Operational Excellence
Drive a 20% increase in productivity while enhancing employee engagement and the customer experience.
What is Operational Excellence
Operational Excellence is a set of approaches, practices, and tools that target maximizing efficiency in Operations without loosing focus on time, quality, cost, and employees. Many elements of it are common across various organizations (e.g. lean, digitization, etc.), some can be though unique and reflect company-specific culture.
Operational Excellence (OE) and The Burnie Group
We offer a comprehensive and transformative training program designed to enhance the knowledge and capabilities of team leaders. Our program aims to build four critical capabilities:
- Operational Intelligence
- Business Intelligence
- Performance Management
- Workforce Agility
Thinking about transforming your organization and driving efficiency? Our Operational Excellence program can help.
Operational Excellence matters across all industries
Here are some examples of back-office Operations and cross-functions / shared services where Operational Excellence delivers very significant results based on our experience driven both by type of activities (i.e. repeatable, supported by IT systems) and resource-consuming (i.e. relying on numerous human resources)
| INDUSTRY | Operations / Back-Office |
 Operational Excellence in Banking |
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 Operational Excellence in Insurance |
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Operational Excellence in Institutional Accounting |
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 Pension Benefits |
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Long-Term Care & Healthcare |
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Interested in the benefits of our Operational Excellence program? We’re happy to demonstrate how it can be applied in your industry.
Improve employee engagement and productivity
Our Operations Excellence program is a structured 10-week certification focused on enhancing employee performance. You will improve employee engagement and operating performance through standardized management practices and training.
Enhance Employee Engagement
Empower individuals to make better decisions and focus on your customers.
Improve Productivity
Elevate employee performance and improve quality to better meet the needs of your customers.
Create Better Leaders
Upgrade management practices and enhance performance insights.
Comprehensive Operational Excellence Approach
The Operations Excellence Program challenges managers to work closely with their teams, helping them improve relevant production skills and develop a better understanding of workload and available resources.
Sustained improvement of key performance indicators is achieved through the use of weekly planning and staff development. Operational Excellence often leads to:
– improved customer service
– reduced costs
– increased productivity
– better utilization of resources
– enhanced capacity alignment
Most importantly though, our Program leads to stronger communication and shared objectives across the firm, from upper management to front line staff.
The Burnie Group offers a number of Operational Excellence programs
The Burnie Group offers various programs tailored to your organization’s needs and budget. Please see the below examples of standard programs we offer and the components of each of those programs.
| Full 10 Week Program | 6 Week Program | 3 Week Program (OE Express) | |
| Process Mapping |  |
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| Data Capturing | |
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| Analytics & Insights | |
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| Visual Board & Staff Management | |
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| Coaching | |
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| Capacity Planning | |
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| Long Range Forecasting | |
Not sure which program is the right fit for your organization? Our Operational Excellence experts look forward to providing guidance on our offerings.
Three key components of Operations Excellence projects
| 1. A Robust Technology Platform | 2. A Best-in-class Workforce Management Program | 3. Superior Process Execution |
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Learn more about our Workforce Management program |
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Operational Excellence Examples – Case Studies
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Asset Management |
Commercial Real Estate |
Insurance |
| Background:
A top 5 bank was expanding their offerings and expecting an increase in demand. The Burnie Group’s OE practice helped the bank create more capacity without expanding their workforce while providing in depth documentation of the client’s processes. |
Background:
A fortune 500 financial institution engaged The Burnie Group’s OE practice to create a more productive and managed workforce. |
Background:
A large insurance company lacked workflow transparency across all lines of business and limited measures of documentation and reporting. |
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25+ years of expertise in employee performance improvement
Operations Excellence practice leaders have a combined 25+ years experience in employee performance improvement. Our clients include top 5 Canadian banks, leading insurance companies and pension funds.
Transform your business
We guarantee a dramatic advancement in employee effectiveness and efficiency. Our clients typically realize operational savings of 20% or more. Our Operations Excellence program will transform your business.