Eli Federman

Eli is a strategic Customer Experience and Contact Centre leader with 20+ years of management and consulting experience. Working with global clients from various industries and sectors, Eli’s focus is to optimize customer operations, generate new revenue opportunities and build a differentiated customer experience that creates competitive advantage. Eli is also the founder of Customer Service Simplified, a boutique consulting firm designed to take the “unnecessary effort” out of receiving customer service.

Eli’s experience includes: delivering multi-channel customer experiences, including, interactions via the phone, chat, IVR and social media. Deep expertise in the deployment and management of Contact Centres, including insourcing, outsourcing as well as start-up and consolidation.

Eli earned a Bachelor of Arts from Concordia University. Outside of work, Eli enjoys practicing martial arts, world travel, and staying fashion forward.