Case Studies

The Burnie Group has worked with a variety of clients since its founding, including large organizations in banking, insurance, telecommunications, healthcare and more. Read some of our success stories below.

Case Studies
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Case Study – Operations Excellence in the Insurance sector

A leading national insurance company reached out to the Burnie Group to deliver and implement front-line staff leadership training, and ultimately provide full-time employee cost savings. While being highly proficient at the production work of the role, front-line leaders were “siloed” in their own teams, lacked work volume forecasting methodology and reporting, and some team […]

Case Study: Customer Journey transformation through automation at a global retail bank

The client, a global retail bank, was seeking to improve its workforce efficiency by reducing the volume of manual data entry and processing of customer data across numerous systems. This would allow the bank to increase their share in the market without increasing headcount. With our Robotic Process Automation program the client was able to […]

Case Study: Multi-Location rollout of RPA at a global stock transfer and mortgage servicing company

The client was facing year-on-year cost increases and sought to drastically reduce costs across the organization in a short period of time. Robotic Process Automation (RPA) became the most effective way to achieve this and was given the direct attention and support of the global CEO. With our Robotic Process Automation program the client was […]

Case Study: Growth Strategy At a Telehealth Organization

The board of a privately held tele-health solutions and service provider reached out to The Burnie Group to propose an actionable growth plan that would get the company from $25M to $100M in revenue over a 3-5 year span. With 250 employees, the company’s primary focus is to provide a network of physicians to payers (insurance companies and employer […]

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