• About Us
    • Diversity, Equity & Inclusion
    • Mission, Vision & Values
    • Social Impact
    • Media
    • Careers
    • Hiring Process
  • Team
  • Contact Us

LinkedIn

Youtube

Burnie Group
  • Industries
    • Financial Services
    • Insurance
    • Private Equity
    • Long Term Care
    • Senior Living
  • Capabilities
    • M & A
      • Commercial Due Diligence
      • Value Creation
      • Post-Merger Integration Consulting
      • Divestitures and Carve-Outs
    • Strategy
      • Corporate Strategy
      • Strategic Planning and Alignment
      • Technology Strategy
      • Primary Research
    • Operations
      • Target Operating Model
      • Customer Journey Mapping
      • Operations Excellence
      • Workforce Management
    • Omnichannel
      • Contact Center
      • Branch
      • Interactive Voice Response
      • Chatbot Consulting
    • People
      • Organizational Design
      • Workforce Management
      • Performance Management
      • Change Management Consulting
      • Roles and Responsibilities
    • Technology
      • IT Strategy
      • AI
      • Intelligent Automation
      • Intelligent Document Processing
  • Clients
  • Insights

Insights from Burnie Group

Expert opinions, insights and trends from Burnie Group’s industry leaders in management consulting.

Subscribe to our Newsletter

Search Insights

Sort By Topics

  • Artificial Intelligence
  • Case Studies
  • Contact Center
  • Customer Experience
  • Digitization
  • Employee Engagement
  • Financial Services
  • Insurance
  • M&A
  • Machine Learning
  • Operations
  • People & Organization
  • Post-Merger Integration
  • Press Release
  • Private Equity
  • RPA
  • Strategy
  • Technology & Automation
  • Value Creation
  • Workforce Management
Growth 500 2019 banner - Canada's Fastest Growing Companies

PRESS RELEASE: The Burnie Group achieves third consecutive top 100 rank in 2019 Growth 500 ranking of Canada’s Fastest-Growing Companies

Read Article
PRESS RELEASE: Retail Strategy and Operations expert, Graeme Hartlen, joins Burnie Group

PRESS RELEASE: Retail Strategy and Operations expert, Graeme Hartlen, joins Burnie Group

Read Article
7 Reasons Why You Need an Innovation Strategy

7 Reasons Why You Need an Innovation Strategy

Read Article
INFOGRAPHIC: Intelligent Automation Primer

INFOGRAPHIC: Intelligent Automation Primer

Read Article
intelligent automation - human hand points to a series of light up networks

Intelligent Automation: 5 Key Benefits for Your Business

Read Article
what is artificial intelligence

What Can Artificial Intelligence Do?

Read Article
what is artificial intelligence

What is Artificial Intelligence?

Read Article
Chatbot conversation on smartphone screen app interface with artificial intelligence technology providing virtual assistant customer support and information, person holding a smartphone

How to Use Artificial Intelligence

Read Article
Growth 500 2018 banner - Canada's Fastest Growing Companies

The Burnie Group achieves second consecutive top 100 rank in 2018 Growth 500 ranking

Read Article
managing people in a time of automation - graphic with people moving and balancing through a system of gears

Managing People in a Time of Automation

Read Article

Burnie Group is an award-winning management consulting firm that partners with clients to drive innovation, increase productivity, and improve the customer and employee experience.

CanadianSME National Business Awards The Diversity and Inclusion Award 2023 Finalist

LinkedIn

Youtube

350 Bay St #200,
Toronto, ON M5H 2S6

416-306-8349

contact@burniegroup.com

© Copyright 2026 The Burnie Group Inc. All right reserved.

  • Privacy Policy
  • Cookie Policy
  • Accessibility Policy