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How Conversational and Generative AI Can Support the Future of Contact Centers

How Conversational and Generative AI Can Support the Future of Contact Centers

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Assessing Automation Maturity: A Crucial Step for Sustainable Automation Excellence

Assessing Automation Maturity: A Crucial Step for Sustainable Automation Excellence

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P&C insurance team managers claims operations

How a Leading Canadian Insurer Developed Best-in-Class P&C Claims Operations

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Webinar feature image: How Conversational and Generative AI Will Shape the Future of Contact Centers

How Conversational and Generative AI Will Shape the Future of Contact Centers

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woman using smartphone to interact with IVR

Unlocking IVR Success: 10 Essential Questions to Start Your Journey

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A marketing team works on an email campaign - a new operating model enabled the

How a Canadian Life Insurer’s New Operating Model Dramatically Improved Performance

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The Most Important KPIs for Contact Centers

The Most Important KPIs for Contact Centers

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Contact center three women working as frontline employees

How to Build a Best-in-Class Employee Experience in the Contact Center

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ENGAGE 2023: Highlights from Our Conference for Contact Center Leaders

ENGAGE 2023: Highlights from Our Conference for Contact Center Leaders

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SS&C Blue Prism Award winner square

Burnie Group Wins Third Consecutive SS&C Blue Prism Partner Excellence Award for Client Business Impact in Telecommunications

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Burnie Group is an award-winning management consulting firm that partners with clients to drive innovation, increase productivity, and improve the customer and employee experience.

CanadianSME National Business Awards The Diversity and Inclusion Award 2023 Finalist

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