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Why Customer Assistance Ratio is the Best KPI to Track Contact Center Utilization

Why Customer Assistance Ratio is the Best KPI to Track Contact Center Utilization

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Burnie Group Contact Centre Benchmarking logo square

PRESS RELEASE: Burnie Group Announces Innovative Contact Center Benchmark for Canadian Banks

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How COVID-19 Has Impacted Contact Center Benchmarking

How COVID-19 Has Impacted Contact Center Benchmarking

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Stop, Collaborate, and Listen

Stop, Collaborate, and Listen

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The 7 Things Your Company Should Be Doing in 2017

The 7 Things Your Company Should Be Doing in 2017

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4 Essential Steps to Lean Six Sigma Success

4 Essential Steps to Lean Six Sigma Success

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4 Keys to Successful Benchmarking: identifying, analyzing, implementing, and evaluating

4 Keys to Successful Benchmarking

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3 Tips for Better Benchmarking

3 Tips for Better Benchmarking

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What is Benchmarking and Why Is It Important?

What is Benchmarking and Why Is It Important?

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Burnie Group is a management consulting firm that helps clients improve their performance by applying innovative strategy, process excellence, and world-class technology.

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