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Burnie Group
  • Industries
    • Financial Services
    • Insurance
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    • Retail
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    • Long Term Care
  • Capabilities
    • Strategy
      • Corporate Strategy
      • Digital Strategy
      • Primary Research
      • Strategic Alignment
    • Operations
      • Operations Diagnostic
      • Operations Excellence
      • Performance Management
      • Process Improvement
      • Process Mining and Task Mining
      • Target Operating Model
    • Mergers & Acquisitions
      • Primary Research
      • Commercial Due Diligence
      • Value Creation
      • Post-Merger Integration
      • Divestitures and Carve-Outs
    • Technology & Automation
      • Artificial Intelligence
      • Center of Excellence
      • Contact Center Automation
      • Intelligent Automation
      • Intelligent Document Processing
      • IT Strategy
      • Robotic Process Automation
      • Technology Strategy
    • People & Organization
      • Change Management
      • Employee Experience
      • Organizational Design
      • Role Accountability & Decision Rights
      • Workforce Management
    • Customer Experience
      • Customer Journey Mapping
      • Omnichannel Design
      • Target Operating Model
  • Contact Center
    • Contact Center Automation
    • Contact Center Technology
    • Customer Journey Mapping
    • Health Check
    • Process Optimization Programs
    • Target Operating Model
  • Clients
  • Insights

Our Capabilities

Burnie Group’s consulting capabilities focus on our clients’ business needs in strategy, operations, omnichannel, digitization, technology, and automation. Our top-tier consultants deliver insightful recommendations informed by in-depth industry expertise.

Strategy

  • Corporate Strategy
  • Digital Strategy
  • Primary Research
  • Strategic Alignment

Operations

  • Operations Diagnostic
  • Operations Excellence
  • Performance Management
  • Process Design
  • Target Operating Model

Mergers & Acquisitions

  • Carve-Outs & Divestitures
  • Commercial Due Diligence
  • Post-Merger Integration
  • Primary Research
  • Value Creation

Technology & Automation

    • Artificial Intelligence
    • Center of Excellence
    • Contact Center Automation
    • Intelligent Automation
    • Intelligent Document Processing
    • IT Strategy
    • Robotic Process Automation
    • Technology Strategy

People & Organization

  • Change Management
  • Employee Experience
  • Organizational Design
  • Role Accountability & Decision Rights
  • Workforce Management

Customer Experience

  • Customer Journey Mapping
  • Omnichannel Design
  • Target Operating Model

Contact Center

  • Contact Center Automation
  • Contact Center Benchmarking
  • Contact Center Technology
  • Health Check
  • Journey Mapping
  • Process Optimization Programs
  • Target Operating Model

Looking for management consulting support for your organization? We can help.

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Burnie Group is an award-winning management consulting firm that partners with clients to drive innovation, increase productivity, and improve the customer and employee experience.

CanadianSME National Business Awards The Diversity and Inclusion Award 2023 Finalist

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Toronto, ON M5H 2S6

416-306-8349

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