Eli Federman, Omnichannel & Contact Center Practice Leader at Burnie Group, shares what it is like to work with us on contact center benchmarking, target operating model design, and service delivery strategies.
Expert opinions, insights and trends from Burnie Group’s industry leaders in management consulting.
Eli Federman, Omnichannel & Contact Center Practice Leader at Burnie Group, shares what it is like to work with us on contact center benchmarking, target operating model design, and service delivery strategies.