Operations

Operations methodology, tools, and technology for proven, measured results

Our operations leaders can help your organization to better deliver on its customer promise while reducing operating costs, increasing employee engagement, and driving top-line revenue growth. We employ best-in-class methodologies (e.g., Lean and Six Sigma) while leveraging technology to transform the way an organization works.

Dave, Sebastian and Najeeb work together - operations consultants

Operations Diagnostic

Understand the current state of your operations and develop a roadmap for your future initiatives.

Operations Excellence

Drive productivity while enhancing employee engagement and customer experience.

Performance Management

Discover more valuable insights to improve performance, execution and decision-making by leveraging Burnie Group’s performance management capabilities.

Process Improvement

Improve operational efficiency and build lean business processes with our process improvement capabilities.

Target Operating Model

Align your operations with your strategic priorities with a target operating model.

Burnie Group's expertise also spans a broad range of operations topics, including:

Sales effectiveness
Contact centre operations
Branch operations
Back office operations
Shared services and outsourcing
Project management
Change management

Testimonials

"This is what world-class looks like. Thanks for being our partner and working on solving customer problems."

Patrick S. Finn, President & General Manager of the Americas at Blue Prism

"Burnie Group is tremendously skilled at absorbing information quickly and synthesizing it into useful decision making material. It's obvious that they are very collaborative behind the scenes and strive to foster the same approach with their clients. Their ability to assess a problem, propose a solution that makes sense, and articulate it in a way that is easily understood is a true talent and very much appreciated."

Keri-Ann Hamilton, Program Manager at TSX Trust

"Burnie Group helped make something that seemed insurmountable more manageable and doable. We appreciate your time and dedication and hope to work with you again in the future."

Sarah Birt, Managing Director at TSX Trust