Leverage IT to deliver best-in-class products and services
Pragmatic and actionable IT strategies to better manage your organization.
IT strategy consulting will help drive your organization forward
It is not always easy to find a IT consultants who are able to drive sustainable value for your organization. The reason for that is that some consulting firms are good at dealing with IT topics, others focus on business strategy. We can do both. At The Burnie Group we fundamentally believe in two things:
- IT must enable your business to delver superior product / service to your clients
- Technology and innovation has potential to transform your business and be a source of superior competitive advantage
In order to deliver on both of these objectives, one needs IT consultants who both understand your business and also able to go in depth on any technology dimension.
Improve service quality and speed and contain costs.
Streamline and simplify your complex IT landscape.
Years of experience running and advising IT organizations.
Our IT strategy consulting focuses on different types of projects
Each organization requires a unique approach to developing their IT strategy. The Burnie Group is experienced in delivering on the following types of IT projects:
- Current state IT assessment
- Driving IT efficiency
- Developing target IT strategy
- Development of IT operating model
- Setup of IT Shared Services
- IT- and Innovation-driven enablement
We can help you leverage your IT.
IT strategy spans across all IT towers
There are four IT towers (IT areas) that a comprehensive IT strategy should cover:
IT tower: Applications
This IT tower spans across all types of applications within your organization including business applications (e.g. core systems in banking, claims systems in insurance, etc.), functional applications enabling your support functions such as HR, Finance, Compliance, etc. (e.g. HRIS, MIS, Finance systems / ledges, etc.), and system applications that support IT development and the operations of your technology (e.g. testing systems, helpdesk tools, mainframe operating systems, etc.)
It is worth distinguishing between two sub-towers within Applications: application development (e.g. coding, testing, etc.) and application maintenance (e.g. release and version management, bugs handling, updates, etc.)
IT tower: Infrastructure
The Infrastructure IT tower deals with data centres, IT backups and mirroring, mainframes, servers and associated infrastructure, storage, etc. It also includes various types of networks such as e.g. WAN, LAN. Depending on the type of organization the infrastructure tower can also manage additional technology elements such telephony, speech recording, scanning stations (e.g. for incoming mail), etc. can fall into this category.
IT tower: User-level support
As the name suggests, this tower is all about technology / services supporting every single user. It spans across hardware (e.g. laptops/PCs, monitors, smartphones), software (e.g. PC / laptop operating systems, system images, personal device security, VPN, productivity software / essential office tools, email software, etc.) and also, associated services such as helpdesk, field IT services, etc.
IT tower: IT Management and Governance
If the three IT towers mentioned above represent the content, the IT management and governance tower can be seen as the glue that holds all IT structures together. It covers an extensive range of topics such as IT mission and, IT relationship management, management of IT requirements and demand, IT project management, IT benchmarking, SLAs, IT compliance, IT policies and procedures, and much more.
Thinking about developing an IT Strategy? We can help.
IT management frameworks we use
Given the complexity of IT topics (as an example a larger insurance companies can have thousands IT systems, hundreds of IT staff members distributed worldwide and hundreds IT suppliers), we have numerous IT strategy frameworks to facilitate development of IT strategy such as:
- IT baselining
- IT landscaping
- Technology maturity assessments
- IT strategy scenario evaluation
- IT architecture design
- IT driver tree assessment
- IT benchmarking
- IT road mapping
An IT strategy is not the same as a Digital strategy
In some cases, the terms IT strategy and Digital strategy are used interchangeably but we believe that they are fundamentally different.
IT strategy focuses on building efficient and effective IT capabilities to enable or improve an existing business model.
Digital strategy focuses on developing and putting in place digital capabilities that change or even transform how the entire business operates. It can focus on select value chain elements e.g. digital marketing strategy or empower business holistically (e.g. online quoting, policy purchase, policy management, and claim submission via online and mobile capabilities in the insurance industry).
A comprehensive digital strategy makes use of such digital capabilities as OCR/ICR, Robotic Process Automation (RPA), Intelligent Automation (IA), Artificial Intelligence (AI), Blockchain and many others.
IT strategy experience across industries
We have specialists on hand with knowledge and experience across all IT pillars. They have experience designing IT strategies for clients across various industries, including financial services, life and non-life insurance, risk management, retail, real estate, telecommunications and more.
Fully integrate technology with your operations
We believe that technology should be fully integrated into your operating model to support and benefit your business. The impact is stronger alignment with your business needs, increased operational effectiveness and a better customer experience – all while optimizing IT expenditure.