Operations methodology, tools, and technology for proven, measured results
Our operations leaders can help your organization to better deliver on its customer promise while reducing operating costs, increasing employee engagement, and driving top-line revenue growth. We employ best-in-class methodologies (e.g., Lean and Six Sigma) while leveraging technology to transform the way an organization works.
Target Operating Model
Align your operations with your strategic priorities with a target operating model.
Customer Journey Mapping
Improve your customer experience across all stages of the customer journey.
Operational Excellence
Drive productivity while enhancing employee engagement and customer experience.
Workforce Management
Our workforce management program can increase your operational capacity and productivity.
Burnie Group's expertise also spans a broad range of operations topics, including:
- Sales effectiveness
- Contact centre operations
- Branch operations
- Back office operations
- Shared services and outsourcing
- Project management
- Change management
Testimonials
“We were proud to work with Burnie Group and are very pleased with the results. They are an excellent partner who worked with all levels of our organization to create a robust strategic plan.”
"Burnie Group is tremendously skilled at absorbing information quickly and synthesizing it into useful decision making material. It's obvious that they are very collaborative behind the scenes and strive to foster the same approach with their clients. Their ability to assess a problem, propose a solution that makes sense, and articulate it in a way that is easily understood is a true talent and very much appreciated."
“We really appreciate the experience and expertise that Burnie Group brings to the table. Burnie Group’s contact centre benchmark has helped us to make key strategic decisions.”
Our insights on operations
Transform your business operations with expert consulting.
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