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Why Customer Assistance Ratio is the Best KPI to Track Contact Center Utilization

April 21, 2022

Why Customer Assistance Ratio is the Best KPI to Track Contact Center Utilization

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Burnie Group Contact Centre Benchmarking logo square

May 19, 2021

PRESS RELEASE: Burnie Group Announces Innovative Contact Center Benchmark for Canadian Banks

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How COVID-19 Has Impacted Contact Center Benchmarking

April 5, 2021

How COVID-19 Has Impacted Contact Center Benchmarking

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Stop, Collaborate, and Listen

May 1, 2017

Stop, Collaborate, and Listen

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How CEOs spend their time

April 19, 2017

How CEOs spend their time

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The 7 Things Your Company Should Be Doing in 2017

April 18, 2017

The 7 Things Your Company Should Be Doing in 2017

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4 Essential Steps to Lean Six Sigma Success

February 15, 2017

4 Essential Steps to Lean Six Sigma Success

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4 Keys of Successful Benchmarking

January 18, 2017

4 Keys of Successful Benchmarking

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3 Tips for Better Benchmarking

January 5, 2017

3 Tips for Better Benchmarking

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What is Benchmarking and Why Is It Important?

January 4, 2017

What is Benchmarking and Why Is It Important?

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Burnie Group is a management consulting firm that helps clients improve their performance by applying innovative strategy, process excellence, and world-class technology.

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