Transform your business with speed and precision using RPA

Improve productivity and reduce costs by more than 85% in as little as eight weeks by implementing Robotic Process Automation (RPA).

Robotic Process Automation
Home | Technology & Operations | Robotic Process Automation

Transform your back office operations with RPA

Our Robotic Process Automation program improves the speed, quality and efficiency of complex back-office operations. Through the application of deep subject matter expertise and state-of-the-art technology, your business will attain transformative and measurable results.

Reduce Costs and Improve Performance

  • Reduce your OPEX by more than 85%.
  • Cut delivery times

Deploy and Scale Quickly

  • Transform enterprise wide operations
  • Re-use technology and know-how across your organization

Eliminate Errors and Reduce Fraud

  • Eliminate errors, minimize rework
  • Reduce fraud

Do you want to explore how RPA can help your organization?
We can help.

What is Robotic Process Automation?

Robotic Process Automation (RPA) is a technology for automating complex processes. Software robots act as virtual workers, completing tasks usually performed by people, often across multiple systems.

What is RPA?

  • Automation of repetitive rules-based processes
  • Innovative IT solution that does not require integration with your tools
  • “Mirroring” of activities performed by your staff

What is NOT RPA?

  • Simple screen scraping or application macros
  • IT solution that needs to be integrated with every single application in your organization
  • Artificial Intelligence capable of complex decision making

How can RPA be applied in your industry?

RPA can be applied across multiple industries to automate various processes. The Burnie Group’s RPA solutions are tailored to each industry in which it is applied. Below is an overview of various areas that RPA implementation is applicable by industry. Can’t find yours? Contact us to discuss opportunities.

INDUSTRY Front-line/Channels Back-office operations Core Functions Cross Functions
 RPA in Banking
  • Contact centre support (e.g. customer data entry and copy & paste)
  • Setting up new accounts
  • Credit checks
  • Processing of transaction
  • Risk management
  • Statements and confirmations
  • Approvals (e.g. credit cards, mortgages, loans, etc.)
  • Amortization of assets
  • Fraud Detection
  • Collection and Billing
  • Customer analytics
 RPA in Insurance
  • New application processing including data entry
  • 3rd party management (e.g. commission calculation)
  • Support of underwriting decisions
  • New policy Issuance
  • Preparing new customer packages
  • Policy data changes
  • Confirmation/ statements
  • Support of claims management
  • Benefits management
  • New staff onboarding
  • Support of collection services
 RPA in Financial Services
  • Client Onboarding
  • Set up / processing of new products
  • Customer data entry (e.g. copy and paste)
  • Regulatory and compliance checks
  • Settlements and account reconciliation
  • Recordkeeping
  • Pension benefits admin
  • Trading
  • Institutional accounting
  • Finance and accounting
  • HR processes
  • Tax
 RPA in Telecom
  • Seasonal suspend
  • Customer complaints triage / mining
  • Processing of customer requests
  • Data cleansing and processing
  • Information gathering and entry
  • Account bundling
  • Handling of address changes (e.g. moves)
  • Proactive offers / handling of service disruption
  • Work force management
  • Accounts payable process
  • Collections
RPA in Healthcare
  • Patient admin
  • Appointment booking/ modification
  • Coding and abstracting
  • Data entry/ reconciliation
  • Patient record migration
  • Inventory tracking
  • Accounts payable/receivable
  • Billing and claims processing

Planning to introduce RPA in your organization? We’ve already done it many times for many clients. Let’s talk.

Why Use Robotic Process Automation?

There are many benefits to implementing Robotic Process Automation within an organization. It not only reduces labour costs and improve process accuracy and speed; but also provides many benefits to employees.

benefits of rpa robotic process automation

How to execute a successful RPA project

There are several key factors to executing a successful RPA project. Click on the following for details.

1. Select the right process

  • High-value processes with large potential costs savings to realize the benefits of RPA
  • High-volume transactions
  • Processes with manual components can be eliminated by robotic process automation to reduce human errors

2. Select the right software

  • Each RPA software has different strengths for different applications.
  • Select the right RPA solutions for the right process
  • Assess each RPA solution from multiple perspectives

3. Choose accredited developers

  • Accredited developers have abundant RPA implementation experience
  • By choosing accredited developers for your project you will better achieve your RPA goals
  • All Burnie Group implementors are RPA developer certified

4. Build or Buy

  • RPA consulting helps you build in-house capabilities
  • The Burnie Group offers various RPA services that cater to your business needs
  • RPA consulting service providers have more up-to-date skills than an in-house team

Want to understand how your organization can benefit from RPA? Let us answer your questions.

We offer an array of RPA services

It doesn’t matter which stage of the automation journey you’re in our RPA professionals will help you develop a tailored RPA strategy for your organization that will ensure you can enjoy the benefits of RPA in weeks, not months or years. Here is an overview of our RPA services:

Our RPA offering Scope of Burnie Group RPA services Timeline
RPA health check assessment robotic process automationRPA Health-Check Assessment
  • Assessment of RPA capabilities
  • Evaluation of RPA benefits
  • Readiness of infrastructure, security, BCP/DR
  • Program structure, project selection, KPI, etc.
2-5 days
rpa rapid resizing robotic process automationRPA Rapid Sizing
  • Rapid identification and prioritization of possible RPA initiatives
  • Rapid design estimates
  • Building of full business cases
2 weeks
rpa implementation process modelling robotic process automationRPA Implementation
  • Process modelling
  • RPA coding and implementation
  • RPA testing (e.g. in testing environment)
  • RPA roll-out into live environment
8-10 weeks
RPA Enterprise Strategy
  • Top-down assessment of opportunities and RPA software selection
  • Development of a thorough RPA implementation package (strategy, targets, KPI and Execution approach to maximize RPA benefits)
4 weeks
RPA Capability Building
  • RPA developer training and mentoring
  • RPA certification for developers
  • Design of internal Centre of Excellence
4 Weeks
RPA Vendor Selection
  • Detailed review of program/solution capabilities required for successful RPA implementation
  • Assessment of vendors’ technical services to support RPA solution
2-4 weeks
Other RPA Services
  • RPA in-depth industry expertise
  • On-demand RPA resources
  • RPA workshops and executive briefings

Interested in introducing RPA to your organization?
Let us answer your questions.

20+ years of industry and automation experience

The Burnie Group Robotic Process Automation practice leaders have 20+ years experience in automation, business process improvement and technology. We have implemented automation programs, redesigned business processes and transformed performance management practices at top 5 Canadian banks, leading insurance companies and national telecommunications firms.

Improve quality and reduce costs by 85%

We guarantee simplified, efficient and modernized back office operations. You will improve customer experience with faster and more accurate decisions while reducing costs by more than 85%.