Insurance Consulting Services

We help insurers use technology to revitalize customer experience and make operating models more efficient.

Insurance Consulting Services
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We can help you champion innovation at your insurance company

Evolving technologies, increasing oversight, and shifting markets regularly bring new opportunities and challenges to the insurance sector. Carriers must continually adapt to strategic and operational challenges while delivering value to sponsors, policyholders, and shareholders.

The Burnie Group’s industry experts design and implement solutions to position you ahead of your competition. Our robust suite of services draws from industry-leading solutions and new technologies to help you lead and innovate in your business segments and across your company.

Looking for support from experienced Insurance consultants?

We know your business and operations

Individual Life Insurance

  • Standard Life Insurance
  • No Medical life Insurance
  • Wealth Management

Group Life Insurance

  • Group Benefits
  • Retirement plans
  • Health and Dental

Property and Casualty Insurance (P&C)

  • Car insurance
  • Home Insurance
  • Travel Insurance

Commercial Insurance

  • Bonds and Sureties
  • Marine Insurance
  • Small Business and Commercial

Clients we’ve worked with

Desjardins | insurance consulting

The Personal logo | insurance consulting

Medavie Blue Cross logo | The Burnie Group insurance consulting

La Capitale logo | The Burnie Group insurance consulting

RBC Insurance logo | The Burnie Group insurance consulting

Empire Life logo | The Burnie Group insurance consulting

Great-West Life logo | The Burnie Group insurance consulting

“The Burnie Group got up to speed in understanding our business, our customers and how we operate extremely quickly and just as quickly helped create, shape and formulate a comprehensive, supportable and executable strategic roadmap that we could proudly say came from within.

President and CEO

“We were proud to work with the Burnie Group and are very pleased with the results. Excellent partners who worked with all levels of our organization to create a robust strategic plan.“

SVP Operations

“A number of Canadian banks have worked with The Burnie Group to complete a Contact Centre benchmarking survey. I was impressed with the quality of work and information gleaned from the benchmark.“

SVP and Head Global Contact Centres

Looking to gain valuable insights on the insurance industry?

Strategy consulting in Insurance

Insurance Consulting Services

The Burnie Group ’s insurance consultants create business and technology strategies for small, medium, and enterprise-level carriers. We understand your business—customer and sponsor needs, your competitive environment, and regulatory framework—to help you leverage industry-leading practices and technologies to build lean operations.

Our extensive experience includes developing and implementing strategies in:

  • Corporate growth
  • Digital
  • Multi-channel distribution and sales
  • Post-merger integration and support

Learn more about our strategy consulting services.

Need support designing and implementing a business strategy for your insurance organization?

IT consulting for Insurance

Insurance Consulting Services

The Burnie Group’s insurance IT consultants have solid experience across all information technology pillars, including application development and maintenance, infrastructure, and user support. Using best practices, we support your business requirements keeping you lean and agile and ensuring your technology fully supports your company.

Some of our areas of IT strategy expertise include:

  • Contact centre technology
  • Cost reduction
  • Innovation
  • Multi-channel solutions, including those for digital and contact centres

Learn more about our IT consulting services.

Looking for experts in the insurance IT landscape?

Robotic Process Automation for Insurance 

Robotic process automation (RPA) can improve the speed, quality and efficiency of complex back-office operations and functions, ranging from transaction processing to benefits management. Your company can benefit from shorter processing times and reduced error rates while freeing your staff from mundane manual processes and administrative routine to focus on your clients and plan members.

The Burnie Group has one of North America’s largest and deepest RPA benches. This, combined with our accomplished in-house development team, means we can recommend, design, and implement your custom solution in a matter of weeks.

Our expert team has created and implemented RPA solutions to help clients gain efficiencies in areas including:

  • Accounting, collections, and finance
  • Account management, including new client set-up
  • Complaint management
  • Marketing and promotions
  • Product bundling
  • Shared services, such as HR and collections

Learn more about our RPA consulting and implementation services.

Curious about how RPA can streamline your Insurance business?

Workforce Management in Insurance 

Insurance Consulting Services

Your company’s biggest asset is its people. Regardless of where they are – in a corporate office or satellite location—the right workforce management program (WFM) can help boost efficiency, develop a more engaged and productive staff, and improve customer experience.

The Burnie Group’s WFM solutions harness state-of-the-art technologies to improve performance and maximize your team’s potential. Our solutions help clients develop innovative employee engagement programs, improve resource planning, and create better team management.

Achieve, our ten-week modular program offers best practices on a premium electronic platform. We’ve delivered this solution to many enterprise-level clients in the banking, financial services, and insurances sectors, seeing increases in team efficiency and effectiveness of up to 15 percent within a few months.

Learn more about our WFM consulting and implementation services.

Interested in putting a best-in-class WFM solution in your Insurance organization?

Blockchain in Insurance

Blockchain is poised to transform how the insurance sector does business. This breakthrough technology can facilitate trust and transparency in transactions while reducing costs and streamlining existing processes. When put in place, insurers (as well as banks and financial services companies) can use it to move money efficiently and better assess and mitigate risk.

The Burnie Group’s insurance IT consultants can support your company through all phases of deployment, from fit assessments to strategy to implementation using onshore and offshore resources.

We can support your organization its blockchain assessments and implementation of projects involving:

  • Automation with the help of smart contracts/policies
  • Better risk profiling and digital identities
  • Claim processing (e.g., trusted info, documentation, validated external data, automated payments, etc.)
  • Fraud-protected information exchange
  • Improved underwriting using a combination of IoT and blockchain
  • Robust and efficient payment mechanisms

Learn more about our blockchain consulting services.

Learn more about blockchain applications in the insurance industry.

Keen to use Blockchain to put you ahead of the competition?

Benchmarking in Insurance

Insurance Consulting Services

Insurance Consulting Services

The limited amount of detailed industry data can mean insurance companies struggle to establish their performance rates in comparison to their peers. The right tools, benchmarks, and assessments can help you determine what you’re doing correctly, what needs to be improved, and how you can stay ahead of the competition.

The Burnie Group’s benchmarking program evaluates your operating performance against your industry peers. By identifying the appropriate metrics, you can make changes needed to improve customer experience, which can influence your brand and reputation.

We offer a number of assessments and benchmarks across different channels, company functions, and businesses to help you determine where your company is and help you get to where you want to be. Some of these include:

Insurance business lines:

  • Individual Life
  • Group Life
  • P&C
  • Retirement


Insurance channels:

  • Branch,
  • Mobile
  • Online, including chats and bots
  • Phone, including IVR

Insurance functions:

  • Claims
  • Complaints
  • Loyalty and retention
  • Sales
  • Services
  • Shared Services

Learn more about our benchmarking consulting services.

Do you know where your insurance company stands today?