• About Us
    • 10 Year Anniversary
    • Mission, Vision, and Values
    • Social Impact
  • Team
  • Media
  • Careers
    • Opportunities
    • Hiring Process
  • Contact Us
Client Portal Login

LinkedIn

Twitter

Facebook

Burnie Group
  • Industries
    • Financial Services
    • Insurance
    • Private Equity
    • Retail
    • Telecommunications
    • Long Term Care
  • Capabilities
    • Strategy
      • Digital Strategy
      • Growth Strategy
      • IT Strategy
      • Operations Strategy
      • Post-Merger Integration
      • Value Creation
    • Operations
      • Business Continuity Planning (BCP)
      • Operations Excellence
      • Organizational Design
      • Process Design
      • Performance Management
      • Target Operating Model Design
      • Workforce Management
    • Omnichannel & Contact Center
      • Contact Center Benchmarking
      • Contact Center Technology
      • Health Check
      • Journey Mapping
      • Process Optimization Programs
      • Target Operating Model
    • Automation & Technology
      • Artificial Intelligence
      • Center of Excellence
      • Contact Center Automation
      • Digitization & Optical Character Recognition
      • Intelligent Automation
      • Process Mining and Task Mining
      • Robotic Process Automation
  • Clients
  • Insights
Insights from Burnie Group

Expert opinions, insights and trends from Burnie Group’s industry leaders in management consulting.

The Competitive Edge – December 2016

January 12, 2017

Share This Post

Our Best Year Yet!

All News

Burnie Group is a management consulting firm that helps clients improve their performance by applying innovative strategy, process excellence, and world-class technology.

Growth 500 2018 logo
Growth 500 2019 logo
2019 Canada's Top Growing Companies logo
Growth List 2020 logo

LinkedIn

Twitter

Facebook

350 Bay St #200,
Toronto, ON M5H 2S6

416-306-8349

contact@burniegroup.com

© Copyright 2022 The Burnie Group Inc. All right reserved.

  • Privacy Policy
  • Accessibility Policy