July 25, 2022

5 Ways Contact Center Automation Can Improve Your Contact Center

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How a Large Telco Saw a Transformative Impact After Implementing Contact Center Automation

July 20, 2022

How a Large Telco Saw a Transformative Impact After Implementing Contact Center Automation

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PRESS RELEASE: Automation and Technology Transformation Expert Najeeb Saour Joins Burnie Group

July 4, 2022

PRESS RELEASE: Automation and Technology Transformation Expert Najeeb Saour Joins Burnie Group

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How a Regional Bank Improved Customer Experience with Intelligent Automation

June 21, 2022

How a Regional Bank Improved Customer Experience with Intelligent Automation

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PRESS RELEASE: Burnie Group Wins Blue Prism Global Partner Excellence Award for Client Business Impact in Telecommunications

May 25, 2022

PRESS RELEASE: Burnie Group Wins Blue Prism Global Partner Excellence Award for Client Business Impact in Telecommunications

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Chatbot conversation on smartphone screen app interface with artificial intelligence technology providing virtual assistant customer support and information, person holding a smartphone

October 20, 2021

How Chatbots are Transforming Financial Services and Insurance

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A frontline employee is assisted by contact centre automation

September 14, 2021

12 Benefits of Contact Center Automation for Your Organization

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Blue background with text: Blue Prism Partner Excellence Awards 2021 The Burnie Group Regional Client Business Impact Telecommunications Americas: Regional Winner

May 10, 2021

PRESS RELEASE: Burnie Group Wins Blue Prism Regional Business Impact Award for Telecommunications in the Americas

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Close up of hands holding a smartphone and taking a photo at the scene of a car accident to submit as first notice of loss for a car insurance claim

April 13, 2021

How Automation Can Support First Notice of Loss (FNOL) Reports

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Event poster for webinar Challenging the Gender Gap and Empowering Women in Automation

March 9, 2021

Challenging the Gender Gap and Empowering Women in Automation

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Burnie Group is a management consulting firm that helps clients improve their performance by applying innovative strategy, process excellence, and world-class technology.

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