Case Study – Operations Excellence in the Insurance sector

A leading national insurance company reached out to the Burnie Group to deliver and implement front-line staff leadership training, and ultimately provide full-time employee cost savings. While being highly proficient at the production work of the role, front-line leaders were “siloed” in their own teams, lacked work volume forecasting methodology and reporting, and some team and departmental coordination methods.

The Burnie Group’s Operations Excellence program was implemented through weekly modules that include capacity and resource planning, performance dashboards, team huddles and coaching and feedback training.

The program leverages technology to map end-to-end processes and automatically capture the day-to-day activities of client team members. Through advanced analytics we painted a clear picture of individual, team and corporate performance, allowing for an increase in productivity while enhancing employee engagement and the customer experience.

Click the image below to read more on how The Burnie Group helped this client achieve their goals.

Case Study - Operations Excellence in the Insurance sector

The Burnie Group helps clients improve their businesses through innovative strategy and the continuous pursuit of operations excellence. We apply rigorous analysis, world-class technology and top-tier expertise to invigorate your business. As you look to embark on the RPA journey, let The Burnie Group be your guide.


Case Study - Operations Excellence in the Insurance sector


 

Case Study: Customer Journey transformation through automation at a global retail bank

The client, a global retail bank, was seeking to improve its workforce efficiency by reducing the volume of manual data entry and processing of customer data across numerous systems. This would allow the bank to increase their share in the market without increasing headcount.

With our Robotic Process Automation program the client was able to improve the speed, quality and efficiency of complex back-office operations. Through the application of deep subject matter expertise and state-of-the-art technology, attaining transformative and measurable results.

Click the image below to read more on how The Burnie Group helped this client achieve their goals.

Case Study: Customer Journey transformation through automation at a global retail bank

The Burnie Group helps clients improve their businesses through innovative strategy and the continuous pursuit of operations excellence. We apply rigorous analysis, world-class technology and top-tier expertise to invigorate your business. As you look to embark on the RPA journey, let The Burnie Group be your guide.


Case Study: Customer Journey transformation through automation at a global retail bank


 

Case Study: Multi-Location rollout of RPA at a global stock transfer and mortgage servicing company

The client was facing year-on-year cost increases and sought to drastically reduce costs across the organization in a short period of time. Robotic Process Automation (RPA) became the most effective way to achieve this and was given the direct attention and support of the global CEO.

With our Robotic Process Automation program the client was able to improve the speed, quality and efficiency of complex back-office operations. Through the application of deep subject matter expertise and state-of-the-art technology, attaining transformative and measurable results.

Click the image below to read more on how The Burnie Group helped this client achieve their goals.

Case Study: Multi-Location rollout of RPA at a global stock transfer and mortgage servicing company

The Burnie Group helps clients improve their businesses through innovative strategy and the continuous pursuit of operations excellence. We apply rigorous analysis, world-class technology and top-tier expertise to invigorate your business. As you look to embark on the RPA journey, let The Burnie Group be your guide.


Case Study: Multi-Location rollout of RPA at a global stock transfer and mortgage servicing company


 

What can RPA do for your business?

On this blog we’ve explored what Robotic Process Automation (RPA) is and delved into some of the benefits available to businesses who employ it. There’s no denying that software robotics, and workforce process automation is set to be one of the biggest technological disruptors of the next decade.  Almost half the activities that an individual is paid to perform can be automated. Specific processes automated by RPA typically see higher levels of automation and reduce operating costs by > 80%.

The infographic below presents how your business can benefit from Robotic Process Automation:

What can RPA do for your business?


What can RPA do for your business?


 

What is Robotic Process Automation (RPA)?

What is Robotic Process Automation (RPA)?  Imagine a different kind of workforce. A workforce that you can teach countless skills. The more it learns, the more efficient it becomes. It works without ever taking a vacation. It can easily grow with your business, and can work on different tasks perfectly matching work demand.It can be small one day or large when your business hits a spike. And it frees up your best people to really be your very best people. Meet the Software Robots – the Virtual Workforce.*

Robotic process automation (RPA) is a technology that automates business tasks and uses a software robot to perform tasks usually performed by a person.

The primary difference between RPA and traditional automation is that RPA does not require any development or integration with existing IT applications. RPA is a technology that uses an application’s user interface (UI) to automate a process rather than a traditional Application Programming Interface (API).

Any company that uses labor on a large scale for general knowledge process work, where people are performing high-volume, highly transactional process functions will boost their capabilities and save money and time with robotic process automation software. The robot accesses, reads, and writes into multiple applications in a rules based manner, mimicking what a person can do, but at greater speed and accuracy.

RPA provides dramatic improvements in accuracy and cycle time and increased productivity in transaction processing while elevating the nature of work by removing people from dull, repetitive tasks. It also provides organizations with an agile virtual workforce that is secure, consistent, reliable and scalable.

The automation of knowledge work will be this decade’s engine of growth. By freeing up human labour to provide additional capacity for more strategic work, RPA simply creates more value with less investment.

*Blue Prism

What is Robotic Process Automation (RPA)?


 

3 RPA Myths Debunked

3 RPA Myths Debunked  With all the buzz around Robotic Process Automation (RPA) these days, most people envision R2D2 or Rosie from “The Jetsons” when they think about Robots. What many fail to realize, however, is that robots can come in both hardware and software forms, and the latter – while less discussed – are well positioned to completely disrupt the way we work. Below we explore some of the more common misconceptions about RPA:

Robots will replace humans in the workforce

Increasing numbers of businesses have begun substituting humans with automated software to perform a myriad of structured, routine administrative tasks which do not rely on human judgement. However, the jobs in question are high volume, highly repetitive and not suited to humans, who tend to make errors where robots do not.

“Robots are able to work on repetitive tasks tirelessly and continuously and in many businesses they are welcomed as valuable team members because they do the work that humans don’t want to do,” says Leslie Willcocks, Professor of Technology, Work and Globalisation within LSE’s Department of Management.

The fears around robots replacing humans need to be tempered with the reality that new jobs will arise as others are ceded to machines. RPA will free humans from repetitive tasks and let them focus on value-added work to deliver a superior customer experience. Contrary to popular belief, robotics can facilitate the rise of the knowledge worker; rather than replace them, RPA gives employees room to innovate and be creative. During previous periods of rapid technological change, technology has dramatically changed the nature of our work, and these time periods are positively correlated with periods of higher employment job growth.

RPA automates 100% of your processes

The tasks currently being automated often involve transferring huge amounts of data from multiple sources including numerous systems, email and spreadsheets to systems of record. These highly administrative tasks when automated improve a company’s efficiency dramatically. Many of these processes have used people because they evolve too quickly and are too complex and costly to have been automated with traditional solutions. RPA automation changes this, typically paying for itself in a few months, and saving >80% over the long run.

People are freed to focus on work where they bring intelligence, judgement and problem solving expertise into decision making. These are key factors in providing high-quality customer service, and employee engagement.

With fast, error-free processing of routine tasks, employees focus on important tasks that cannot be automated, providing superior customer service and satisfaction.

RPA is applicable only for IT services

RPA is traditionally seen as a tool for automating back-office processes such as service-desk, finance or procurement operations. But automation is about creating and maintaining efficiency. RPA’s capabilities to quickly integrate and be agile in complex environments push it to the middle and front office, in fact anywhere there are systems, data, and tasks to manage RPA can have a role. For years we have trusted automation to complete important tasks,such as fly planes, perform surgical procedures. RPA is now greatly extending the capabilities of service automation.


3 RPA Myths Debunked

Sources:
“Ideals of As-a-Services” Study, HfS Research 2015
http://www.thinkinfinity.co.in/will-rpa-really-replace-human-resources-at-workplace/