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IT Strategy

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IT strategy consulting will help drive your organization forward

It is not always easy to find a IT consultants who are able to drive sustainable value for your organization. The reason for that is that some consulting firms are good at dealing with IT topics, others focus on business strategy. We can do both. At The Burnie Group we fundamentally believe in two things:

  1. IT must enable your business to delver superior product / service to your clients
  2. Technology and innovation has potential to transform your business and be a source of superior competitive advantage

In order to deliver on both of these objectives, one needs IT consultants who both understand your business and also able to go in depth on any technology dimension.

Business Enablement

IT Strategy

Improve service quality and speed and contain costs.

Lean IT

IT Strategy

Streamline and simplify your complex IT landscape.

In-depth Experience

IT Strategy

Years of experience running and advising IT organizations.

Align IT with your strategy and business priorities

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Align IT with your strategy and business priorities

Your business priorities are a starting point for designing an IT strategy. We will:

  • Observe your current state of operations (what works, what does not work) and then focus on a short-, mid- or long-term strategy for your organization.
  • Review and understand your business priorities.
  • Involve your business and IT departments in the development of a comprehensive plan.
  • Consider the specifics of your business units, including special capabilities, geography, language requirements, regulation requirements, etc.
  • Consider your competitors’ capabilities and make sure you are one step ahead.

Bridging the gap between operations departments and IT providers will ensure that technology capabilities align with your business needs. We will:

  • Leverage our unique technology framework to enable a collaborative discussion between business and IT departments.
  • Identify existing issues on both sides. For example: A lack of CRM capabilities to support sales staff vs. potential security and latency issues.
  • Identify technology capabilities that will support both business and IT needs.

A practical approach will help define a target IT strategy for your organization – more expensive is not always better. We will:

  • Carefully plan your IT Strategy to have a concrete implementation plan and deliver an execution roadmap.
  • Identify a course of action to minimize disruptions during the transformation.
  • Put tracking mechanisms in place to monitor your progress toward the target state and ensure you stay on course.
IT Strategy

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IT Strategy

Our IT strategy consulting focuses on different types of projects

Each organization requires a unique approach to developing their IT strategy. The Burnie Group is experienced in delivering on the following types of IT projects:

  • Current state IT assessment
  • Driving IT efficiency
  • Developing target IT strategy
  • Development of IT operating model
  • Setup of IT Shared Services
  • IT- and Innovation-driven enablement

We can help you leverage your IT.

IT strategy spans across all IT towers

There are four IT towers (IT areas) that a comprehensive IT strategy should cover:

IT tower: Applications

IT Strategy  This IT tower spans across all types of applications within your organization including business applications (e.g. core systems in banking, claims systems in insurance, etc.), functional applications enabling your support functions such as HR, Finance, Compliance, etc. (e.g. HRIS, MIS, Finance systems / ledges, etc.), and system applications that support IT development and the operations of your technology (e.g. testing systems, helpdesk tools, mainframe operating systems, etc.)
It is worth distinguishing between two sub-towers within Applications: application development (e.g. coding, testing, etc.) and application maintenance (e.g. release and version management, bugs handling, updates, etc.)

IT tower: Infrastructure

IT Strategy  The Infrastructure IT tower deals with data centres, IT backups and mirroring, mainframes, servers and associated infrastructure, storage, etc. It also includes various types of networks such as e.g. WAN, LAN. Depending on the type of organization the infrastructure tower can also manage additional technology elements such telephony, speech recording, scanning stations (e.g. for incoming mail), etc. can fall into this category.

IT tower: User-level support

IT Strategy  As the name suggests, this tower is all about technology / services supporting every single user. It spans across hardware (e.g. laptops/PCs, monitors, smartphones), software (e.g. PC / laptop operating systems, system images, personal device security, VPN, productivity software / essential office tools, email software, etc.) and also, associated services such as helpdesk, field IT services, etc.

IT tower: IT Management and Governance

IT Strategy  If the three IT towers mentioned above represent the content, the IT management and governance tower can be seen as the glue that holds all IT structures together. It covers an extensive range of topics such as IT mission and, IT relationship management, management of IT requirements and demand, IT project management, IT benchmarking, SLAs, IT compliance, IT policies and procedures, and much more.

Thinking about developing an IT Strategy? We can help.

IT management frameworks we use

IT Strategy  Given the complexity of IT topics (as an example a larger insurance companies can have thousands IT systems, hundreds of IT staff members distributed worldwide and hundreds IT suppliers), we have numerous IT strategy frameworks to facilitate development of IT strategy such as:

  • IT baselining
  • IT landscaping
  • Technology maturity assessments
  • IT strategy scenario evaluation
  • IT architecture design
  • IT driver tree assessment
  • IT benchmarking
  • IT road mapping

An IT strategy is not the same as a Digital strategy

IT Strategy  In some cases, the terms IT strategy and Digital strategy are used interchangeably but we believe that they are fundamentally different.

IT strategy focuses on building efficient and effective IT capabilities to enable or improve an existing business model.

Digital strategy focuses on developing and putting in place digital capabilities that change or even transform how the entire business operates. It can focus on select value chain elements e.g. digital marketing strategy or empower business holistically (e.g. online quoting, policy purchase, policy management, and claim submission via online and mobile capabilities in the insurance industry).

A comprehensive digital strategy makes use of such digital capabilities as OCR/ICR, Robotic Process Automation (RPA), Intelligent Automation (IA), Artificial Intelligence (AI), Blockchain and many others.

IT strategy experience across industries

We have specialists on hand with knowledge and experience across all IT pillars. They have experience designing IT strategies for clients across various industries, including financial services, life and non-life insurance, risk management, retail, real estate, telecommunications and more.

Fully integrate technology with your operations

We believe that technology should be fully integrated into your operating model to support and benefit your business. The impact is stronger alignment with your business needs, increased operational effectiveness and a better customer experience – all while optimizing IT expenditure.

Want to better leverage IT?