• About Us
    • Diversity, Equity & Inclusion
    • Mission, Vision & Values
    • Social Impact
    • Media
    • Careers
    • Hiring Process
  • Team
  • Contact Us

LinkedIn

Twitter

Facebook

Burnie Group
  • Industries
    • Financial Services
    • Insurance
    • Private Equity
    • Retail
    • Telecommunications
    • Long Term Care
  • Capabilities
    • Strategy
      • Corporate Strategy
      • Digital Strategy
      • Primary Research
      • Strategic Alignment
    • Operations
      • Operations Diagnostic
      • Operations Excellence
      • Performance Management
      • Process Improvement
      • Process Mining and Task Mining
      • Target Operating Model
    • Mergers & Acquisitions
      • Primary Research
      • Commercial Due Diligence
      • Value Creation
      • Post-Merger Integration
    • Technology & Automation
      • Artificial Intelligence
      • Center of Excellence
      • Contact Center Automation
      • Intelligent Automation
      • Intelligent Document Processing
      • IT Strategy
      • Robotic Process Automation
      • Technology Strategy
    • People & Organization
      • Change Management
      • Employee Experience
      • Organizational Design
      • Role Accountability & Decision Rights
      • Workforce Management
    • Customer Experience
      • Customer Journey Mapping
      • Omnichannel Design
      • Target Operating Model
  • Contact Center
    • Contact Center Automation
    • Contact Center Benchmarking
    • Contact Center Technology
    • Customer Journey Mapping
    • Health Check
    • Process Optimization Programs
    • Target Operating Model
  • Clients
  • Insights

Insights from Burnie Group

Expert opinions, insights and trends from Burnie Group’s industry leaders in management consulting.

Subscribe to our Newsletter

Search Insights

Sort By Topics

  • Artificial Intelligence
  • Benchmarking
  • Case Studies
  • Contact Center
  • Customer Experience
  • Digitization
  • Employee Engagement
  • Financial Services
  • Insurance
  • M&A
  • Machine Learning
  • Operations
  • People & Organization
  • Post-Merger Integration
  • Press Release
  • Private Equity
  • RPA
  • Strategy
  • Technology & Automation
  • Value Creation
  • Workforce Management
Group of diverse colleagues in an office setting

11 Tactics to Quickly Increase the Value of Your Organization

Read Article
How Operating Model Design Enabled a Bank to Improve Its Branch Operations

How Operating Model Design Enabled a Bank to Improve Its Branch Operations

Read Article
Five team members collaborate around a table in a meeting room with a wall of windows

How a Provider of Corporate Trust Services Created a Holistic Operating Model

Read Article
A customer interacts with a virtual agent through a chatbot

AI in Contact Centers: Revolutionizing Customer Service with Virtual Agents and Agent Assist

Read Article
Getting Started with AI: 8 Strategies for Responsible Use of AI

Getting Started with AI: 8 Strategies for Responsible Use of AI

Read Article
M&A Webinar Series feature imager

M&A Webinar Series: Insights on Mergers, Acquisitions & Value Creation

Read Article
Burnie Group Instabase logos

Burnie Group and Instabase Unite to Transform Unstructured Data Into Actionable Insights with Generative AI

Read Article
M&A finance synergies - close up of two people shaking hands with revenue information on the table below

M&A Synergies Explained

Read Article
Symbols overlaid on a picture of a person with a tablet and stylus. The words on top say AI and auto insurance.

How Artificial Intelligence is Driving Innovation in the Insurance Industry

Read Article
Predictive AI vs Generative AI: A Guide to Navigating the AI Landscape

Predictive AI vs Generative AI: A Guide to Navigating the AI Landscape

Read Article

Burnie Group is an award-winning management consulting firm that partners with clients to drive innovation, increase productivity, and improve the customer and employee experience.

CanadianSME National Business Awards The Diversity and Inclusion Award 2023 Finalist

LinkedIn

Twitter

Facebook

Youtube

350 Bay St #200,
Toronto, ON M5H 2S6

416-306-8349

contact@burniegroup.com

© Copyright 2024 The Burnie Group Inc. All right reserved.

  • Privacy Policy
  • Accessibility Policy