3 steps to employee engagement*


employee engagementA recent Deloitte study found that 79% of businesses are seriously worried about employee engagement and retention (ranking #2 in issues of concern). It’s not news that if your employees love their work and the environment you have created, they will treat customers better, innovate, and continuously improve your business.

So how do you create or maintain a meaningful, fulfilling work environment for your employees?

1. Hold managers accountable for employee engagement

You can feel a good culture when you walk into a room. The same goes for when there’s a culture problem. Managers should be able to feel it, and leaders need to hold managers accountable for addressing the problems.

Managers need to teach and communicate. They need to take ownership of how their people feel and be accountable and responsive to negative feelings or general apathy. When managers build healthy, collaborative relationships with staff, they create the transparency and authenticity that employees crave.

2.Implement and monitor employee engagement results

Employee engagement happens on a day-to-day basis. It is not a quarterly touchpoint that is only addressed in a formal review process.

Great companies have managers who look at engagement as a real-time metric. Great managers are aware of their employees’ behaviours, reactions, and concerns.

3.Build a brand that people can believe in

We default to Simon Sinek here, “Great companies don’t hire skilled people and motivate them, they hire already motivated people and inspire them. People are either motivated or they are not. Unless you give motivated people something to believe in, something bigger than their job to work toward, they will motivate themselves to find a new job and you’ll be stuck with whoever’s left.”

This is what a brand is. It’s not the product, it’s the lifestyle you can have if you buy into the product. Apple is a great example of this line of thinking. When your employees believe in what you do, when they buy into your brand, their passion, their attitude, their work ethic and engagement can bolster your brand significantly. Passion is a great motivator.


It’s important to remember that healthy, happy, focused people are not only happier, but they also make better decisions, become better leaders, and drive greater value for their organizations.


*adapted from a panel discussion hosted by Tom Gimbel of LaSalle Network



How much “Excellence” is in your operation?

Operations ExcellenceIn today’s fast paced world organizations are challenged with doing more with less. More throughput, higher customer satisfaction, faster to market, and an overall lower unit cost. Managing these pressures can often result in over-taxed employees who may be under-engaged.

If you want to engage employees and drive significant change in a sustainable fashion, you need to provide purpose and direction. Daily goals, effective change management, coaching and feedback training, ensure employees can connect with the task at hand. The Burnie Group’s Operations Excellence program does just that in less than 3 months. Through technology-driven efficiencies and improvements to operational processes, your employees will not only benefit from greater clarity and alignment across the business, but you will begin delivering your desired results with greater velocity and increased profitability year over year.

The Burnie Group believes that by transforming your back office operations through data-driven insights and increasing employee engagement, efficiency is increased, strain is decreased, and customer requirements are met.

With over 25 years of experience in employee performance improvement, The Burnie Group is your destination for Operations Excellence. Our clients include top 5 Canadian banks, leading insurance companies and pension funds.

We guarantee a dramatic advancement in employee effectiveness and engagement. Our clients typically realize operational savings of 20% or more within the first twelve months of our program. Let us help you transform your business.

Learn more about the Burnie Group’s Operations Excellence Program, click here.



A time management strategy that works!

effective time management

Do you struggle with time management? Do you have more to do in a day than you do hours to do them? Are you on the go from when you wake up to when that you crash back into bed at night? Do you often wish you had more time in the day?

Organizations routinely squander their most precious and finite resource – their executives’ time. Time management is not just a personal-productivity issue over which you and your company have no control; it is an organizational issue whose root causes are embedded in corporate structure and culture. Executive time is often viewed as limitless, with all good opportunities treated as a high priority regardless of capacity to effectively drive them forward. And having more time doesn’t always mean getting more done, and it doesn’t guarantee you’ll get the right things done either. As it goes, the less time you have, the more you need effective time management.

Winston Churchill famously stated, “He who fails to plan is planning to fail.

At The Burnie Group, we’ve learned that the secret to effective time management isn’t a life hack, it’s knowing where you’re spending your time, identifying opportunities and prioritizing planning. Successful executives are very careful about how they spend their time. No matter how you slice it, we all have 24 hours in a day, so the key lies in learning to use our time wisely.

The Burnie Group’s data-driven insights we help you create time budgets, and formalize the process of allocating time. By tackling this problem systematically, we ensure that skills and resources are being leveraged most effectively, to drive your organization’s strategic goals. Stop wasting your valuable time – make effective time management a top priority.

Learn more about the Burnie Group’s Executive Time Management Diagnostics service, click here.



Understand your end-to-end operations

optimize operations

As organizations grow and evolve, they often try to rejuvenate and optimize operations by creating or redesigning business processes. However, in spite of good intentions and hefty investments, efforts to optimize operations can often be slow to progress and make few tangible changes. All change projects are tough to pull off, but process-based change is particularly tricky. Without fully understanding your end-to-end operations, re-defining processes can become an arduous and harrowing endeavour.

Executives often flounder when taking on the task of defining or re-defining processes, realizing that change needs to happen, but being unsure about what exactly needs to be changed, by how much, and when. This uncertainty manifests itself in hesitant decisions, confused planning, and unproductive discussions. Traditional process mapping is often slow and resource-consuming. Faced with these shortcomings, it can be challenging to gain the forward momentum necessary to grow and evolve as a business in today’s fast-paced, competitive marketplace.

We know from over two decades of operations diagnostics experience that it takes an in-depth understanding of your existing processes, their strengths and inefficiencies, and the strategies that will best improve your end-to-end operations to implement change and begin to see benefits. This is why the Burnie Group’s turnkey Automated Process Diagnostic program provides comprehensive insights into your organization’s operational processes – insights based on hard data. In only 5-6 weeks, you will have a detailed roadmap in hand, your organization will begin to realize tangible results, and be best positioned for success.

Learn more about the Burnie Group’s Automated Process Diagnostics service, click here.