• About Us
    • Diversity, Equity & Inclusion
    • Mission, Vision & Values
    • Social Impact
    • Media
    • Careers
    • Hiring Process
    • Our 15 Year Anniversary
    • Testimonials
  • Team
  • Contact Us

LinkedIn

Youtube

Burnie Group
  • Industries
  • Capabilities
    • M & A
      • Commercial Due Diligence
      • Value Creation
      • Post-Merger Integration
      • Divestitures and Carve-Outs
    • Strategy & Operations
      • Strategic Planning and Alignment
      • Target Operating Model
      • Operations Excellence
      • Primary Research
      • Intelligent Automation
      • Technology Strategy
    • Customer Channels
      • Contact Center
      • Branch
      • IVR and Chatbot
    • People
      • Organizational Design
      • Change Management
      • Roles and Responsibilities
  • Clients
  • Insights
  • Case Studies

Our Work

Discover the breadth of our experience and the results we have delivered for clients facing complex business challenges.

Subscribe to our Newsletter

Search Case Studies

Sort By Topics

  • Artificial Intelligence
  • Case Studies
  • Contact Center
  • Customer Experience
  • Digitization
  • Employee Engagement
  • Financial Services
  • Insurance
  • M&A
  • Machine Learning
  • Operations
  • People & Organization
  • Post-Merger Integration
  • Private Equity
  • RPA
  • Strategy
  • Technology & Automation
  • Value Creation
  • Workforce Management
How a Large Telco Saw a Transformative Impact After Implementing Contact Center Automation

How a Large Telco Saw a Transformative Impact After Implementing Contact Center Automation

Read Article
How a Regional Bank Improved Customer Experience with Intelligent Automation

How a Regional Bank Improved Customer Experience with Intelligent Automation

Read Article
Three team members at a management consulting firm work together on a laptop. Behind them is a colourful abstract painting.

Top 5 Reasons To Hire a Management Consulting Firm

Read Article
How an Insurer Increased Productivity with an Operations Excellence Program

How an Insurer Increased Productivity with an Operations Excellence Program

Read Article
How a Telehealth Provider Developed an Actionable Growth Strategy

How a Telehealth Provider Developed an Actionable Growth Strategy

Read Article

Burnie Group is an award-winning management consulting firm that partners with clients to drive innovation, increase productivity, and improve the customer and employee experience.

CanadianSME National Business Awards The Diversity and Inclusion Award 2023 Finalist

LinkedIn

Youtube

350 Bay St #200,
Toronto, ON M5H 2S6

416-306-8349

contact@burniegroup.com

© Copyright 2026 The Burnie Group Inc. All right reserved.

  • Privacy Policy
  • Cookie Policy
  • Accessibility Policy