Operations methodology, tools, and technology for proven, measured results

Our operations leaders can help your organization to better deliver on its customer promise while reducing operating costs, increasing employee engagement, and driving top-line revenue growth.  We employ best-in-class methodologies (e.g., Lean and Six Sigma) while leveraging technology to transform the way an organization works.

Dave, Sebastian and Najeeb work together - operations consultants

Operations Diagnostic

Understand the current state of your operations and develop a roadmap for your future initiatives.

Operations Excellence

Drive productivity while enhancing employee engagement and customer experience.

Performance Management

Discover more valuable insights to improve performance, execution and decision-making by leveraging Burnie Group’s performance management capabilities.

Process Improvement

Improve operational efficiency and build lean business processes with our process improvement capabilities.

Target Operating Model

Align your operations with your strategic priorities with a target operating model.

Burnie Group's expertise also spans a broad range of operations topics, including:

  • Sales effectiveness
  • Contact centre operations
  • Branch operations
  • Back office operations
  • Shared services and outsourcing
  • Project management
  • Change management

Testimonials

“This was my first time working with an external consulting firm, and I can see why you are special. Your consultants were very talented. My experience with Burnie Group was nothing but positive, and I walked away with a stronger team, a lot more knowledge and a tighter grasp on my processes, priorities and goals.”

Sun Life Financial

“Burnie Group's team gave our organization an actionable plan after only a few weeks during which they integrated and understood our situation very well very quickly. The mix of IT and management consulting by the Burnie Group was exactly the mix we needed to redefine IT and its strategy in our org.”

Vladimir Kacar, SVP Client Engagement at BrandActive

“My experience with Burnie Group was nothing but positive. I walked away with a stronger team, a lot more knowledge and a tighter grasp on my processes, priorities and goals.”

Whitney W., Creative Team Manager at Sun Life Financial

Our insights on operations

Our operations leaders

Graeme Hartlen

Graeme Hartlen

Practice Leader, Strategy & Operations

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Alexey Saltykov

Alexey Saltykov

Practice Leader, Post-Merger Integrations

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Transform your business operations with expert consulting.

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