Methodology, tools and technology proven to create measurable results
Our clients typically realize:
» 10-20% reduction in operating costs
» 5-10% increase in employee engagement
» 10-20% top-line revenue growth
Our Technology and Operations practice is comprised of a number of focused, industry-leading programs that can help your organization dramatically improve its performance. Our practice areas include:
Automated Process Diagnostic
Understand your end-to-end operations. Receive in-depth operational insights in just five weeks.
Benchmarking
Drive your operations to best-in-class performance. Uncover the five metrics that matter with our proprietary peer benchmarks and value-focused approach.
Operations Excellence
Transform your back office operations in less than three months. Realize a 20% increase in productivity while enhancing employee engagement and the customer experience.
Performance Management & Analytics
Discover more valuable insights. We turn your raw data into actionable intelligence in less time and for half the cost of our competitors.
Blockchain Consulting & Implementation
Use blockchain’s innovative technology to open new business opportunities, reduce transaction costs and boost trust & security.
Robotic Process Automation
Transform your business with speed and precision. Improve productivity and reduce costs by more than 80% in as little as eight weeks.
The Burnie Group expertise also spans a broad range of operations topics, including:
» Sales effectiveness
» Contact centre operations
» Branch operations
» Shared services and outsourcing
» Workforce management
» Project management
» Change management