Operations

Operations methodology, tools, and technology for proven, measured results

Our operations leaders can help your organization to better deliver on its customer promise while reducing operating costs, increasing employee engagement, and driving top-line revenue growth. We employ best-in-class methodologies (e.g., Lean and Six Sigma) while leveraging technology to transform the way an organization works.

Dave, Sebastian and Najeeb work together - operations consultants

Target Operating Model

Align your operations with your strategic priorities with a target operating model.

Customer Journey Mapping

Improve your customer experience across all stages of the customer journey.

Operational Excellence

Drive productivity while enhancing employee engagement and customer experience.

Workforce Management

Our workforce management program can increase your operational capacity and productivity.

Burnie Group's expertise also spans a broad range of operations topics, including:

Sales effectiveness
Contact centre operations
Branch operations
Back office operations
Shared services and outsourcing
Project management
Change management

Testimonials

“Burnie Group got up to speed in understanding our business, our customers and how we operate extremely quickly and just as quickly helped create, shape and formulate a comprehensive, supportable and executable strategic roadmap that we could proudly say came from within."

President and CEO

"Flexibility on the project timeline and the ability to deliver the required scope was key to the quality of the final deliverable. Without that flexibility, I'm not sure what we would have had for a final product. Thanks, Andrew, Ghalib and Sean! I would engage BG again to work with Andrew and his team."

Tim Bzowey, EVP at Financial Services Regulatory Authority

“Burnie Group is wonderful in transformation of a company. They are efficient and consistent in their approach to force results and implement decisions or strategies that aligns with the clients. They are also open to criticisms and great in working towards the best result possible.”

Francis Kuruvilla, Senior RPA Developer at SCM Insurance