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A headset rests on a laptop in a contact center

July 25, 2022

5 Ways Contact Center Automation Can Improve Your Contact Center

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Why Customer Assistance Ratio is the Best KPI to Track Contact Center Utilization

April 21, 2022

Why Customer Assistance Ratio is the Best KPI to Track Contact Center Utilization

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Burnie Group Contact Centre Benchmarking logo square

May 19, 2021

PRESS RELEASE: Burnie Group Announces Innovative Contact Center Benchmark for Canadian Banks

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How COVID-19 Has Impacted Contact Center Benchmarking

April 5, 2021

How COVID-19 Has Impacted Contact Center Benchmarking

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Burnie Group is a management consulting firm that helps clients improve their performance by applying innovative strategy, process excellence, and world-class technology.

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