Operations methodology, tools, and technology for proven, measured results
Our operations leaders can help your organization to better deliver on its customer promise while reducing operating costs, increasing employee engagement, and driving top-line revenue growth. We employ best-in-class methodologies (e.g., Lean and Six Sigma) while leveraging technology to transform the way an organization works.
Target Operating Model
Align your operations with your strategic priorities with a target operating model.
Customer Journey Mapping
Improve your customer experience across all stages of the customer journey.
Operational Excellence
Drive productivity while enhancing employee engagement and customer experience.
Workforce Management
Our workforce management program can increase your operational capacity and productivity.
Burnie Group's expertise also spans a broad range of operations topics, including:
- Sales effectiveness
- Contact centre operations
- Branch operations
- Back office operations
- Shared services and outsourcing
- Project management
- Change management
Testimonials
“Thank you to Burnie Group for their excellent work with our executive team. The level of professionalism, preparatory work, onsite facilitation, and follow-through will give us a finished product that will benefit our business for years to come.”
“[Burnie Group] did a nice job getting to know our business and industry and honing in on issues and priorities.”
“[Burnie Group] engaged the right stakeholders, fully understood our business, and provided a very thorough step-by-step implementation plan for us to execute.”
Our insights on operations
Transform your business operations with expert consulting.
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