Contact Center Automation Calculator

Calculate your savings with contact center automation

Use this convenient calculator to estimate the savings you can achieve with contact center automation.

You’ll instantly learn how much you can save in your first and fifth years based on industry benchmarks.

Enter your data here

Number of Frontline Employees

Average Frontline Employee Salary

Annual Call Volume

Average Handle Time (seconds)

Average Wrap Up Time (seconds)

Results based on your data

This field is hidden when viewing the form

Assumptions Automatability Expected

This field is hidden when viewing the form

Assumptions Automatability Low

This field is hidden when viewing the form

Assumptions Automatability High

This field is hidden when viewing the form

Assumptions Automation Efficiency Expected

This field is hidden when viewing the form

Assumptions Automation Efficiency Low

This field is hidden when viewing the form

Assumptions Automation Efficiency High

This field is hidden when viewing the form

Assumptions Agent Overhead Expected

This field is hidden when viewing the form

Assumptions Agent Overhead Low

This field is hidden when viewing the form

Assumptions Agent Overhead High

This field is hidden when viewing the form

Assumptions Annual Attrition Expected

This field is hidden when viewing the form

Assumptions Annual Attrition Low

This field is hidden when viewing the form

Assumptions Annual Attrition High

This field is hidden when viewing the form

Assumptions Recruiting Cost Expected

This field is hidden when viewing the form

Assumptions Recruiting Cost Low

This field is hidden when viewing the form

Assumptions Recruiting Cost High

This field is hidden when viewing the form

Assumptions Training Period (weeks) Expected

This field is hidden when viewing the form

Assumptions Training Period (weeks) Low

This field is hidden when viewing the form

Assumptions Training Period (weeks) High

This field is hidden when viewing the form

Assumptions Ramp-Up Time (weeks) Expected

This field is hidden when viewing the form

Assumptions Ramp-Up Time (weeks) Low

This field is hidden when viewing the form

Assumptions Ramp-Up Time (weeks) High

This field is hidden when viewing the form

Assumptions Ramp-Up Efficiency Expected

This field is hidden when viewing the form

Assumptions Ramp-Up Efficiency Low

This field is hidden when viewing the form

Assumptions Ramp-Up Efficiency High

This field is hidden when viewing the form

Assumptions Work Day (hrs) Expected

This field is hidden when viewing the form

Assumptions Work Day (hrs) Low

This field is hidden when viewing the form

Assumptions Work Day (hrs) High

This field is hidden when viewing the form

Assumptions Work Week Expected

This field is hidden when viewing the form

Assumptions Work Week Low

This field is hidden when viewing the form

Assumptions Work Week High

This field is hidden when viewing the form

Current State Agents

This field is hidden when viewing the form

Current State - Agents - Bottom-Up

This field is hidden when viewing the form

Current State - Agent Cost

This field is hidden when viewing the form

Current State - Loss to Attrition

This field is hidden when viewing the form

Current State - Recruiting Cost

This field is hidden when viewing the form

Current State - Training Cost

This field is hidden when viewing the form

Current State - Ramp-up Cost

This field is hidden when viewing the form

Current State - Total Attrition Cost

This field is hidden when viewing the form

Current State - Total Staff Cost

This field is hidden when viewing the form

Future State - FTE Released Expected

This field is hidden when viewing the form

Future State - FTE Released Low

This field is hidden when viewing the form

Future State - FTE Released High

This field is hidden when viewing the form

Future State - Agents Expected

This field is hidden when viewing the form

Future State - Agents Low

This field is hidden when viewing the form

Future State - Agents High

This field is hidden when viewing the form

Future State - Agent Cost Expected

This field is hidden when viewing the form

Future State - Agent Cost Low

This field is hidden when viewing the form

Future State - Agent Cost High

This field is hidden when viewing the form

Future State - Loss to Attrition Expected

This field is hidden when viewing the form

Future State - Loss to Attrition Low

This field is hidden when viewing the form

Future State - Loss to Attrition High

This field is hidden when viewing the form

Future State - Recruiting Cost Expected

This field is hidden when viewing the form

Future State - Recruiting Cost Low

This field is hidden when viewing the form

Future State - Recruiting Cost High

This field is hidden when viewing the form

Future State - Training Cost Expected

This field is hidden when viewing the form

Future State - Training Cost Low

This field is hidden when viewing the form

Future State - Training Cost High

This field is hidden when viewing the form

Future State - Ramp-up Cost Expected

This field is hidden when viewing the form

Future State - Ramp-up Cost Low

This field is hidden when viewing the form

Future State - Ramp-up Cost High

This field is hidden when viewing the form

Future State - Total Attrition Cost Expected

This field is hidden when viewing the form

Future State - Total Attrition Cost Low

This field is hidden when viewing the form

Future State - Total Attrition Cost High

This field is hidden when viewing the form

Future State - Total Staff Cost Expected

This field is hidden when viewing the form

Future State - Total Staff Cost Low

This field is hidden when viewing the form

Future State - Total Staff Cost High

1st Year Benefits - Low

1st Year Benefits - Medium

1st Year Benefits - High

5 Year Benefits - Low

5 Year Benefits - Medium

5 Year Benefits - High

Contact center automation radically changes customer interaction

Benefits of Contact Centre Automation by percentage

Schedule a consultation with our team to learn more about contact center automation.

SCHEDULE A CONSULTATION

Not ready for a consultation? Read our article about the benefits you can gain by collaborating with a management consultant.