Insights from Burnie Group

Expert opinions, insights and trends from Burnie Group’s industry leaders in management consulting.

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Deliver Fluid, Proactive and Personalized Contact Center Experiences With Artificial Intelligence

PRESS RELEASE: Afshan Kinder Joins Burnie Group as Practice Leader, Contact Center

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The Blueprint for Building a High-Performing Integration Management Office

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Real-Life Insights for Creating the Best M&A Playbook

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11 Tactics to Quickly Increase the Value of Your Organization

How Operating Model Design Enabled a Bank to Improve Its Branch Operations

How Operating Model Design Enabled a Bank to Improve Its Branch Operations

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How a Provider of Corporate Trust Services Created a Holistic Operating Model

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AI in Contact Centers: Revolutionizing Customer Service with Virtual Agents and Agent Assist

Getting Started with AI: 8 Strategies for Responsible Use of AI

Getting Started with AI: 8 Strategies for Responsible Use of AI

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M&A Webinar Series: Insights on Mergers, Acquisitions & Value Creation