Case Study – Operations Excellence in the Insurance sector

A leading national insurance company reached out to the Burnie Group to deliver and implement front-line staff leadership training, and ultimately provide full-time employee cost savings. While being highly proficient at the production work of the role, front-line leaders were “siloed” in their own teams, lacked work volume forecasting methodology and reporting, and some team and departmental coordination methods.

The Burnie Group’s Operations Excellence program was implemented through weekly modules that include capacity and resource planning, performance dashboards, team huddles and coaching and feedback training.

The program leverages technology to map end-to-end processes and automatically capture the day-to-day activities of client team members. Through advanced analytics we painted a clear picture of individual, team and corporate performance, allowing for an increase in productivity while enhancing employee engagement and the customer experience.

Click the image below to read more on how The Burnie Group helped this client achieve their goals.

Case Study - Operations Excellence in the Insurance sector

The Burnie Group helps clients improve their businesses through innovative strategy and the continuous pursuit of operations excellence. We apply rigorous analysis, world-class technology and top-tier expertise to invigorate your business. As you look to embark on the RPA journey, let The Burnie Group be your guide.


Case Study - Operations Excellence in the Insurance sector


 

Case Study: Customer Journey transformation through automation at a global retail bank

The client, a global retail bank, was seeking to improve its workforce efficiency by reducing the volume of manual data entry and processing of customer data across numerous systems. This would allow the bank to increase their share in the market without increasing headcount.

With our Robotic Process Automation program the client was able to improve the speed, quality and efficiency of complex back-office operations. Through the application of deep subject matter expertise and state-of-the-art technology, attaining transformative and measurable results.

Click the image below to read more on how The Burnie Group helped this client achieve their goals.

Case Study: Customer Journey transformation through automation at a global retail bank

The Burnie Group helps clients improve their businesses through innovative strategy and the continuous pursuit of operations excellence. We apply rigorous analysis, world-class technology and top-tier expertise to invigorate your business. As you look to embark on the RPA journey, let The Burnie Group be your guide.


Case Study: Customer Journey transformation through automation at a global retail bank


 

Case Study: Multi-Location rollout of RPA at a global stock transfer and mortgage servicing company

The client was facing year-on-year cost increases and sought to drastically reduce costs across the organization in a short period of time. Robotic Process Automation (RPA) became the most effective way to achieve this and was given the direct attention and support of the global CEO.

With our Robotic Process Automation program the client was able to improve the speed, quality and efficiency of complex back-office operations. Through the application of deep subject matter expertise and state-of-the-art technology, attaining transformative and measurable results.

Click the image below to read more on how The Burnie Group helped this client achieve their goals.

Case Study: Multi-Location rollout of RPA at a global stock transfer and mortgage servicing company

The Burnie Group helps clients improve their businesses through innovative strategy and the continuous pursuit of operations excellence. We apply rigorous analysis, world-class technology and top-tier expertise to invigorate your business. As you look to embark on the RPA journey, let The Burnie Group be your guide.


Case Study: Multi-Location rollout of RPA at a global stock transfer and mortgage servicing company


 

Case Study: Growth Strategy At a Telehealth Organization

The board of a privately held tele-health solutions and service provider reached out to The Burnie Group to propose an actionable growth plan that would get the company from $25M to $100M in revenue over a 3-5 year span. With 250 employees, the company’s primary focus is to provide a network of physicians to payers (insurance companies and employer groups) to ensure remote care is accessible to their covered populations.

In order to continue providing this service, and expand their territory The Burnie Group focused on numerous elements, including a fact-based assessment of the current state of the company, analysis and prioritization of potential opportunities, design of the future-state and an execution roadmap, to design a strategy tailored to the organization and it’s particular needs.

Click the image below to read more on how The Burnie Group helped this client achieve their goals.

Case Study: Growth Strategy At a Telehealth Organization

 

The Burnie Group helps clients improve their businesses through innovative strategy and the continuous pursuit of operations excellence. We apply rigorous analysis, world-class technology and top-tier expertise to invigorate your business. As you look to embark on the operations journey, let The Burnie Group be your guide.


Case Study: Growth Strategy At a Telehealth Organization