Operations methodology, tools, and technology for proven, measured results
Our operations leaders can help your organization to better deliver on its customer promise while reducing operating costs, increasing employee engagement, and driving top-line revenue growth. We employ best-in-class methodologies (e.g., Lean and Six Sigma) while leveraging technology to transform the way an organization works.
Target Operating Model
Align your operations with your strategic priorities with a target operating model.
Customer Journey Mapping
Improve your customer experience across all stages of the customer journey.
Operational Excellence
Drive productivity while enhancing employee engagement and customer experience.
Workforce Management
Our workforce management program can increase your operational capacity and productivity.
Burnie Group's expertise also spans a broad range of operations topics, including:
- Sales effectiveness
- Contact centre operations
- Branch operations
- Back office operations
- Shared services and outsourcing
- Project management
- Change management
Testimonials
“We were proud to work with Burnie Group and are very pleased with the results. Excellent partners who worked with all levels of our organization to create a robust strategic plan.“
“In the past 4 or 5 integrations, we have not seen a comms/training plan like what you are doing. I can totally see the value in doing this.”
“I have been part of many strategic planning exercises over my many years as an executive and partnering with Burnie Group was by far the best – the best in terms of subject matter expertise, methodology, originality, organization, comprehensiveness, timeliness and final product and outcome. All at a cost that was fair, reasonable, and better than other consulting firms. I would use Burnie Group again in a minute and wouldn't hesitate to recommend them to others. In fact, I already have.”
Our insights on operations
Transform your business operations with expert consulting.
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