• About Us
    • Diversity, Equity & Inclusion
    • Mission, Vision & Values
    • Social Impact
    • Media
    • Careers
    • Hiring Process
  • Team
  • Contact Us

LinkedIn

Youtube

Burnie Group
  • Industries
    • Financial Services
    • Insurance
    • Private Equity
    • Retail
    • Telecommunications
    • Long Term Care
  • Capabilities
    • Strategy
      • Corporate Strategy
      • Digital Strategy
      • Primary Research
      • Strategic Alignment
    • Operations
      • Operations Diagnostic
      • Operations Excellence
      • Performance Management
      • Process Improvement
      • Process Mining and Task Mining
      • Target Operating Model
    • Mergers & Acquisitions
      • Primary Research
      • Commercial Due Diligence
      • Value Creation
      • Post-Merger Integration
      • Divestitures and Carve-Outs
    • Technology & Automation
      • Artificial Intelligence
      • Center of Excellence
      • Contact Center Automation
      • Intelligent Automation
      • Intelligent Document Processing
      • IT Strategy
      • Robotic Process Automation
      • Technology Strategy
    • People & Organization
      • Change Management
      • Employee Experience
      • Organizational Design
      • Role Accountability & Decision Rights
      • Workforce Management
    • Customer Experience
      • Customer Journey Mapping
      • Omnichannel Design
      • Target Operating Model
  • Contact Center
    • Contact Center Automation
    • Contact Center Technology
    • Customer Journey Mapping
    • Health Check
    • Process Optimization Programs
    • Target Operating Model
  • Clients
  • Insights

Insights from Burnie Group

Expert opinions, insights and trends from Burnie Group’s industry leaders in management consulting.

Subscribe to our Newsletter

Search Insights

Sort By Topics

  • Artificial Intelligence
  • Case Studies
  • Contact Center
  • Customer Experience
  • Digitization
  • Employee Engagement
  • Financial Services
  • Insurance
  • M&A
  • Machine Learning
  • Operations
  • People & Organization
  • Post-Merger Integration
  • Press Release
  • Private Equity
  • RPA
  • Strategy
  • Technology & Automation
  • Value Creation
  • Workforce Management
Assessing Automation Maturity: A Crucial Step for Sustainable Automation Excellence

Assessing Automation Maturity: A Crucial Step for Sustainable Automation Excellence

Read Article
P&C insurance team managers claims operations

How a Leading Canadian Insurer Developed Best-in-Class P&C Claims Operations

Read Article
Webinar feature image: How Conversational and Generative AI Will Shape the Future of Contact Centers

How Conversational and Generative AI Will Shape the Future of Contact Centers

Read Article
woman using smartphone to interact with IVR

Unlocking IVR Success: 10 Essential Questions to Start Your Journey

Read Article
A marketing team works on an email campaign - a new operating model enabled the

How a Canadian Life Insurer’s New Operating Model Dramatically Improved Performance

Read Article
The Most Important KPIs for Contact Centers

The Most Important KPIs for Contact Centers

Read Article
Contact center three women working as frontline employees

How to Build a Best-in-Class Employee Experience in the Contact Center

Read Article
ENGAGE 2023: Highlights from Our Conference for Contact Center Leaders

ENGAGE 2023: Highlights from Our Conference for Contact Center Leaders

Read Article
SS&C Blue Prism Award winner square

Burnie Group Wins Third Consecutive SS&C Blue Prism Partner Excellence Award for Client Business Impact in Telecommunications

Read Article
Approved mortgage loan agreement application

How Lenders Can Win More Mortgage Broker Business

Read Article

Burnie Group is an award-winning management consulting firm that partners with clients to drive innovation, increase productivity, and improve the customer and employee experience.

CanadianSME National Business Awards The Diversity and Inclusion Award 2023 Finalist

LinkedIn

Youtube

350 Bay St #200,
Toronto, ON M5H 2S6

416-306-8349

contact@burniegroup.com

© Copyright 2024 The Burnie Group Inc. All right reserved.

  • Privacy Policy
  • Accessibility Policy