• About Us
    • Diversity, Equity & Inclusion
    • Mission, Vision & Values
    • Social Impact
    • Media
    • Careers
    • Hiring Process
  • Team
  • Contact Us

LinkedIn

Youtube

Burnie Group
  • Industries
    • Financial Services
    • Insurance
    • Private Equity
    • Retail
    • Telecommunications
    • Long Term Care
  • Capabilities
    • Strategy
      • Corporate Strategy
      • Digital Strategy
      • Primary Research
      • Strategic Alignment
    • Operations
      • Operations Diagnostic
      • Operations Excellence
      • Performance Management
      • Process Improvement
      • Process Mining and Task Mining
      • Target Operating Model
    • Mergers & Acquisitions
      • Primary Research
      • Commercial Due Diligence
      • Value Creation
      • Post-Merger Integration
      • Divestitures and Carve-Outs
    • Technology & Automation
      • Artificial Intelligence
      • Center of Excellence
      • Contact Center Automation
      • Intelligent Automation
      • Intelligent Document Processing
      • IT Strategy
      • Robotic Process Automation
      • Technology Strategy
    • People & Organization
      • Change Management
      • Employee Experience
      • Organizational Design
      • Role Accountability & Decision Rights
      • Workforce Management
    • Customer Experience
      • Customer Journey Mapping
      • Omnichannel Design
      • Target Operating Model
  • Contact Center
    • Contact Center Automation
    • Contact Center Technology
    • Customer Journey Mapping
    • Health Check
    • Process Optimization Programs
    • Target Operating Model
  • Clients
  • Insights

Insights from Burnie Group

Expert opinions, insights and trends from Burnie Group’s industry leaders in management consulting.

Subscribe to our Newsletter

Search Insights

Sort By Topics

  • Artificial Intelligence
  • Case Studies
  • Contact Center
  • Customer Experience
  • Digitization
  • Employee Engagement
  • Financial Services
  • Insurance
  • M&A
  • Machine Learning
  • Operations
  • People & Organization
  • Post-Merger Integration
  • Press Release
  • Private Equity
  • RPA
  • Strategy
  • Technology & Automation
  • Value Creation
  • Workforce Management
Burnie Group Instabase logos

Burnie Group and Instabase Unite to Transform Unstructured Data Into Actionable Insights with Generative AI

Read Article
Blue Prism Certified Partner Logo Gold Capability and Silver Delivery Provider square feature image

Burnie Group Earns SS&C Blue Prism Gold Capability Provider Certification

Read Article
SS&C Blue Prism Award winner square

Burnie Group Wins Third Consecutive SS&C Blue Prism Partner Excellence Award for Client Business Impact in Telecommunications

Read Article
Lean In Canada Burnie Group Partnership

Burnie Group Partners with Lean In Canada to Empower Women in Management Consulting

Read Article
Strategic Alignment Program press release feature image

Burnie Group’s Strategic Alignment Program Supports Leaders in Designing Organizational Strategy

Read Article
Burnie Group TrustPortal logo

Burnie Group and TrustPortal Hyperautomation Partnership to Digitally Transform Services and Experiences Across North America

Read Article
PRESS RELEASE: Burnie Group Celebrates 10 Years of Successfully Serving Clients

PRESS RELEASE: Burnie Group Celebrates 10 Years of Successfully Serving Clients

Read Article
Burnie Group Contact Centre Benchmarking logo square

PRESS RELEASE: Burnie Group Announces Innovative Contact Center Benchmark for Canadian Banks

Read Article
Blue background with text: Blue Prism Partner Excellence Awards 2021 The Burnie Group Regional Client Business Impact Telecommunications Americas: Regional Winner

PRESS RELEASE: Burnie Group Wins Blue Prism Regional Business Impact Award for Telecommunications in the Americas

Read Article
PRESS RELEASE: The Burnie Group Achieves Fourth Consecutive Rank on 2020 Growth List Ranking of Canada’s Fastest-Growing Companies

PRESS RELEASE: The Burnie Group Achieves Fourth Consecutive Rank on 2020 Growth List Ranking of Canada’s Fastest-Growing Companies

Read Article

Burnie Group is an award-winning management consulting firm that partners with clients to drive innovation, increase productivity, and improve the customer and employee experience.

CanadianSME National Business Awards The Diversity and Inclusion Award 2023 Finalist

LinkedIn

Youtube

350 Bay St #200,
Toronto, ON M5H 2S6

416-306-8349

contact@burniegroup.com

© Copyright 2024 The Burnie Group Inc. All right reserved.

  • Privacy Policy
  • Accessibility Policy