Operations

Operations methodology, tools, and technology for proven, measured results

Our operations leaders can help your organization to better deliver on its customer promise while reducing operating costs, increasing employee engagement, and driving top-line revenue growth. We employ best-in-class methodologies (e.g., Lean and Six Sigma) while leveraging technology to transform the way an organization works.

Dave, Sebastian and Najeeb work together - operations consultants

Operations Diagnostic

Understand the current state of your operations and develop a roadmap for your future initiatives.

Operations Excellence

Drive productivity while enhancing employee engagement and customer experience.

Performance Management

Discover more valuable insights to improve performance, execution and decision-making by leveraging Burnie Group’s performance management capabilities.

Process Improvement

Improve operational efficiency and build lean business processes with our process improvement capabilities.

Target Operating Model

Align your operations with your strategic priorities with a target operating model.

Burnie Group's expertise also spans a broad range of operations topics, including:

Sales effectiveness
Contact centre operations
Branch operations
Back office operations
Shared services and outsourcing
Project management
Change management

Testimonials

“We were proud to work with Burnie Group and are very pleased with the results. They are an excellent partner who worked with all levels of our organization to create a robust strategic plan.”

Steve Foster, SVP, Retirement Operations at Revera

“Burnie Group was very collaborative. They integrated the project lead's input and adapted very well to various stakeholder leads. The team provided thought leadership throughout the engagement. The engagement deliverables were practical and relevant, with excellent augmentation to our executive team.”

Annita Lala, Chief of Staff at Stealth Monitoring

“My experience with Burnie Group was nothing but positive. I walked away with a stronger team, a lot more knowledge and a tighter grasp on my processes, priorities and goals.”

Whitney W., Creative Team Manager at Sun Life Financial