Telecommunications

Consumers want the latest technology, the fastest speeds, and reassurance that their data and privacy are safeguarded. Companies must deliver services efficiently and seamlessly in an increasingly competitive market under increasing public, regulator, and media scrutiny.

Burnie Group’s telecommunications experts offer a full suite of services supplemented with cutting-edge technology and practices to assist companies better understand their customers’ needs, welcome changing technology, and build out lean operations that adapt to the latest innovations.

Strategy consulting: Burnie Group’s telecom experts can design strategies to suit your specific needs. Our understanding of your business, customers’ needs and expectations, evolving technologies, and industry convergence enables us to build efficient and agile operations.

IT strategy: IT systems are integral to the telecommunications industry. Burnie Group’s IT consultants have in-depth industry knowledge and experience across all information technology pillars, including application development and maintenance, infrastructure, and user support. Using best practices, we design lean IT target states to ensure your technology fully supports your company and can adapt to upcoming innovations.

Workforce management: Burnie Group’s WFM solutions harness state-of-the-art technologies to improve performance and maximize your team’s potential. Our solutions help clients develop innovative employee engagement programs, improved resource planning, and better team management.

Robotic process automation: Robotic process automation (RPA) can improve the speed, quality and efficiency of complex back-office operations and functions such as transaction processing and credit checks. Not only will you benefit from shorter processing times and reduced error rates, but your staff can free their time from redundant manual processes, to focus on delivering services to your clients.

Benchmarking: Burnie Group’s benchmarking program evaluates your operating performance against your peers in the telecom industry. By identifying the appropriate metrics, you can make changes needed to improve customer experience.