PRESS RELEASE: The Burnie Group achieves second consecutive top 100 rank in 2018 Growth 500 ranking of Canada’s Fastest-Growing Companies

–Canadian Business unveils its 30th annual list of Canada’s Fastest-Growing Companies – 

PRESS RELEASE: The Burnie Group achieves second consecutive top 100 rank in 2018 Growth 500 ranking of Canada’s Fastest-Growing Companies  TORONTO, ONTARIO– (Sept. 13, 2018) – The Burnie Group is pleased to announce that it has ranked No. 82 in the Growth 500 ranking of Canada’s Fastest-Growing Companies. This is the 2nd year that The Burnie Group has ranked in the top 100, with five-year revenue growth of 1,030%. The Toronto-based management consulting firm ranked No. 2 in the category of Canada’s fastest-growing professional services companies for 2018.

“The companies on the 2018 Growth 500 are truly remarkable. Demonstrating foresight, innovation and smart management, their stories serve as a primer for how to build a successful entrepreneurial business today,” says Deborah Aarts, Growth 500 program manager. “As we celebrate 30 years of the Canada’s Fastest-Growing Companies program, it’s encouraging to see that entrepreneurship is healthier than ever in this country.”

“Ranking in the Growth 500 two years in a row is a great honour, and we’re delighted to find ourselves amongst Canada’s best and brightest companies,” says David Burnie, Principal and Founder of The Burnie Group. “I believe this second nod confirms that we’re on the right track with our approach to client service and innovation. We want to thank our team and clients for making this possible once again.”

Ranking Canada’s Fastest-Growing Companies by five-year revenue growth, the Growth 500—formerly known as the PROFIT 500—profiles the country’s most successful entrepreneurial businesses. The Growth 500 is produced by Canadian Business. Winners are profiled in a special Growth 500 print issue of Canadian Business (packaged with the October issue of Maclean’s magazine) and online at Growth500.ca and CanadianBusiness.com.

 

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About The Burnie Group

The Burnie Group is a Canadian-based management consulting firm that helps clients improve their businesses through the application of innovative strategy, rigorous analysis, world-class technology, and the continuous pursuit of operations excellence.  The Burnie Group specializes in Strategy, Operations, Robotic Process Automation (RPA), Blockchain, and Workforce Management (WFM). Our programs deliver measurable, transparent, and guaranteed results.

 

About the Growth 500

For 30 years, the Growth 500 ranking of Canada’s Fastest-Growing Companies has been Canada’s most respected and influential ranking of entrepreneurial achievement. Developed by PROFIT and now published in a special Growth 500 print issue of Canadian Business (packaged with the October issue of Maclean’s magazine) and online at Growth500.ca and CanadianBusiness.com, the Growth 500 ranks Canadian companies on five-year revenue growth. For more information on the ranking, visit Growth500.ca. 

 

About Canadian Business

Founded in 1928, Canadian Business is the longest-serving and most-trusted business publication in the country. It is the country’s premier media brand for executives and senior

business leaders. It fuels the success of Canada’s business elite with a focus on the things that matter most: leadership, innovation, business strategy and management tactics. Learn more at CanadianBusiness.com.

 

Media Contact:

Bruna Sofia Simoes

Marketing & Sales Manager

Bruna.simoes@burniegroup.com

416-909-6379

 


 

PRESS RELEASE: The Burnie Group receives Blue Prism Silver Partner Award in Robotic Process Automation

PRESS RELEASE: The Burnie Group receives Blue Prism Silver Partner Award in Robotic Process Automation  TORONTO, ONTARIO– (June 1, 2018) – This latest achievement builds upon an already deep and long-standing relationship with Blue Prism. One of North America’s first Blue Prism partners, The Burnie Group helps clients transform their operations through the delivery of robotic process automation, augmented by thoughtful business process redesign and performance management. This approach provides substantial cost savings, streamlines and simplifies operations, and eliminates waste, errors and the risk of fraud.

“The Burnie Group is honoured to be recognized as a Blue Prism Silver Partner,” said David Burnie, Principal and Founder of The Burnie Group. “We constantly strive to be at the forefront of what’s new, and what stands to have incredible influence. We were the first consulting firm in Canada to adopt and embrace Robotic Process Automation (RPA), and we’ve been very successful in building this practice, this award is a testament to that.”

Recently, The Burnie Group supported ATB Financial in achieving Blue Prism’s 2018 ROM Excellence Award. An accolade presented to the company who has been judged to have achieved the best performance through implementing the Robotic Operating Model that leverages object reusability, appropriate controls and organizational design to maximize business benefits and scalability.

With the demand for RPA and The Burnie Group’s services continuing to increase, together The Burnie Group and Blue Prism are helping clients deploy digital workforces across North America.

 

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About The Burnie Group

The Burnie Group is a Canadian-based management consulting firm that helps clients improve their businesses through the application of innovative strategy, rigorous analysis, world-class technology, and the continuous pursuit of operations excellence.  The Burnie Group specializes in Strategy, Operations, Robotic Process Automation (RPA), Blockchain, and Workforce Management (WFM). Our programs deliver measurable, transparent, and guaranteed results.

 

 

Media Contact:

Bruna Sofia Simoes

Marketing & Sales Manager

Bruna.simoes@burniegroup.com

416-909-6379

 


 

PRESS RELEASE: The Burnie Group hosts #EDGETalks: Executing on the Blockchain Hype

TORONTO, Jan. 09, 2018 (GLOBE NEWSWIRE) — The Burnie Group is pleased to announce #EDGETalks: Executing on the Blockchain Hype. Featuring a keynote address by Don Tapscott, Executive Chairman, Blockchain Research Institute, and Co-author Blockchain Revolution, this event will look at the dimensions of the Blockchain disruption and the business opportunities that it will create.

“This event is an opportunity to bring together industry leaders to share their diverse insights and use case experience on the ever-evolving blockchain industry,” said Doug Heintzman, Blockchain Practice Leader, The Burnie Group.

#EDGETalks: Executing on the Blockchain Hype will take place on the evening of Monday, January 15th 2018 at MaRS Discovery District Auditorium. Don Tapscott’s keynote address will be followed by a panel discussion led by industry thought leaders, academics and practitioners, including:

Dr. David Jaffary – EVP Technology & Innovation, University Health Network
Dr. Marek Laskowski – Blockchain Lab co-founder, Professor of Information & Computing Technologies, York University
Dr. Atefeh Mashatan – Professor, Ted Rodger school of Information Management, Ryerson University
Chris Owen – VP, Enterprise Shared Platforms – Blockchain, TD Canada Trust

Blockchain technology has been the subject of great interest and investment. The potential of universal distributed ledgers to dramatically reduce transaction costs and reconciliation times has been well understood for some time, but only very recently have we had the ability to embed trust into business networks at a technology level. This evening looks to answer questions about where Blockchain technology is today, what its impact potential is, and how businesses are beginning to invest and implement it.

For tickets visit: https://edgetalks-blockchain.eventbrite.ca/

 

About The Burnie Group – www.burniegroup.com
The Burnie Group is a highly specialized operations consulting firm that helps clients improve their businesses through the application of innovative strategy, rigorous analysis, world-class technology, and top-tier domain expertise.  The Burnie Group specializes in Strategy, Operations, Robotic Process Automation (RPA), Blockchain, and Workforce Management (WFM).

Media Contact:
Bruna Sofia Simoes, Marketing Manager
bruna.simoes@burniegroup.com
416-909-6379

 

Source: The Burnie Group


 

PRESS RELEASE: The Burnie Group Ranks No.1 amongst Professional Services Companies and in the top 100 in 2017 PROFIT 500

PRESS RELEASE: The Burnie Group Ranks No.1 amongst Professional Services Companies and in the top 100 in 2017 PROFIT 500  –Canadian Business unveils its 29th annual list of Canada’s Fastest-Growing Companies –

TORONTO, ONTARIO–(Sept. 14, 2017) – The Burnie Group is pleased to announce that it has ranked No. 87 in the 29th annual PROFIT 500 ranking of Canada’s Fastest-Growing Companies by Canadian Business. Published in the October issue of Maclean’s magazine and at CanadianBusiness.com, the PROFIT 500 ranks Canadian businesses by their five-year revenue growth. This is the first year that The Burnie Group has been included.

The Burnie Group ranked No. 1 in the category of Canada’s fastest-growing professional services companies for 2017, and No. 87 overall on the 2017 PROFIT 500 list with five-year revenue growth of 831%. 

“It is never easy to earn a spot on the PROFIT 500, but this year’s applicant pool was the most competitive yet,” says Deborah Aarts, PROFIT 500 program manager. “This year’s winners demonstrate the resilience, innovation and sheer management smarts it takes to build a thriving business today. Canada—and the world—needs more entrepreneurial success stories like these.”

“We’re thrilled to be included in this exclusive ranking alongside some of Canada’s best and brightest companies,” says David Burnie, Principal and Founder of The Burnie Group. “I really believe this recognition is a testament to the hard work and innovative ideas of our team members, as they are the driving force behind the growth and success we’ve managed to achieve.”

Ranking Canada’s Fastest-Growing Companies by five-year revenue growth, the PROFIT 500 profiles the country’s most successful growth companies. A joint venture between Canada’s premier business media brands, the PROFIT 500 is published in the October issue of MacLean’s, Canadian Business and online at PROFITguide.com.

 

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About The Burnie Group

The Burnie Group is a highly specialized operations consulting firm that helps clients improve their businesses through the application of innovative strategy, rigorous analysis, world-class technology, and top-tier domain expertise.  The Burnie Group specializes in Strategy, Operations, Robotic Process Automation (RPA), Blockchain, and Workforce Management (WFM). Our programs deliver measurable, transparent, and guaranteed results, including:

» 10-25% reduction in operating costs

» 5-10% increase in employee engagement

» 10-20% top-line revenue growth

 

About the PROFIT 500

For 29 years, the PROFIT 500 has been Canada’s most respectable and influential ranking of entrepreneurial achievement. Developed by PROFIT and now published in Maclean’s magazine and at CanadianBusiness.com, the PROFIT 500 ranks Canadian companies on five-year revenue growth. For more information on the ranking visit PROFIT500.com or CanadianBusiness.com.

 

About Canadian Business

Founded in 1928, Canadian Business is the longest-serving and most-trusted business publication in the country. It is the country’s premier media brand for executives and senior

business leaders. It fuels the success of Canada’s business elite with a focus on the things that matter most: leadership, innovation, business strategy and management tactics. Learn more at CanadianBusiness.com.

 

Media Contact:

Bruna Sofia Simoes

Marketing & Sales Manager

Bruna.simoes@burniegroup.com

416-909-6379

 


 

4 keys of Successful Benchmarking

Now that we understand what Benchmarking is, we move on to the 4 keys of successful benchmarking. As a critical tool for self-evaluation, benchmarking provides useful comparisons on key metrics such as total cost of finance, allocation of FTEs across processes, cost per invoice, percentage of time spent on analytics, etc.  Benchmarking helps leaders define the right improvement strategy for their organization, by enabling them to identify where the organization leads, lags or operates at par with other organizations. In addition, benchmarking provides the basis by which an organization can articulate key issues, helping to identify and address the areas that most urgently need improvement.

So what does the benchmarking process look like? It involves four main steps (keys) that help businesses to discover, deliver and maintain enhanced value from the functions being evaluated. Our infographic below outlines these four steps:

4 keys of Successful Benchmarking

 

Ultimately, benchmarking should become an automatic (and automated) process. When used with other analytic tools, such as leading practice comparison and internal voice of the customer, benchmarking provides insight not available by other means, and can be the basis for better decision-making in your business.


4 keys of Successful Benchmarking


 

Benchmark Insights: What you should know about Utilization in a Contact Centre

Introduction

Benchmark Insights: What you should know about Utilization in a Contact Centre  In today’s economic landscape, companies must continually hone their offering in order to remain competitive. Within a Contact Centre environment, utilization is integral to this evolution. With better utilization, companies are able to improve customer service and satisfaction, reduce operating costs, increase employee engagement and grow top-line revenues.

To achieve and maintain improved results, it is important to define utilization and understand the activities that drive it. This insight report defines Contact Centre utilization, identifies key activity categories and shares select utilization benchmark values from The Burnie Group’s ongoing Contact Centre and Multi-Channel Benchmark.

Read more in our report: How to Measure Utilization in  Contact Centre

 


Benchmark Insights: What you should know about Utilization in a Contact Centre


 

3 Steps for Better Benchmarking

3 Steps for Better Benchmarking  When executed correctly, benchmarking can be a powerful impetus to change, driving home sometimes uncomfortable facts and convincing leaders of the need to embark on improvement efforts. Benchmarking is a tool that enables the investigation and ultimately the achievement of excellence, based on the realities of the larger business environment rather than on internal standards and historical trends.

There are many good reasons for organizations to benchmark. First, doing so can help them to stay in business by enabling them to outperform similar organizations, including competitors. Second, it ensures that the organization is continually striving to improve its performance through learning. Benchmarking opens minds to ideas from new sources, both within the same industry and in unrelated sectors.

 

Before you begin your benchmarking exercise, here’s what to look for:

  • Comparable set of peers to benchmark against – that often means size, geography, business and other characteristics.
  • Combination of quantitative and qualitative surveys. A quantitative survey delivers hard data to compare, and a qualitative survey provides background information context, and best practices.
  • Right level of detail. The best benchmarks are neither too general, nor overly detailed. For example, you can’t just compare entire contact centres of different banks, you need to delve deeper into each business / queue to ensure that you compare apples to apples.

At the Burnie Group we benchmark different sets of businesses such as Everyday Banking, Credit Cards, Credit / Lending, Direct Investments, Savings, Wealth Management, Small Business Banking, Business Banking, and Insurance across various channels: Phone, IVR, Online,  Mobile, Chat, SMS and other channels.

So what are 3 steps for Better Benchmarking?

 

1. Benchmarking is not a stand-alone activity

To succeed, benchmarking must be part of the journey of continuous improvement. What value is there in knowing where you stand, if there’s no follow through to better your processes and output?  In the pursuit of Operational Excellence—optimizing people, process, and product— you first require the holistic adoption of a change management strategy. Focusing on the customers’ needs, keeping the employees positive and empowered, and continually improving the current activities in the workplace is the ultimate goal of the operations journey, and benchmarking is an integral part of that voyage.

 

2. Benchmarking is not just competitive analysis.

It goes much further than a simple examination of the pricing and features of competitors’ products or services; it considers not only the output, but also the process by which the output is obtained. And benchmarking is much more than market research, because it considers the business practices that enable the satisfaction of customer needs and thus helps the organization to realize superior business performance. Many definitions of benchmarking exist, each offering slight variations on common themes. Benchmarking is a systematic and continuous process that enables organizations to identify world-class performance and measure themselves against that.

 

3. Benchmarking isn’t a “one-and-done” activity

Benchmarking is not a static one-time exercise, it is ongoing. By regularly studying and comparing your benchmarks to your competition, the industry, and within the individual processes of your company, you allow them to evolve to meet changing demands and requirements. By keeping your benchmarks fluid, you ensure that your business is following best practices, resulting in increase in productivity and profits.


3 Steps for Better Benchmarking


 

What is benchmarking and why is it important?

What is benchmarking and why is it important?  Many business leaders have adopted the practice of measuring company performance by monitoring key performance indicators (or KPIs). However, monitoring KPIs is just the first step in gauging business performance. There needs to be some standard against which KPIs are measured and compared. The process of comparing your business’ KPIs (or any performance standard, for that matter) to some kind of objective standard is referred to as benchmarking. Benchmarking is one of the most effective things businesses can do to improve their operations and boost profitability and productivity.

The concept of benchmarking goes back to the idea that performance measurements (including KPIs) mean very little in and of themselves without a basis of comparison. You can’t just look at numbers in isolation; rather, they need to be compared to (or benchmarked against) an objective standard.

In a more practical sense, it simply means to understand what is the acceptable standard in the industry, and where does your organization stand vis-à-vis that standard. Companies at times might be reluctant to use benchmarks. One of the most popular reason for this is the belief that they are their own organization, and hence, do not need to emulate any other organization. This is where it is critical to underline the fact that benchmarking does not mean blindly ‘copying’ what your competitors do.

However, benchmarking helps organizations to stay in sync with the market and customer needs. For instance, at a bank the turnaround time for any customer complaint could be 4 hours, hypothetically. The bank might be tempted to believe that they are doing a great job by offering such a short turnaround. However, if other leading banks have a turnaround of 2 hours, then the scenario changes. Suddenly, the ‘great job’ is 50% below the benchmark. Customers are likely to prefer a bank that resolves their concerns in the fastest possible timeframe.

Benchmarking enables companies to determine which of their processes and procedures could benefit the most from improvement, and in which areas these improvements might yield results. By benchmarking their performance on a consistent and ongoing basis, companies can gauge how effective their improvement efforts are over time.


What is benchmarking and why is it important?