• About Us
    • Diversity, Equity & Inclusion
    • Mission, Vision & Values
    • Social Impact
    • Media
    • Careers
    • Hiring Process
  • Team
  • Contact Us

LinkedIn

Youtube

Burnie Group
  • Industries
    • Financial Services
    • Insurance
    • Private Equity
    • Retail
    • Telecommunications
    • Long Term Care
  • Capabilities
    • Strategy
      • Corporate Strategy
      • Digital Strategy
      • Primary Research
      • Strategic Alignment
    • Operations
      • Operations Diagnostic
      • Operations Excellence
      • Performance Management
      • Process Improvement
      • Process Mining and Task Mining
      • Target Operating Model
    • Mergers & Acquisitions
      • Primary Research
      • Commercial Due Diligence
      • Value Creation
      • Post-Merger Integration
      • Divestitures and Carve-Outs
    • Technology & Automation
      • Artificial Intelligence
      • Center of Excellence
      • Contact Center Automation
      • Intelligent Automation
      • Intelligent Document Processing
      • IT Strategy
      • Robotic Process Automation
      • Technology Strategy
    • People & Organization
      • Change Management
      • Employee Experience
      • Organizational Design
      • Role Accountability & Decision Rights
      • Workforce Management
    • Customer Experience
      • Customer Journey Mapping
      • Omnichannel Design
      • Target Operating Model
  • Contact Center
    • Contact Center Automation
    • Contact Center Technology
    • Customer Journey Mapping
    • Health Check
    • Process Optimization Programs
    • Target Operating Model
  • Clients
  • Insights
Subscribe to our Newsletter

Search Insights

Sort By Topics

  • Artificial Intelligence
  • Case Studies
  • Contact Center
  • Customer Experience
  • Digitization
  • Employee Engagement
  • Financial Services
  • Insurance
  • M&A
  • Machine Learning
  • Operations
  • People & Organization
  • Post-Merger Integration
  • Press Release
  • Private Equity
  • RPA
  • Strategy
  • Technology & Automation
  • Value Creation
  • Workforce Management
Close up of hands holding a smartphone and taking a photo at the scene of a car accident to submit as first notice of loss for a car insurance claim

How Automation Can Support First Notice of Loss (FNOL) Reports

Read Article
Event poster for webinar Challenging the Gender Gap and Empowering Women in Automation

Challenging the Gender Gap and Empowering Women in Automation

Read Article
Insights from Transforming Insurance Operations with an Automation Center of Excellence at SCM Insurance Services -Burnie Group SCM UiPath SortSpoke webinar feature image

Transforming Insurance Operations Through Automation and AI

Read Article
An insurance broker manually fills paper health insurance forms. A laptop is open behind him.

How Intelligent Automation is Changing the Insurance Industry

Read Article
intelligent automation - human hand points to a series of light up networks

Intelligent Automation: 5 Key Benefits for Your Business

Read Article
managing people in a time of automation - graphic with people moving and balancing through a system of gears

Managing People in a Time of Automation

Read Article
applications of artificial intelligence

29 Cutting Edge Applications of Artificial Intelligence

Read Article
22 Benefits of Robotic Process Automation (RPA)

22 Benefits of Robotic Process Automation (RPA)

Read Article
7 mistakes to avoid when implementing Robotic Process Automation

7 mistakes to avoid when implementing Robotic Process Automation

Read Article
What Can RPA Do for Your Business?

What Can RPA Do for Your Business?

Read Article

Burnie Group is an award-winning management consulting firm that partners with clients to drive innovation, increase productivity, and improve the customer and employee experience.

CanadianSME National Business Awards The Diversity and Inclusion Award 2023 Finalist

LinkedIn

Youtube

350 Bay St #200,
Toronto, ON M5H 2S6

416-306-8349

contact@burniegroup.com

© Copyright 2025 The Burnie Group Inc. All right reserved.

  • Privacy Policy
  • Accessibility Policy