Operations methodology, tools, and technology for proven, measured results
Our operations leaders can help your organization to better deliver on its customer promise while reducing operating costs, increasing employee engagement, and driving top-line revenue growth. We employ best-in-class methodologies (e.g., Lean and Six Sigma) while leveraging technology to transform the way an organization works.
Target Operating Model
Align your operations with your strategic priorities with a target operating model.
Customer Journey Mapping
Improve your customer experience across all stages of the customer journey.
Operational Excellence
Drive productivity while enhancing employee engagement and customer experience.
Workforce Management
Our workforce management program can increase your operational capacity and productivity.
Burnie Group's expertise also spans a broad range of operations topics, including:
- Sales effectiveness
- Contact centre operations
- Branch operations
- Back office operations
- Shared services and outsourcing
- Project management
- Change management
Testimonials
“Burnie Group’s contact centre benchmark has exceeded our expectations. The approach and insights are far better than other benchmarks we’ve done in the past.”
"In a world filled with so much negativity, it is so refreshing to hear of a group like Burnie Group that is really making a difference in our organizations."
"My experience with Burnie Group has been truly exceptional. What differentiates David and his team is their ability and willingness to span from the strategic to execution - in particular, the latter. Burnie Group became indoctrinated in our business, understood our organization dynamics, and was able to both guide the strategic conversation while bringing executional acumen and plugging key gaps as we went through these integrations."
Our insights on operations
Transform your business operations with expert consulting.
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