Contact Center Automation Calculator

Calculate your savings with contact center automation

Use this convenient calculator to estimate the savings you can achieve with contact center automation.

You’ll instantly learn how much you can save in your first and fifth years based on industry benchmarks.

Enter your data here

Number of Frontline Employees

Average Frontline Employee Salary

Annual Call Volume

Average Handle Time (seconds)

Average Wrap Up Time (seconds)

Results based on your data

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Assumptions Automatability Expected

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Assumptions Automatability Low

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Assumptions Automatability High

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Assumptions Automation Efficiency Expected

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Assumptions Automation Efficiency Low

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Assumptions Automation Efficiency High

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Assumptions Agent Overhead Expected

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Assumptions Agent Overhead Low

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Assumptions Agent Overhead High

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Assumptions Annual Attrition Expected

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Assumptions Annual Attrition Low

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Assumptions Annual Attrition High

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Assumptions Recruiting Cost Expected

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Assumptions Recruiting Cost Low

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Assumptions Recruiting Cost High

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Assumptions Training Period (weeks) Expected

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Assumptions Training Period (weeks) Low

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Assumptions Training Period (weeks) High

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Assumptions Ramp-Up Time (weeks) Expected

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Assumptions Ramp-Up Time (weeks) Low

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Assumptions Ramp-Up Time (weeks) High

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Assumptions Ramp-Up Efficiency Expected

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Assumptions Ramp-Up Efficiency Low

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Assumptions Ramp-Up Efficiency High

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Assumptions Work Day (hrs) Expected

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Assumptions Work Day (hrs) Low

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Assumptions Work Day (hrs) High

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Assumptions Work Week Expected

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Assumptions Work Week Low

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Assumptions Work Week High

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Current State Agents

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Current State - Agents - Bottom-Up

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Current State - Agent Cost

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Current State - Loss to Attrition

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Current State - Recruiting Cost

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Current State - Training Cost

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Current State - Ramp-up Cost

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Current State - Total Attrition Cost

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Current State - Total Staff Cost

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Future State - FTE Released Expected

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Future State - FTE Released Low

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Future State - FTE Released High

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Future State - Agents Expected

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Future State - Agents Low

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Future State - Agents High

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Future State - Agent Cost Expected

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Future State - Agent Cost Low

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Future State - Agent Cost High

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Future State - Loss to Attrition Expected

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Future State - Loss to Attrition Low

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Future State - Loss to Attrition High

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Future State - Recruiting Cost Expected

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Future State - Recruiting Cost Low

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Future State - Recruiting Cost High

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Future State - Training Cost Expected

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Future State - Training Cost Low

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Future State - Training Cost High

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Future State - Ramp-up Cost Expected

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Future State - Ramp-up Cost Low

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Future State - Ramp-up Cost High

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Future State - Total Attrition Cost Expected

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Future State - Total Attrition Cost Low

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Future State - Total Attrition Cost High

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Future State - Total Staff Cost Expected

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Future State - Total Staff Cost Low

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Future State - Total Staff Cost High

1st Year Benefits - Low

1st Year Benefits - Medium

1st Year Benefits - High

5 Year Benefits - Low

5 Year Benefits - Medium

5 Year Benefits - High

Contact center automation radically changes customer interaction

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