Media Presence Archives

Media Presence

July 21, 2022

David Burnie Talks About Contact Center Transformation Using a Digital Workforce

David Burnie talked to Michael Marchuk for Blue Prism’s Transform NOW podcast about the way that automation is transforming contact ...

Media Presence

June 3, 2022

How Did a Communications Giant Transform its Customer Experience? Ask Bell Canada

With support from Burnie Group, Bell Canada implemented Blue Prism’s Service Assist solution as part of an ongoing contact center ...

Media Presence

June 28, 2019

AI isn’t great at solving problems, and other surprising truths discussed by experts at Brace for Impact event

The convergence of five disruptive technologies will transform business but few companies really know where to start. That was the ...

Media Presence

March 31, 2019

Jobless Economy Caused by AI – What Should We Do?

In this article, we revisit our interview with Doug Heintzman and discuss the social and economic impact of the Fourth ...

Media Presence

March 27, 2019

Counterpoint: The overblown blockchain hype is done. But blockchain’s real benefits are just beginning

Like many other emerging technologies that have risen to the pantheon of global “game-changer” status (remember Google glass?), it’s not ...

Media Presence

February 1, 2019

A New Social Contract and AI’s Most Imminent Problems

For over half a century, humankind has pondered the “singularity”, a doomsday scenario where an artificial superintelligence changes the fundamental nature ...

Media Presence

January 30, 2019

The vast potential of blockchain technology

Next year will mark the 10th anniversary of bitcoin, a global electronic currency invented by a mysterious anonymous figure called ...

Media Presence

January 14, 2019

David Burnie on Building a Boutique Firm

David Burnie is a McKinsey alum and the founder of The Burnie Group, a boutique consulting firm based in Toronto. David is ...