PRESS RELEASE: Omnichannel & Contact Centre expert, Eli Federman, joins The Burnie Group

PRESS RELEASE: Omnichannel & Contact Centre expert, Eli Federman, joins The Burnie Group  TORONTO, Nov. 04, 2019 (GLOBE NEWSWIRE) — The Burnie Group, a leading Toronto-based management consulting firm, today announced the appointment of Eli Federman who will lead the firm’s Omnichannel and Contact Centre Practice.

Eli is a strategic customer experience and sales leader with over 20 years of industry and management consulting experience. Eli has worked with global clients from a wide variety of industries to optimize operations, generate new revenue opportunities and build a differentiated customer experience.

“We are honoured and excited to have Eli lead our Omnichannel & Contact Centre practice at The Burnie Group. His accomplishments and business savvy will complement and enhance our offerings to clients,” said David Burnie, Founder and Principal of The Burnie Group. “Eli joins our team with hands-on experience handling complex assignments with some of North America’s most recognized brands. His skills and industry knowledge will further enable our team to provide practical and innovative solutions.”

Eli will assume the position of Practice Leader, Omnichannel & Contact Centre, effective November 4th, 2019.

About The Burnie Group

The Burnie Group is a Canadian-based management consulting firm that helps clients improve their businesses through the application of innovative strategy, rigorous analysis, world-class technology, and the continuous pursuit of operations excellence.  The Burnie Group specializes in Customer Experience, StrategyOperationsRobotic Process Automation (RPA), Artificial Intelligence (AI)Blockchain, and Workforce Management (WFM). Our programs deliver measurable, transparent, and guaranteed results.

Media Contact:
Courtney Heffernan
Marketing and Sales Coordinator
courtney.heffernan@burniegroup.com
905-466-8817

PRESS RELEASE: The Burnie Group achieves standing in The Globe and Mail’s inaugural Canada’s Top Growing Companies ranking

– The Global and Mail’s Report on Business unveils its inaugural list of Canada’s Top Growing Companies – 

PRESS RELEASE: The Burnie Group achieves standing in The Globe and Mail’s inaugural Canada’s Top Growing Companies ranking

TORONTO, ONTARIO – Sept. 27, 2019 – The Burnie Group is pleased to announce its inclusion the inaugural Report on Business ranking of Canada’s Top Growing Companies. Canada’s Top Growing Companies ranks Canadian companies on three-year revenue growth. The Burnie Group placed 209th of 400 companies with three-year growth of 163%.

“It is a great honour to be included in?the inaugural Report on Business ranking of Canada’s Top Growing Companies. We’re delighted to find ourselves amongst Canada’s best and brightest,” says David Burnie, Principal and Founder of The Burnie Group. “This ranking confirms that we’re successfully building innovative strategies that set our clients apart from their competitors. We want to thank our team and clients for making this possible.”

Launched in 2019, the Canada’s Top Growing Companies ranking program aims to celebrate entrepreneurial achievement in Canada by identifying and amplifying the success of growth-minded, independent businesses in Canada. It is a voluntary program; companies had to complete an in-depth application process in order to qualify. In total, 400 companies made the ranking this year.

“We created the Canada’s Top Growing Companies program because we believe there is much Report on Business readers can learn from the successes of the country’s best entrepreneurs,” says Derek DeCloet, Editor of Report on Business and Executive Editor at The Globe and Mail. “We’re excited to be telling their stories.”

“The 400 companies on the inaugural ranking of Canada’s Top Growing Companies ranking demonstrate ambition, innovation and tremendous business acumen,” says Phillip Crawley, Publisher and CEO of The Globe and Mail. “Their contributions to the economy help to make Canada a better place and warrant commendation.”

The full list of 2019 winners, and accompanying editorial coverage, is published in the October issue of Report on Business magazine—out now—and online at tgam.ca/TopGrowing.

About The Burnie Group

The Burnie Group is a management consulting firm in Toronto that helps clients improve their businesses through the application of innovative strategy, rigorous analysis, world-class technology, and the continuous pursuit of operations excellence. The Burnie Group specializes in Strategy, Operations, Innovation (including the application of technologies such as Robotic Process Automation (RPA), Intelligent Automation (IA), Artificial Intelligence (AI) and Blockchain), and Acquisitions (including Due Diligence, Post Merger Integration and Value Creation Plans). Our programs deliver measurable, transparent, and guaranteed results.

About The Globe and Mail

The Globe and Mail is Canada’s foremost news media company, leading the national discussion and causing policy change through brave and independent journalism since 1844. With our award-winning coverage of business, politics and national affairs, The Globe and Mail newspaper reaches 6.6 million readers every week in our print or digital formats, and Report on Business magazine reaches 1.8 million readers in print and digital every issue. Our investment in innovative data science means that as the world continues to change, so does The Globe. The Globe and Mail is owned by Woodbridge, the investment arm of the Thomson family.

Media Contact:
Courtney Heffernan
Marketing and Sales Coordinator
courtney.heffernan@burniegroup.com
905-466-8817

PRESS RELEASE: The Burnie Group achieves third consecutive top 100 rank in 2019 Growth 500 ranking of Canada’s Fastest-Growing Companies

– Canadian Business unveils its 31st annual list of Canada’s Fastest-Growing Companies –

PRESS RELEASE: The Burnie Group achieves third consecutive top 100 rank in 2019 Growth 500 ranking of Canada’s Fastest-Growing Companies

TORONTO, ONTARIO – Sept. 12, 2019 – The Burnie Group is pleased to announce that it has ranked No. 99 in the Growth 500 ranking of Canada’s Fastest-Growing Companies for 2019.This is the third year that The Burnie Group has ranked in the top 100, with five-year revenue growth of 1,030%.

“The companies on the 2019 Growth 500 are truly remarkable. Demonstrating foresight, innovation and smart management, their stories serve as a primer for how to build a successful entrepreneurial business today,” says Beth Fraser, Growth 500 program manager. “As we celebrate over 30 years of the Canada’s Fastest-Growing Companies program, it’s encouraging to see that entrepreneurship is healthier than ever in this country.”

“Our inclusion in the Growth 500 three years in a row is a great honour,” says David Burnie, Principal and Founder of The Burnie Group. “We’re delighted to once again be ranked amongst Canada’s best and brightest companies. This ranking confirms that we’re successfully supporting our clients to build innovative strategies that set them apart from their competitors. We want to thank our team and clients for making this possible once again.”

Ranking Canada’s Fastest-Growing Companies by five-year revenue growth, the Growth 500—formerly known as the PROFIT 500—profiles the country’s most successful entrepreneurial businesses. The Growth 500 is produced by Canadian Business. Winners are profiled in a special Growth 500 print issue of Canadian Business (packaged with the October issue of Maclean’s magazine) and online at Growth500.ca and CanadianBusiness.com.

About The Burnie Group

The Burnie Group is a management consulting firm in Toronto that helps clients improve their businesses through the application of innovative strategy, rigorous analysis, world-class technology, and the continuous pursuit of operations excellence. The Burnie Group specializes in Strategy, Operations, Innovation (including the application of technologies such as Robotic Process Automation (RPA), Intelligent Automation (IA), Artificial Intelligence (AI) and Blockchain), and Acquisitions (including Due Diligence, Post Merger Integration and Value Creation Plans). Our programs deliver measurable, transparent, and guaranteed results.

About the Growth 500

For 31 years, the Growth 500 ranking of Canada’s Fastest-Growing Companies has been Canada’s most respected and influential ranking of entrepreneurial achievement. Developed by PROFIT and now published in a special Growth 500 print issue of Canadian Business (packaged with the October issue of Maclean’s magazine) and online at Growth500.ca and CanadianBusiness.com, the Growth 500 ranks Canadian companies on five-year revenue growth. For more information on the ranking, visit Growth500.ca.

About Canadian Business

Founded in 1928, Canadian Business is the longest-serving and most-trusted business publication in the country. It is the country’s premier media brand for executives and senior business leaders. It fuels the success of Canada’s business elite with a focus on the things that matter most: leadership, innovation, business strategy and management tactics. Learn more at CanadianBusiness.com.

Media Contact:
Courtney Heffernan
Marketing and Sales Coordinator
courtney.heffernan@burniegroup.com
905-466-8817

PRESS RELEASE: Retail Strategy and Operations expert, Graeme Hartlen, joins The Burnie Group

PRESS RELEASE: Retail Strategy and Operations expert, Graeme Hartlen, joins The Burnie Group  TORONTO, Sept. 09, 2019 (GLOBE NEWSWIRE) — The Burnie Group, a leading Toronto-based management consulting firm, today announced the appointment of Graeme Hartlen, who will lead the firm’s Strategy and Operations Practice.

Graeme is a results-driven, highly adaptable and strategic senior executive with a strong track record of delivering growth, solving complex challenges, and driving customer satisfaction. A collaborative leader who has managed teams as large as 150 in a diverse 20-year career spanning multiple industries, roles, and companies, ranging from high-growth startups to well-established industry leaders including DoorDash Technologies, Rogers Media, Sears Canada and Hudson’s Bay Company. Prior to this, Graeme spent several years leading consulting engagements for corporate and private equity clients as a Management Consultant with Bain & Company.

Graeme has defined his career as a leader, mentor, and advisor who excels in fostering E and C suite relationships and helping organizations drive growth, increase customer satisfaction and operational excellence.

“We are honoured and excited to have Graeme join the Strategy and Operations team at The Burnie Group. His accomplishments and business savvy will complement and enhance our offerings to clients,” said David Burnie, Founder and Principal of The Burnie Group, adding, “Graeme joins our team with hands-on experience working for some of Canada’s largest retailers, handling complex assignments, and bringing with him a specialized industry knowledge that will enable our team to provide practical solutions to our clients’ issues and adding immense value in the process.”

Graeme will assume the position of Practice lead, Strategy and Operations, effective September 9th, 2019.

About The Burnie Group

The Burnie Group is a Canadian-based management consulting firm that helps clients improve their businesses through the application of innovative strategy, rigorous analysis, world-class technology, and the continuous pursuit of operations excellence.  The Burnie Group specializes in StrategyOperationsRobotic Process Automation (RPA), Artificial Intelligence (AI), Blockchain, and Workforce Management (WFM). Our programs deliver measurable, transparent, and guaranteed results.

Media Contact:
Bruna Sofia Simoes
Senior Marketing Manager
bruna.simoes@burniegroup.com
416-909-6379

INFOGRAPHIC: Intelligent Automation Primer

In the last 10 years, automation technologies have evolved dramatically to become what we know today as Intelligent Automation. Desktop Automation—software that supports human actions by automating repetitive tasks on a local machine— was the first iteration, later evolving to Robotic Process Automation (RPA)— software that mimics human actions by automating tasks performed by humans seamlessly across various applications and systems.

Today, Intelligent Automation, built on the foundation of its predecessors, leverages traditional RPA technology and combines it with digitization and artificial intelligence to augment human intelligence and expand the realm of possibility.

Intelligent Automation can be a difficult topic to wrap one’s head around, but like a lot of things, future success starts with solid fundamentals. And if you’re looking to learn, you’ve come to the right place.

INFOGRAPHIC: Intelligent Automation Primer


INFOGRAPHIC: Intelligent Automation Primer


A Brave New World: Fourth Generation Blockchain

Blockchain’s unavoidable link to the highly tumultuous cryptocurrency market (i.e. Bitcoin) has recently made it vulnerable to criticism and dismissal. Despite this climate, blockchain technology, now in its fourth generation, continues to push forward, evolving beyond its cryptocurrency origins and becoming increasingly simple to use.

The evolutionary generations of blockchain

Before we discuss the future business impact of the fourth generation of blockchain, let’s first look at the stages of blockchain’s evolution since it was first conceived in 2008.

A Brave New World: Fourth Generation Blockchain  First Generation

Developed by the mysterious Satoshi Nakamoto, the first generation of blockchain saw the emergence of distributed ledgers and enforced digital scarcity, as exemplified by Bitcoin. Blockchain appealed to cryptocurrency creators because of its Proof of Work1 algorithm, which validated transactions and prevented people from “double spending”, or using the same money for more than one transaction.

 

A Brave New World: Fourth Generation Blockchain  Second Generation

The second generation of blockchain, led by the automation and the development of trusted code platforms like Ethereum and Hyperledger, introduced the concept of smart contracts and made possible the digital tokenization of physical assets.

It was also around this time that the technology suffered initial scrutiny and concerns with regard to scalability, transaction speed and network efficiency.

 

A Brave New World: Fourth Generation Blockchain  Third Generation

Third-generation blockchain platforms like Aion, Cardano, and EOS, introduced technology such as sharding to tackle scaling issues in order to cut down on cost and speed of transactions.

These platforms also matured the distributed application capabilities of blockchain. (eg. La’Zooz, a decentralized, community-owned transportation platform that turns a vehicle’s unused space into a variety of smart transportation solutions.)

 

Fourth Generation Blockchain

The first three generations have been pivotal in increasing the scope of blockchain’s applicability, but there remained challenges (e.g. complexity, cost) that hindered widespread adoption.

Fourth generation blockchains resolve prior challenges and enable trust in easy-to-consume ways, accelerating the formation, operation, and reconfiguration of business networks. In addition to greater ease of onboarding, these lower cost, and highly scalable platforms make pragmatic trade-offs such as recognizing that not all transactions are created equal. For example, a variable consensus mechanism will allow you to incur different transaction time and cost when buying a cup of coffee when compared to buying a house.

Fourth generation Blockchain platforms like Insolar2 and Aergo, are enabling business networks to be easier to use through business-oriented interfaces that hide the complexity of the underlying blockchain technology. It is this moment in the evolution of blockchain technology–where we stop talking about blockchain and just start using it– that we believe will spark the true disruptive potential of blockchain.

 

What does it all mean?

Business networks—companies combining their resources in the pursuit of common objectives—are the key drivers of value creation and innovation in our modern economy. Their productivity and potential have traditionally been constrained by transactional frictions, principally informational and trust. The internet has significantly reduced informational friction and blockchain is the mechanism that can radically reduce trust friction.  A world with low informational and trust friction will innovate and create value at a dramatically accelerated pace.

By: Douglas Heintzman, Innovation Practice Lead at The Burnie Group

NOTES:

  1. Proof-of-Work: Proof-of-Work was the first blockchain consensus mechanism and is still arguably the most popular choice in achieving distributed consensus (the ability to trust a stranger without having to go through a third-party). https://medium.com/nakamo-to/what-is-proof-of-stake-pos-479a04581f3a
  2. Disclosure: Insolar is a client of The Burnie Group

 


A Brave New World: Fourth Generation Blockchain


 

Six Industries where Blockchain is Making Waves in 2019

Blockchain is a technology that holds the potential to disrupt several industries with many innovative applications. Despite its roots in cryptocurrency, some of the most creative and disruptive applications of blockchain go beyond pure financial transactions.

Automation through smart contracting, security through encryption, and transparency through shared information are just of a few of the novel ways that blockchain is enabling business disruption. As a peer-to-peer, distributed network, blockchain technology is helping the businesses that use it become more transparent, democratic, decentralized, efficient, and secure.

Blockchain has shifted the way we view security and transparency and will continue to transform several industries as it becomes more popular and widely adopted. Below, we look at six industries currently adopting blockchain to gain competitive advantage.

 

Six Industries where Blockchain is Making Waves in 2019  1. Financial Services

Financial services have traditionally received the most attention within the blockchain ecosystem. Blockchain’s secure approach to exchanging data, increased transparency, and lower operating costs make it attractive to the highly regulated and security-focused financial services industry.

In 2019, some of the biggest opportunities for blockchain in financial services will be in:

  •  •  AML/ KYC
  •  •  Clearing and settlement
  •  •  Trade finance
  •  •  International payments
  •  •  Identity as a service
  •  •  Onboarding
  •  •  Remittances

 

Six Industries where Blockchain is Making Waves in 2019  2. Healthcare

Blockchain’s features offer countless benefits in the healthcare and long-term care industries. It can improve the accessibility and accuracy of patient data, facilitate better and faster treatment and enhance patient safety. It can also create a common, secure health information database that medical staff can access seamlessly. With less time spent on administrative tasks and better access to patient data, the quality of patient care can be greatly improved.

Blockchain helps reduce instances of fraud, reduces operational cost through optimized processes, and improves transparency and interoperability, reducing duplication of work in the healthcare space. These areas, in particular, are ripe for blockchain:

  •  •  Electronic health records
  •  •  Clinical trials
  •  •  Claims adjudication and billing management
  •  •  Prescriptions – provenance, double-Rx

 

Six Industries where Blockchain is Making Waves in 2019  3. Supply Chain Management

Today’s supply chains are increasingly complex, involving multiple parties across multiple regions and modes of transport. Blockchain provides these intricate supply chain networks with increased transparency, improved traceability and optimization through automation.

In supply chain, we expect to see blockchain used most prominently in:

  •  •  Provenance tracking, ex. Agricultural and pharma products (any place where spoilage or counterfeit can be introduced)
  •  •  Monitoring location, conditions (e.g. temperature, exposure to elements, any agitation/tremors) and security of products during transport
  •  •  Contract and Sub-contract management
  •  •  Bidding systems
  •  •  Invoicing and bills of lading
  •  •  Customs clearance

 

Six Industries where Blockchain is Making Waves in 2019  4. Government and Public Service

Governments have generally been slow to prioritize blockchain’s potential. At present, Canada is one of more than a dozen countries that are examining blockchain’s potential and running exploratory pilots. The public sector is expected to leverage blockchain for the benefits of increased security, efficiency and enhanced customer experience.

Record management in public services and government is an area where blockchain can automate paper-based processes, minimize fraud, and increase accountability between governmental agencies and those they serve.

Areas with a high degree of promise for blockchain include:

  •  •  Civil registries and identity management
    •  •  Immigration management
    •  •  Refugee management
  •  •  Land and personal property registries
  •  •  Voting systems
  •  •  Toll-roads
  •  •  Micro-loan capitalization (enforce scarcity)

 

Six Industries where Blockchain is Making Waves in 2019  5. Insurance

Insurance is an industry that is ready for the adoption of blockchain. Blockchain’s ability to increase transparency, manage identity, and generate smart contracts will allow the insurance industry to improve efficiency (e.g. Oracles1 will provide inputs to smart contracts, reducing manual processing and instances of fraud.) and enhance the ability to accurately underwrite risk.

Some of the areas where we expect Blockchain to gain traction include:

  •  •  Parametric insurance
  •  •  Claims processing
  •  •  Risk modelling
  •  •  Peer-to-peer
    1. Individuals can take out insurance policy with eachother rather than through an insurance provider

 

Six Industries where Blockchain is Making Waves in 2019  6. Energy

A historically centralized industry that relies on intermediaries and inefficient energy transport across long distances, blockchain provides the infrastructure to support innovation in the form of peer-to-peer energy networks, microgrids, electric vehicle (EV) charging, automated billing, and invoice settlement.

The energy sector, in particular, will be impacted by IoT devices creating an opportunity for blockchain. For example, having a ledger of things to complement the Internet of Things will ensure that all the many minute IoT data transfers and transactions are accurately represented and logged.

In the energy sector, we expect to see blockchain used in:

  •  •  Microgrid/ decentralized management
    1. moving electrons in barter
    2. establishing contracts for peer-to-peer storage/extraction
    3. use of smart appliances
  •  •  EV charging
    1. Transactions & identity management
  •  •  IoT
  •  •  Metering and payments

 

The Final Word

Businesses in these and countless other industries need to consider incorporating blockchain into their strategies so as not to fall behind. As we look forward in 2019, Blockchain’s potential to transform the way companies operate to reduce costs and create new revenue streams will be transformative.

As businesses explore the disruptive potential of blockchain, we will begin to see more progress made beyond proofs of concept and limited scale pilots.

If you have questions about how blockchain could impact your industry, contact us. The Burnie Group will help you to set the right strategy and build the right foundation to help you become a pioneer in this emerging technology.

 


Six Industries where Blockchain is Making Waves in 2019


 By: Madison Wright, Associate

NOTES:

  1. An oracle, in the context of blockchains and smart contracts, is an agent that finds and verifies real-world occurrences and submits this information to a blockchain to be used by smart contracts. https://blockchainhub.net/blockchain-oracles/

PRESS RELEASE: The Burnie Group hosts #EDGETalks: Artificial Intelligence in Operations: Where Can AI Fit in My Organization?

TORONTO, October 30, 2018 — The Burnie Group is pleased to announce #EDGETalks: Artificial Intelligence in Operations: Where Can AI Fit in My Organization? Featuring a keynote address by Mike Rhodin, former SVP at IBM and founder of IBM’s Watson Group. Mr. Rhodin’s 33-year career at IBM was infused with a passion for helping clients extract value from technology, improving business performance, and simplifying the way people work. Mr. Rhodin’s keynote will provide insight on the ways that artificial intelligence and automation are reshaping operations, augmenting human capacity, and changing the future of work.

“AI has been called the fourth industrial revolution. It is hard to conceptualize just how incredibly transformative its potential is,” says Doug Heintzman, Head of Innovation at The Burnie Group.

#EDGETalks: Artificial Intelligence in Operations: Where Can AI Fit in My Organization? will take place on the evening of Wednesday, November 7, 2018, at The National Club. Following the keynote address, we will have a fireside chat featuring Kathryn Hume, Frank Tsiribis, and Mike Rhodin.

Kathryn Hume – Vice-President, Product and Strategy at integrate.ai
Frank Tsiribis – Head of Insight Strategies and Risk Management, Enterprise Infrastructure, Initiatives, and Innovation (EI3) at BMO Financial Group.

Increasingly, companies are investigating the potential implications of AI on their enterprise, and if and how they should adopt it. This event will help separate hype from reality and fact from fiction. It will identify some key areas where AI is changing the way business is done.

For tickets visit: https://ai-theburniegroup.eventbrite.ca

 

About The Burnie Group

The Burnie Group is a Canadian-based management consulting firm that helps clients improve their businesses through the application of innovative strategy, rigorous analysis, world-class technology, and the continuous pursuit of operations excellence.  The Burnie Group specializes in Strategy, Operations, Robotic Process Automation (RPA), Artificial Intelligence (AI), Blockchain, and Workforce Management (WFM). Our programs deliver measurable, transparent, and guaranteed results.

Media Contact:
Bruna Sofia Simoes
Senior Marketing Manager
bruna.simoes@burniegroup.com
416-909-6379

PRESS RELEASE: The Burnie Group achieves second consecutive top 100 rank in 2018 Growth 500 ranking of Canada’s Fastest-Growing Companies

–Canadian Business unveils its 30th annual list of Canada’s Fastest-Growing Companies – 

PRESS RELEASE: The Burnie Group achieves second consecutive top 100 rank in 2018 Growth 500 ranking of Canada’s Fastest-Growing Companies  TORONTO, ONTARIO– (Sept. 13, 2018) – The Burnie Group is pleased to announce that it has ranked No. 82 in the Growth 500 ranking of Canada’s Fastest-Growing Companies. This is the 2nd year that The Burnie Group has ranked in the top 100, with five-year revenue growth of 1,030%. The Toronto-based management consulting firm ranked No. 2 in the category of Canada’s fastest-growing professional services companies for 2018.

“The companies on the 2018 Growth 500 are truly remarkable. Demonstrating foresight, innovation and smart management, their stories serve as a primer for how to build a successful entrepreneurial business today,” says Deborah Aarts, Growth 500 program manager. “As we celebrate 30 years of the Canada’s Fastest-Growing Companies program, it’s encouraging to see that entrepreneurship is healthier than ever in this country.”

“Ranking in the Growth 500 two years in a row is a great honour, and we’re delighted to find ourselves amongst Canada’s best and brightest companies,” says David Burnie, Principal and Founder of The Burnie Group. “I believe this second nod confirms that we’re on the right track with our approach to client service and innovation. We want to thank our team and clients for making this possible once again.”

Ranking Canada’s Fastest-Growing Companies by five-year revenue growth, the Growth 500—formerly known as the PROFIT 500—profiles the country’s most successful entrepreneurial businesses. The Growth 500 is produced by Canadian Business. Winners are profiled in a special Growth 500 print issue of Canadian Business (packaged with the October issue of Maclean’s magazine) and online at Growth500.ca and CanadianBusiness.com.

 

-30-

 

About The Burnie Group

The Burnie Group is a Canadian-based management consulting firm that helps clients improve their businesses through the application of innovative strategy, rigorous analysis, world-class technology, and the continuous pursuit of operations excellence.  The Burnie Group specializes in Strategy, Operations, Robotic Process Automation (RPA), Artificial Intelligence (AI)Blockchain, and Workforce Management (WFM). Our programs deliver measurable, transparent, and guaranteed results.

 

About the Growth 500

For 30 years, the Growth 500 ranking of Canada’s Fastest-Growing Companies has been Canada’s most respected and influential ranking of entrepreneurial achievement. Developed by PROFIT and now published in a special Growth 500 print issue of Canadian Business (packaged with the October issue of Maclean’s magazine) and online at Growth500.ca and CanadianBusiness.com, the Growth 500 ranks Canadian companies on five-year revenue growth. For more information on the ranking, visit Growth500.ca. 

 

About Canadian Business

Founded in 1928, Canadian Business is the longest-serving and most-trusted business publication in the country. It is the country’s premier media brand for executives and senior

business leaders. It fuels the success of Canada’s business elite with a focus on the things that matter most: leadership, innovation, business strategy and management tactics. Learn more at CanadianBusiness.com.

 

Media Contact:

Bruna Sofia Simoes

Marketing & Sales Manager

Bruna.simoes@burniegroup.com

416-909-6379

 


 

Managing people in a time of automation

Managing people in a time of automation

As the presence of Robotic Process Automation (RPA) and Artificial Intelligence (AI) in today’s workplaces continues to grow, the topic of job security and displacement becomes increasingly important for managers to consider.

With a widely held misconception that technology is a threat to traditional workforces, employers have an imperative to consider how RPA and AI will affect people and organizational culture when determining where and how these technologies should be used in their organizations.

Regardless of how well designed an RPA or AI strategy is, if the human side of implementing change is not a focal point of that strategy, it stands to fail. This article explores some tangible ways companies can approach change management, ensuring employee buy-in.

Automation, after all, is less about replacing employees and more about streamlining work processes. It allows an employee’s role to be redefined from a focus on mundane and repetitive tasks to one that is more complex, more value-added, and ultimately more meaningful.  Managed properly, automation can lead to a more engaged workforce.

Based on our experience designing and implementing broad-scale automation programs, we’ve identified three strategies that every organization should consider when adopting RPA and AI.

 

Prepare not just for automation, but for a cultural shift

When preparing for an automation project, managers are often tasked with developing a list of processes that AI and RPA can quickly improve. During this discovery phase managers also need to blueprint the broader impact of automation on people and culture. Such a blueprint can help to navigate the transition towards automation, identifying required changes to employee mindsets and behaviours and building an effective communication and change management plan.

By positioning automation and AI as employee allies—put in place to help alleviate staff from repetitive and mundane tasks—organizations can rally employees to become champions for technological advancement. For this to work, transparency is key. Conversations reminding employees that these technologies are tools that are supposed to work for them are fundamental to ensuring a smooth transition. Employees of all skill levels are better served when they understand how and why their work landscape is changing.

 

Encourage ongoing learning and development

In typical employee onboarding, time and resources are committed to ensuring staff are trained on the skills that are required to work effectively and efficiently. For many organizations, this is where learning and development starts and ends.  However, organizations that thrive know that ongoing learning is essential to both employee and company growth.

Automation and AI provide an excellent opportunity for organizations to re-invest in the skills and capabilities of their employees.  With the capacity that automation and AI unlock, time can be invested in training employees on more advanced skills.  Staff can be redeployed to work on more value-added activities, including customer-facing interactions and revenue-generating initiatives.  Automation and AI initiatives also require employee oversight and support, and current Subject Matter Experts are often well positioned to transition into an Automation or AI Centre of Excellence.  With a thoughtful approach to training and upskilling employees and designing new value-added roles, a transition to automation and/or AI can lead to a more rewarding work environment that motivates staff and boosts morale and engagement in the workplace.

A Burnie Group client recently illustrated how to positively engage employees while embracing automation. In addition to clearly communicating their automation strategy, our client gave employees the opportunity to be trained in automation core skills and join the automation Centre of Excellence to participate in the automation implementation.  Employees were also encouraged to identify automation opportunities in their work area, with the commitment that capacity released through RPA would be repurposed towards growth initiatives in the organization.   This approach made employees feel that they were a part of the automation transformation and resulted in a very positive attitude towards the change.

As AI and RPA become more prevalent in the workplace, employees that are equipped with future-proof skills will be less fearful of automation and better prepared to work alongside this technology.

 

Position your company as an innovator

People want to work for organizations that support and empower their employees, and automation can be a tool that enables this. An organization’s investment in technology can help position it as an innovator in its field, helping it to attract and retain top talent.

When organizations embrace innovation and build it into their “DNA” to —continuously reinvent work,  they reduce barriers to change and create an innovative culture where everyone wins.

One Burnie Group client implemented Robotic Process Automation as part of a broader strategic focus on innovation.  With innovation being core to the values of the company, RPA was viewed as a natural fit.  Rather than challenging the implementation and resisting change, employees sought ways to build RPA into their day-to-day work and leverage it to spend more of time with customers and on growth-focused initiatives.

 

Conclusion

Introducing AI and RPA into the workplace is no small undertaking. While most leaders address the effectiveness and efficiency gains that these technologies can deliver, truly successful leaders take a broader view to consider the best way to engage employees in the change.

Successful companies take the time to understand how automation can complement the work of employees and then invest in building a workplace where people and automation live in harmony.


Managing people in a time of automation


 By: Jenya Doudareva, Senior Associate