Operations methodology, tools, and technology for proven, measured results
Our operations leaders can help your organization to better deliver on its customer promise while reducing operating costs, increasing employee engagement, and driving top-line revenue growth. We employ best-in-class methodologies (e.g., Lean and Six Sigma) while leveraging technology to transform the way an organization works.
Target Operating Model
Align your operations with your strategic priorities with a target operating model.
Customer Journey Mapping
Improve your customer experience across all stages of the customer journey.
Operational Excellence
Drive productivity while enhancing employee engagement and customer experience.
Workforce Management
Our workforce management program can increase your operational capacity and productivity.
Burnie Group's expertise also spans a broad range of operations topics, including:
- Sales effectiveness
- Contact centre operations
- Branch operations
- Back office operations
- Shared services and outsourcing
- Project management
- Change management
Testimonials
What set the Burnie Group apart was their ability to turn strategy into action. The plan was detailed, measurable, and easy to implement, and the team’s knowledge built immediate credibility and trust.
"Eli and his team were very engaged in the project. It really is evident they enjoy what they do and are excited to help and bring value in their recommendations. They got everyone involved in the project on the company side excited and eager to work together."
“My experience with Burnie Group was nothing but positive. I walked away with a stronger team, a lot more knowledge and a tighter grasp on my processes, priorities and goals.”
Our insights on operations
Transform your business operations with expert consulting.
CONNECT WITH US