• About Us
    • Diversity, Equity & Inclusion
    • Mission, Vision & Values
    • Social Impact
    • Media
    • Careers
    • Hiring Process
  • Team
  • Contact Us

LinkedIn

Youtube

Burnie Group
  • Industries
    • Financial Services
    • Insurance
    • Private Equity
    • Long Term Care
    • Senior Living
  • Capabilities
    • M & A
      • Commercial Due Diligence
      • Value Creation
      • Post-Merger Integration
      • Divestitures and Carve-Outs
    • Strategy
      • Corporate Strategy
      • Strategic Planning and Alignment
      • Technology Strategy
      • Primary Research
    • Operations
      • Target Operating Model
      • Customer Journey Mapping
      • Operations Excellence
      • Workforce Management
    • Omnichannel
      • Contact Center
      • Branch
      • Interactive Voice Response
      • Chatbot Consulting
    • People
      • Organizational Design
      • Workforce Management
      • Performance Management
      • Change Management
      • Roles and Responsibilities
    • Technology
      • IT Strategy
      • AI
      • Intelligent Automation
      • Intelligent Document Processing
  • Clients
  • Insights

Insights from Burnie Group

Expert opinions, insights and trends from Burnie Group’s industry leaders in management consulting.

Subscribe to our Newsletter

Search Insights

Sort By Topics

  • Artificial Intelligence
  • Case Studies
  • Contact Center
  • Customer Experience
  • Digitization
  • Employee Engagement
  • Financial Services
  • Insurance
  • M&A
  • Machine Learning
  • Operations
  • People & Organization
  • Post-Merger Integration
  • Press Release
  • Private Equity
  • RPA
  • Senior Living
  • Strategy
  • Technology & Automation
  • Value Creation
  • Workforce Management
How a Large Telco Saw a Transformative Impact After Implementing Contact Center Automation

How a Large Telco Saw a Transformative Impact After Implementing Contact Center Automation

Read Article
How a Regional Bank Improved Customer Experience with Intelligent Automation

How a Regional Bank Improved Customer Experience with Intelligent Automation

Read Article
Three team members at a management consulting firm work together on a laptop. Behind them is a colourful abstract painting.

Top 5 Reasons To Hire a Management Consulting Firm

Read Article
How an Insurer Increased Productivity with an Operations Excellence Program

How an Insurer Increased Productivity with an Operations Excellence Program

Read Article
How a Telehealth Provider Developed an Actionable Growth Strategy

How a Telehealth Provider Developed an Actionable Growth Strategy

Read Article

Burnie Group is an award-winning management consulting firm that partners with clients to drive innovation, increase productivity, and improve the customer and employee experience.

CanadianSME National Business Awards The Diversity and Inclusion Award 2023 Finalist

LinkedIn

Youtube

350 Bay St #200,
Toronto, ON M5H 2S6

416-306-8349

contact@burniegroup.com

© Copyright 2025 The Burnie Group Inc. All right reserved.

  • Privacy Policy
  • Accessibility Policy