As more businesses move towards digital channels for services and sales, it becomes increasingly important to have a comprehensive IT strategy in place. Effective information technology (IT) is necessary to enable a digital strategy. IT can enable and improve your business model and deliver a superior customer experience.
A successful IT strategy spans four main areas: applications, infrastructure, user-level support, and IT management and governance.
IT applications refer to all types of applications within your organization and extend to application development (e.g. coding, testing) and application maintenance (e.g. release and version management, bugs handling, updates). Types of IT applications include:
- Business applications (e.g. core systems in banking, claims systems in insurance)
- Functional applications enabling your support such as HR, Finance and Compliance (e.g. HRIS, MIS, Finance systems/ledges)
- System applications that support IT development and the operations of your technology (e.g. testing systems, helpdesk tools, mainframe operating systems)
IT infrastructure refers to data centres, IT backups and mirroring, mainframes, servers and associated infrastructure and storage. It also includes various types of networks, such as WAN and LAN. Depending on the type of organization, IT infrastructure can also include additional technology elements such as telephony, speech recording and scanning stations (e.g. for incoming mail).
As the name suggests, user-level support is all about technology and services supporting users. It spans across hardware (e.g. laptops, desktops, monitors, smartphones), software (e.g. PC operating systems, system images, personal device security, VPN, productivity software, essential office tools and email software.) and associated services such as helpdesk and field IT service.
IT management and governance
IT management and governance is the glue that holds all IT structures together. It covers an extensive range of topics such as IT mission, relationship management, management of IT requirements and demand, project management, benchmarking, service level agreements (SLA), compliance, policies and procedures, and much more.
IT management frameworks we use
IT topics can be complex. A large insurance company, for example, can have thousands of IT systems, hundreds of IT suppliers and IT staff distributed worldwide. Given the complexity of IT topics, The Burnie Group has numerous IT strategy frameworks to facilitate the development of IT strategy, such as:
- Baselining – analyzing computer network performance by comparing current performance to historical performance, called a baseline.
- IT landscaping – arranging hardware, software and facility elements in a specific configuration to support an organization’s business operations.
- Technology maturity assessments – assessing the maturity of a technology to determine its readiness for operations.
- IT strategy scenario evaluation – comparing and evaluating IT strategy alternatives to determine the best strategy for your organization’s needs.
- IT architecture design – designing the structure of an IT system.
- IT driver tree assessment – determining how IT can drive business value.
- IT benchmarking – benchmarking IT metrics, such as costs and operations, against peers.
- IT roadmapping – determining the actions, steps and resources needed to execute an IT strategy.
IT strategy experience across industries
The Burnie Group’s IT strategy consultants have hands-on knowledge and experience across all aspects of IT. They have experience designing IT strategies for clients across various industries, including financial services, life and non-life insurance, risk management, retail, real estate, telecommunications and more.