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Insights from Burnie Group

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International Women’s Day: Breaking Biases and Creating an Inclusive Culture in the Workplace

International Women’s Day: Breaking Biases and Creating an Inclusive Culture in the Workplace

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Cover of Operating Model Canvas

Book Review: An Accessible Guide to Operating Model Design

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Transforming the Contact Center Experience in Banking with Automation Burnie Group-UiPath Webinar

Transforming the Contact Center Experience in Banking with Automation

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Five Main Phases of a Post-Merger Integration Circle

Post-Merger Integration Checklist: Lessons and Examples from Real Integrations

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4 Hidden Problems that Can Drive Inefficiency in Your Operations

4 Hidden Problems that Can Drive Inefficiency in Your Operations

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Three team members at a management consulting firm work together on a laptop. Behind them is a colourful abstract painting.

Top 5 Reasons To Hire a Management Consulting Firm

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Everything You Need to Know About Mergers and Acquisitions

Everything You Need to Know About Mergers and Acquisitions

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Chatbot conversation on smartphone screen app interface with artificial intelligence technology providing virtual assistant customer support and information, person holding a smartphone

How Chatbots are Transforming Financial Services and Insurance

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Female Motorist Involved In Car Accident Calling Insurance Company to Make a Claim

The Future of P&C Insurance in Canada: Part 3 – Claims

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A frontline employee is assisted by contact centre automation

12 Benefits of Contact Center Automation for Your Organization

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Burnie Group is an award-winning management consulting firm that partners with clients to drive innovation, increase productivity, and improve the customer and employee experience.

CanadianSME National Business Awards The Diversity and Inclusion Award 2023 Finalist

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