• About Us
    • Diversity, Equity & Inclusion
    • Mission, Vision & Values
    • Social Impact
    • Media
    • Careers
    • Hiring Process
  • Team
  • Contact Us

LinkedIn

Youtube

Burnie Group
  • Industries
    • Financial Services
    • Insurance
    • Private Equity
    • Long Term Care
    • Senior Living
  • Capabilities
    • M & A
      • Commercial Due Diligence
      • Value Creation
      • Post-Merger Integration
      • Divestitures and Carve-Outs
    • Strategy
      • Corporate Strategy
      • Strategic Planning and Alignment
      • Technology Strategy
      • Primary Research
    • Operations
      • Target Operating Model
      • Customer Journey Mapping
      • Operations Excellence
      • Workforce Management
    • Omnichannel
      • Contact Center
      • Branch
      • Interactive Voice Response
      • Chatbot Consulting
    • People
      • Organizational Design
      • Workforce Management
      • Performance Management
      • Change Management
      • Roles and Responsibilities
    • Technology
      • IT Strategy
      • AI
      • Intelligent Automation
      • Intelligent Document Processing
  • Clients
  • Insights
Subscribe to our Newsletter

Search Insights

Sort By Topics

  • Artificial Intelligence
  • Case Studies
  • Contact Center
  • Customer Experience
  • Digitization
  • Employee Engagement
  • Financial Services
  • Insurance
  • M&A
  • Machine Learning
  • Operations
  • People & Organization
  • Post-Merger Integration
  • Press Release
  • Private Equity
  • RPA
  • Senior Living
  • Strategy
  • Technology & Automation
  • Value Creation
  • Workforce Management
Chatbot conversation on smartphone screen app interface with artificial intelligence technology providing virtual assistant customer support and information, person holding a smartphone

How Chatbots are Transforming Financial Services and Insurance

Read Article
Female Motorist Involved In Car Accident Calling Insurance Company to Make a Claim

The Future of P&C Insurance in Canada: Part 3 – Claims

Read Article
Woman completes online property insurance application on a tablet - The future of insurance distribution

The Future of P&C Insurance in Canada: Part 1 – Distribution

Read Article
Close up of hands holding a smartphone and taking a photo at the scene of a car accident to submit as first notice of loss for a car insurance claim

How Automation Can Support First Notice of Loss (FNOL) Reports

Read Article
Insights from Transforming Insurance Operations with an Automation Center of Excellence at SCM Insurance Services -Burnie Group SCM UiPath SortSpoke webinar feature image

Transforming Insurance Operations Through Automation and AI

Read Article
An insurance broker manually fills paper health insurance forms. A laptop is open behind him.

How Intelligent Automation is Changing the Insurance Industry

Read Article
How an Insurer Increased Productivity with an Operations Excellence Program

How an Insurer Increased Productivity with an Operations Excellence Program

Read Article

Burnie Group is an award-winning management consulting firm that partners with clients to drive innovation, increase productivity, and improve the customer and employee experience.

CanadianSME National Business Awards The Diversity and Inclusion Award 2023 Finalist

LinkedIn

Youtube

350 Bay St #200,
Toronto, ON M5H 2S6

416-306-8349

contact@burniegroup.com

© Copyright 2026 The Burnie Group Inc. All right reserved.

  • Privacy Policy
  • Accessibility Policy