Insights from Burnie Group

Expert opinions, insights and trends from Burnie Group’s industry leaders in management consulting.

Developing A Meaningful Employee Journey in the Contact Center

Developing A Meaningful Employee Journey in the Contact Center

Customer survey as part of primary research

7 Reasons Primary Research is Valuable for the Strategy Process

Unlocking the Power of Hyperautomation in Your Contact Center

Unlocking the Power of Hyperautomation in Your Contact Center

Matrix organization team collaboration square

Solving Challenges in Matrix Organization Structures

All You Need for an Effective Post-Merger Integration Plan

All You Need for an Effective Post-Merger Integration Plan

ENGAGE Webinar Series: Engaging Customers & Employees in Contact Centers

Accountability alignment project approach

5 Step Approach to Resolving Decision Conflicts and Achieving Organizational Alignment

Business leaders collaborate to define accountabilities - a team of five gathers around a boardroom table

How a Financial Services Organization Defined Accountabilities and Decision Rights

9 Key Phases of IT Integration in Mergers and Acquisitions - feature image

9 Key Phases of IT Integration in Mergers and Acquisitions

Three coworkers use a Kanban board to improve performance

How a Canadian Life Insurer’s New Operating Model Dramatically Improved Performance