Video
July 27, 2023
How Conversational and Generative AI Will Shape the Future of Contact Centers
Eli Federman and Ankit Vig discussed how conversational and generative AI will impact contact centers and service delivery in our ENGAGE webinar.
Expert opinions, insights and trends from Burnie Group’s industry leaders in management consulting.
Video
July 27, 2023
Eli Federman and Ankit Vig discussed how conversational and generative AI will impact contact centers and service delivery in our ENGAGE webinar.
Video
June 2, 2023
David Burnie talked to Steve LaValle, Co-CEO of WonderBotz, as part of WonderBotz CEO Chatz. They discuss their business journeys, why they decided to set up their specialized firms, and how to enable your center of excellence (CoE) with powerful strategies and resources.
Video
June 16, 2022
After winning the Blue Prism Global Partner Excellence Award for Client Business Impact in Telecommunications, David Burnie, Principal and Founder of Burnie Group, shared some insights on our award-winning work.
Video
January 17, 2019
Video
May 27, 2018
Video
January 27, 2018